Ferman MINI of Tampa Bay

Warning to MINI Owners – Ferman MINI of Tampa Bay Service Department I want to warn fellow MINI enthusiasts: I recently brought my JCW to Ferman MINI of Tampa Bay for a non-working speaker, and over a week, Department I want to warn fellow MINI enthusiasts: I recently brought my JCW to Ferman MINI of Tampa Bay for a non-working speaker, and over a week, the dealership replaced the head unit twice without resolving the issue and ordered a third unit from Germany, expected in 2-3 weeks. No one in the service department thought to check something as basic as the balance/fader settings after the second replacement on the head unit was installed, which ended up solving the speaker issue. I discovered this myself after picking the car up, meaning the issue could’ve been resolved in one minute without replacing further expensive parts or wasting warranty funds. To make matters far worse, my car was returned with a large paint chip on the hood scoop and a cracked, scratched shift knob — both in perfect condition prior to service. Despite their own blurry/incomplete video footage (none showing the affected areas) and no signed intake condition report, they denied all responsibility. They also ignored repeated requests, stopped responding to emails/calls, and falsely claimed services were performed (like a complimentary wash). I’ve filed complaints with MINI USA, the Better Business Bureau, the Florida Department of Agriculture and Consumer Services, and am pursuing small claims court. If you value your MINI, photograph every inch before service and avoid this dealership’s service department if possible. I'm happy to share details and documentation if it helps others avoid similar treatment. I've shared photos on a google review and will continue on other public forums. More

Love my Mini. ...love my service adviser Courtney! Always a breeze to have my annual service. Thanks! ...love my service adviser Courtney! Always a breeze to have my annual service. Thanks! More

Very much appreciate the prompt and friendly treatment from advisers on our annual service visit. from advisers on our annual service visit. More

I BOUGHT A USED MINI TO BE SHIPPED TO ME IN TEXAS, AND FERMAN HAD TO JUMP START THE MINI TO GET ON TRANSPORT AND SENT TO ME NOT ONLY WITH A DEAD BATTER BUT A BATTERY THAT COULD NOT AND CANNOT BE JUMPED OR FERMAN HAD TO JUMP START THE MINI TO GET ON TRANSPORT AND SENT TO ME NOT ONLY WITH A DEAD BATTER BUT A BATTERY THAT COULD NOT AND CANNOT BE JUMPED OR CHARGED. IT IS STILL STTING IN WAREHOUSE WAITING FOR ME TO HAVE TIME TO SPEND HOURS TO TRY AND CHAGE THE BATTERY ON THIS MINI. I CANNOT BELEIVE A MINI DEALER WOUDL CONSCIOUSLY LOAD A VEHICLE WHICH HAD TO BE JUMPED TO GET IT ON THE TRANSPORT AND SEND TO ME WITH A HUGE WELCOME SIGN "BUYER BEWARE" OR "SUCKER, CAR SOLD AS IS". I AM THE PROUD OWNER OF A MINI JCW GP, WHICH IS SITTING IN A WAREHOUSE UNABLE TO BE JUMPED AND TAKEN TO GET SERVICE...MY OPTION, GET IT TOWED AND GO THROGUH THAT HASSLE OR CHANGE OUT THE BATTERY MYSELF WHCH ON YOU TUBE APPEARS T TAKE A ROOKIE LIKE ME A COUPLE OF HOURS TO DO. REALLY DON;T HAVE TIME TO DEAL WITH THIS YET, BUT IT IS A PROBLE WHEN YUO DEAL OUT OF STATE AND A DEALERSHIP WHO OPTS TO JUMP START A VEHICLE AND LOAD ON A TRANSPORT AND SAY "GOOD LUCK". HOW EASY IT WOULD BE A FOR MINI DEALERSHIP TO CAL TIME OUT, CHANGE THE BATTERY AT THE DEALERSHIP AND THEN SEND IT ON THE TRANSPORT...I AM DARING THE POWERS TO BE TO CONTACT ME ON THNIS ONE...YOU HAVE MY EMAIL ADDRESS OBVIOUSLY More

Matthew is great service representative. He lets me know quickly about issues (along with the service techs). He has always been upfront and honest about any issues with my car. For examp He lets me know quickly about issues (along with the service techs). He has always been upfront and honest about any issues with my car. For example - it is the age of the car not the mileage when it comes to the issues. More

Courtney is a great brand representative. I feel like a VIP when I bring my car in for service. I feel like a VIP when I bring my car in for service. More

Sara was fantastic. She was extremely pleasant, knowledgeable, and fun She worked very hard to find the car I wanted and succeeded. She was extremely pleasant, knowledgeable, and fun She worked very hard to find the car I wanted and succeeded. More

Tim was very accommodating and professional as were the finance guy and the car genius who programmed the computer. finance guy and the car genius who programmed the computer. More

Our Mini has been well cared for here at Ferman. We will definitely be back. We will definitely be back. More

I'm always looking forward to my service appointment with Courtney and team at Ferman Mini. She's attentive and provides outstanding customer service. Courtney and team at Ferman Mini. She's attentive and provides outstanding customer service. More