Ferman MINI of Tampa Bay

Mini Nav system We bought our mini countryman about a year ago & have never been able to use all features of the NAV system so I scheduled an appointment to go over A We bought our mini countryman about a year ago & have never been able to use all features of the NAV system so I scheduled an appointment to go over ALL of the key features. I met with Kenny Russell, the resident expert in the field, who went over the basics for the system. We went over multiple examples of finding places & points of interest as well as the map features for the system so that I had a better understanding of the logic the system uses. Thanks Kenny and Ferman mini! More

Kenny Russell great service! Kenny Russell went above and beyond service to my BMW. He came to my house to program my garage opener. Heis very knowledgeable and polite. Thank you, Kenny Russell went above and beyond service to my BMW. He came to my house to program my garage opener. Heis very knowledgeable and polite. Thank you, Kenny! More

Top Notch Experience, and More Than I Could Have Asked For I've been meaning to write this review for a while now. I feel like I should shout from the rooftops about my experience, and will share this review w I've been meaning to write this review for a while now. I feel like I should shout from the rooftops about my experience, and will share this review wherever I can think of! I've always wanted a Mini Cooper, but have always considered it a luxury item.... Especially since they aren't that practical (or so I thought) and dealers never discount them. It was time to shop for a car again though, and since I'm and old veteran, I thought I would check them out and see if USAA had a special for them. I went on the website and built my perfect car and clicked to get my price and Ferman Mini Cooper came up, clear across the state. They were my closest dealer with the car buying service. "Oh we'll, there goes that idea" I thought, and that was that. I poked around on dealer websites to see what was out there and just in general dreamed a bit. A short time later, I was contacted by Ryan at Ferman. We talked a while, and he told me his brother was in the service, so he really enjoyed helping veterans buy cars. He asked if the car I had built was the way I wanted my Mini, and I said yes. He then proceeded to explain that while he didn't have that exact car (I already checked, he didn't) and no other dealer in Florida had it (I already knew that, too) he had found one in Virginia that was very similar he could get, and he would be glad to work up numbers. He also explained that due to this, he would not be able to do the USAA price, but would try to work with me. What I didn't expect was what he said next. He then told me the 2016's had just started production and offered to order me my dream car AND give me a discount of $500 or any available program at delivery, whichever saved me the most. He also made suggestions of a couple of minor changes to ensure I got the most enjoyment from my Mini. I told him thanks, but I had a trade and how would we handle that without them seeing it first. He said that was easy, and asked me to email him pictures, the vin, and the miles, and he would get me an estimate. I then could try to sell the car for more before my new car came in if I wanted, but I'd at least have an idea of trade in. I did this, halfway expecting them to either lowball me, or hit me with some ridiculous number that would then change later. He contacted me back and gave me a fair number, and I said "ok, now what?" he emailed a credit card link for a deposit and ordered my car. He gave me an eta of 6-8 weeks and I thought I'd hear from him when the car came in. Well, he emailed me regularly and updated me on where my car was throughout the process, right up to the day it got there. Delivery day, I was still a little skeptical, expecting the "typical dealer surprises" to happen. I showed up, and my car was ready for me, as was Ryan. He took my trade to have it looked at and we went for a test drive in my new car. I had a million questions written down, but he assured me to be patient until he was finished and he would probably answer most, if not all of them when he went over the car. We got back, he excused himself, and came back with a new buyers order and went over it. I remember thinking "there's something wrong here, everything is just as we discussed!" I was waiting for the surprise, but the surprise was there were no surprises. Everything was perfect! He then told me that he would start going over the car as the paperwork guy got the rest of the papers in order so we made the best use of my time. A few minutes later, we took a break and I signed my life away. Once I was finished there, Ryan picked back up where he left off and went over every single button. He was right, when he was done there were no questions left to be asked. I appreciate all Ryan did for me, from his honesty, to his thoroughness, and his consideration of my time but making sure I knew how every single feature worked. I would gladly do business with Ryan and with this Mini dealer. I've bought a lot of cars over the years, and this salesman was by far, the best I've ever had! More

Great Dealer, Great People, Great Car I kept seeing these cool little cars on the road wearing a MINI logo and thought "what a neat looking car"! I saw someone getting out of one at a rest I kept seeing these cool little cars on the road wearing a MINI logo and thought "what a neat looking car"! I saw someone getting out of one at a restaurant and asked them about it. They went on about what a great, fun car it was and how much they loved it. They recommended I contact Ferman in Palm Harbor and check one out. After a couple of weeks, I finally decided to check them out, and my husband contacted Ferman MINI where we got Ryan. Within a few minutes, we had an appointment and were on our way. He greeted us when we arrived and had the car we wanted to see pulled up, washed, and ready for a test drive. The test drive was incredible! We got back and I was hooked. Pricing was easy with no surprises, and soon after agreeing to purchase, we were signing papers. Ryan went over all the features on our car and sent us on our way. He has even followed up with us to see how we like it, and offered to go over any features again over the phone.... the reason I mention this is because we never buy new cars, and this was the case here. If you've ever bought a used car, you know what happens after you sign your papers.... they hand you the keys and tell you have a nice day. This was not the case here..... he treated us like we just bought a $100,000 car! Thank you Ryan! We love our MINI! More

