Ferman MINI of Tampa Bay - Service Center

Really great service. The staff is knowledgeable, supportive and friendly. Both Courtney and Mathew are awesome The staff is knowledgeable, supportive and friendly. Both Courtney and Mathew are awesome More

I was greeted with professionalism and kindness. My car was attended promptly with knowledge of the mini car, although it was a little pricey, but so is everything at this point in time I appreciate My car was attended promptly with knowledge of the mini car, although it was a little pricey, but so is everything at this point in time I appreciated the Uber provided to bring me home to wait for the service of my car as I’m elderly and didn’t want to stay at the given amount of time that they advised it would take to complete the service thank you to customer support for all of their helpful knowledge More

Matthew provided great service. My husband called while I was trying to make it to the dealer and spoke to Matthew. Matthew assured my husband that I would make it to the dealer on My husband called while I was trying to make it to the dealer and spoke to Matthew. Matthew assured my husband that I would make it to the dealer on my run flats as I was so stressed out and scared that I wouldn’t make it to the dealer as this was my first ever having a flat tire since having my car. When I arrived Matthew was awaiting my arrival and that made me feel so much better. Thank you Matthew for being so friendly and helpful as it really made my day knowing that someone actually cared about my concerns and was able to get me a new tire for my MINI Clubman. More

My experience was amazing! Leah showed me everything about my vehicle in extreme detail and I thoroughly enjoyed the time that I spent with her learning about my new vehicle. J Leah showed me everything about my vehicle in extreme detail and I thoroughly enjoyed the time that I spent with her learning about my new vehicle. Joel, who was the finance officer did a phenomenal job going through all of the paperwork and making it extremely easy and painless. More

The Service Advisor Courtney* (sorry if I misspelled the name) she was AMAZING! Above and beyond! Took time to break down the prices, and took me step by step through the video the tech took to point out th name) she was AMAZING! Above and beyond! Took time to break down the prices, and took me step by step through the video the tech took to point out the items that weee on the list. More

They are always organized, clean, friendly and knowledgeable about my car. Courtney is my favorite, her customer service and communication skills are outstanding and she is always a pleasure to wo knowledgeable about my car. Courtney is my favorite, her customer service and communication skills are outstanding and she is always a pleasure to work with. More

Courtney is fabulous. She takes great care of me and the service department takes wonderful care of my Mini Countryman. She takes great care of me and the service department takes wonderful care of my Mini Countryman. More

I received excellent service for my mini. The employees are very welcoming and care a lot about their customers. Thank you for everything you all do. The employees are very welcoming and care a lot about their customers. Thank you for everything you all do. More

Matthew deserves the highest rating. His customer service is top notch. Dealership did not receive highest rating due to the credit card service charge. They should not charge credit c His customer service is top notch. Dealership did not receive highest rating due to the credit card service charge. They should not charge credit card service fee. It’s offensive More

Loved that the staffers R the same over the years : no much job turnover is VERY reassuring for customers : builds trust much job turnover is VERY reassuring for customers : builds trust More