Ferman MINI of Tampa Bay - Service Center

As always the service at Ferman is fast and efficient and delivered with a smile. delivered with a smile. More

A good visit at Ferman Mini. Matthew is an extremely professional service advisor, prompt service even though I was early for my appointment Matthew is an extremely professional service advisor, prompt service even though I was early for my appointment More

Matthew is awesome! He's patient and very helpful. He never gets flustered no matter how many customers he's juggling. He's an incredible asset to the service departmen He's patient and very helpful. He never gets flustered no matter how many customers he's juggling. He's an incredible asset to the service department. We bought our Mini from Ferman back in 2016. We truely regret the few times we didn't take it to Ferman for service or repair. More than once we ended up back at Ferman to correct a problem that another shop couldn't fix or made worse. Even though it's an hour drive, we'll always go back to Ferman. 5 stars! More

I recently had a recall and part replacement performed on my new Mini Cooper at Ferman Mini, and I couldn’t be more impressed with the experience. From start to finish, the service exceeded my expectations. my new Mini Cooper at Ferman Mini, and I couldn’t be more impressed with the experience. From start to finish, the service exceeded my expectations. The team was professional, efficient, and made sure to keep me informed every step of the way via text. One of the highlights was the incredible detailed video message about what was happening to my car. It's rare to find a dealership that goes above and beyond in providing helpful information like this. I would absolutely recommend this dealership and its service department to anyone looking for top-notch care and service for their vehicle. I'll certainly be returning for future maintenance! More

Very attentive and informative. Kept me apprised of all that was happening. Answered all questions. Kept me apprised of all that was happening. Answered all questions. More

Be aware of Finance Department schemes and tactics during closing of sale to increase your quoted price. closing of sale to increase your quoted price. More

Great service fast and friendly. Courntney was very professional and efficient. This is our second car purchased with Ferman Mini. Great service. Courntney was very professional and efficient. This is our second car purchased with Ferman Mini. Great service. More

Services recommended and received seemed necessary and properly done. Expensive, but MINI is always that way. Representative interacted well, except for how he handled the following problem. Problem th properly done. Expensive, but MINI is always that way. Representative interacted well, except for how he handled the following problem. Problem that matters: I delivered the car for service with radio & sound functioning normally. I turned on the radio upon driving away and discovered that one of the front speakers was blown. In subsequent discussion with the service representative, he flatly (and hostilely) refused to consider any possible accountability. Less important reasons to wonder: Just before departure, I had to send the car had to complete cleaning. The representative implied I shouldn't worry about the poor job, because cleaning was "complementary." (No, we all understand that such always offered and expected service is priced in.) Later, I discovered two screws of so far unknown origin lying on the mat in the trunk area. In order to accept any feedback at all, you (DealerRater) forced me to rate and recommend or not the dealer. I had wanted to leave those blank, so my forced ratings reflect okay with serious qualifications. I might consider using another dealer in the future; we'll see how I feel later. You should consider adding a middle option for the recommendation item to allow for ambivalence or qualified enthusiasm. More

Great service Love that they washed and cleaned my car Nice showroom Love the coffee and snacks car Nice showroom Love the coffee and snacks More

It was a very easy, speedy and friendly appointment. I have no complaints! Thank you! I have no complaints! Thank you! More