Ryan is Awesome! I have several friends who have MINIs and decided I wanted one for myself. The problem is, I wanted a specific color and a bodystyle that was no longe I have several friends who have MINIs and decided I wanted one for myself. The problem is, I wanted a specific color and a bodystyle that was no longer in production. I thought it was a longshot to try to find a new one, but decided to take a look on AutoTrader to see what I could find..... low and behold, there it was in all its glory! The right color, the stick shift I always wanted, and it was listed as new. I contacted Ferman through their website and someone from their internet department called first ,but then Ryan called a little while later and he was so nice on the phone. He went over the equipment and offered to take some pictures of the car as they had switched out the wheels, and I promptly had them in my inbox. He even confirmed the car was in fact, still a new car and had all the full warranty left! The tricky part was I live in the northeast and they are in Florida. "Not a problem! We handle people like you all the time!" was his answer.I was very hesitant to even make the call on a car so far away... more wishful thinking than anything else, but Ryan quickly put me at ease with his calm and professional demeanor and passion for his product. I had a great straightforward price within an hour, as well as a shipping quote and his personal recommendation for airlines and hotels in the area if I decided to make a vacation out of my purchase. I opted for the easy way and have them ship the car. Ryan kept me posted all along the way via phone and email, and the only hiccup came with the delay in the finance guy contacting me and getting the paperwork to me..... other than that, the experience was perfect! As soon as everything processed, Ryan contacted me again to update me on shipping eta, and again the moment the car left their lot. I had my car just a few days after that and haven't been happier! He even threw in a goody bag and went over my car on the phone with me once I received it, just to make sure I knew how everything worked! I have never had someone go over everything on a car like that! Wow! Thanks again Ryan for the best experience ever! Keep on doing what you are doing! You definitely have it down to a science and Ferman has a real gem in you! More

Exactly what I was told I accomplished the vast majority of the "deal" via text and email. When I arrived at the dealership, everything was EXACTLY has they had represented. I accomplished the vast majority of the "deal" via text and email. When I arrived at the dealership, everything was EXACTLY has they had represented. Everyone I dealt with was wonderful....very helpful...no hard sell....seem like honest people...which can be difficult to find sometimes in the industry. I would highly recommend the dealership. I worked with Jack Dennis who was great! More

Outstanding! I originally bought my MINI in Palm Harbor. Not only was I living in St. Pete at the time, but also that was the only MINI dealer in Tampa Bay. Gary I originally bought my MINI in Palm Harbor. Not only was I living in St. Pete at the time, but also that was the only MINI dealer in Tampa Bay. Gary Mack was a super salesman and I still receive birthday greetings from him each year. :) I moved to Tampa and ended up switching to Wesley Chapel. Overall, I did not have a good experience in Wesley Chapel, but the convenience kept me going back until I decided enough is enough. With even my brother (also a MINI owner) being treated poorly there, I came back to Palm Harbor and am I *really* glad and grateful that I did. Recently my MINI suddenly stopped working. I called Palm Harbor and was able to get my car towed in and a (super) loaner car to use in the meantime -- pure seduction making me want a new car (those dealers know what they are doing by giving such loaner cars). It took a few days to figure out the problem, which left me uneasy since I figured a complicated problem meant an expensive repair. I ended up talking with Dennis, the service manager, who allayed my fears and reassured me that Palm Harbor was going to do what is fair. Dennis called me back in a timely fashion and already had asked MINI to help me out with a goodwill repair, so that he could give me the good news right away that I would not have thousands of dollars in repair but only a fraction of that. I was _so_ thankful. If you have any concerns, talk with Dennis. He is very calm, reasonable and empathetic. He went above and beyond to help me out and I will not forget it. I want to let others know that they can find a trustworthy person in Palm Harbor. I would encourage anyone to make the extra drive to Palm Harbor over Wesley Chapel. More

Bad service!!! We have taken our two Minis to this dealership for service many times. We are always given a huge long list of additional things that need to be fixe We have taken our two Minis to this dealership for service many times. We are always given a huge long list of additional things that need to be fixed. Things that have never been an issue until we take it in to them....draw your own conclusions. And it always takes much longer to fix than promised. They are also hard to get a hold of and don't return calls in a timely manner. I would not recommend this dealership for service. I don't feel like they have integrity and do not garner my trust that they are honest. More

Oil Change I would like to file a complaint about my service received on 11/11/2014. I took in my Mini Cooper R-52 for a standard oil change and free 27 point i I would like to file a complaint about my service received on 11/11/2014. I took in my Mini Cooper R-52 for a standard oil change and free 27 point inspection today. Before I even left the dealership after my oil change I checked the level on my dipstick to find it was at least a quarter of a inch over the max level. Upon my discovery I went back inside to ask Dennis Daley about it but he reassured me it was standard procedure followed by Ferman Mini of Tampa Bay because he claimed the engine ran so high that the level would drop within three weeks. I left the dealership and began to inquire more about Minis oil consumption with other Mini dealers nationwide and not one dealership stated I should ever exceed the max level on the dipstick. I also went over my manual to find it stated never to fill over the max line, not only did the manual say that but it was also stated right on the dipstick. I expect this service if I took my Mini to the local Wal-Mart or Jiffy Lube but I did not expect such poor service from the people who stand behind Mini. Not only was I provided poor service but I was lied to afterwards by Dennis Daley. Ferman Mini of Tampa Bay will be lucky if I ever bring my Mini Cooper back for a oil change. More

Do not purchase from them I was in a hurry to purchase a car and did some research and found a lot of positive reviews as well as contacted other dealers. I spoke/emailed wit I was in a hurry to purchase a car and did some research and found a lot of positive reviews as well as contacted other dealers. I spoke/emailed with a motorist expert because my current car was having issues and did not want to drive two hours there and back. After agreeing on a price I drove there and thought it would be a smooth transaction since I had my financing done and the car picked out but boy was I wrong. After I left I still had to redo the paperwork a week later and the price was changed by that time I had already had the car in my possession those weeks and didn't have a choice but to sign the documents and the car pictures on the website had some differences from the car I received. I am really disappointed with this dealership and am still having issues with the way they screwed up my financing. I will never return. More