Ferman MINI of Tampa Bay - Service Center

Courtney was my service representative and she is wonderful! She did a great job explaining the services needed on my vehicle and helped me understand my options. wonderful! She did a great job explaining the services needed on my vehicle and helped me understand my options. More

Matthew was very attentive and answered all of my questions. Services was efficient and speedy. I was in and out in less than 2 hours. Highly recommend Ferman Mini of Tampa Bay, staff is professional questions. Services was efficient and speedy. I was in and out in less than 2 hours. Highly recommend Ferman Mini of Tampa Bay, staff is professional and friendly! More

I went in to this dealer because my cloth top on my 2014 has a worn spot that needs repair. The service manager told me they do not repair tops, have no one they can recommend, and suggested that the only has a worn spot that needs repair. The service manager told me they do not repair tops, have no one they can recommend, and suggested that the only thing they can do is replace the whole top for $5000. (The internet suggests a cost of about $3000 is the most one should pay for this.). I feel like the service department has no interest whatsoever in helping MINI owners preserve their convertibles. I was very disappointed. (The guy seemed a little hostile once he heard why I was at the dealership. Maybe it was just a display of guilt over the fact that he had nothing to offer. But it wasn't a pleasant experience.) More

Courtney is fantastic! She always takes time to explain services, is prompt with responses, and friendly. She always takes time to explain services, is prompt with responses, and friendly. More

Other than missing a wash and fluid top ups it was great. Very helpful service advisor. Very helpful service advisor. More

Good service with knowledgeable associates but the labor charges and parts pricing are too expensive charges and parts pricing are too expensive More

Matthew gives me stellar service every visit! I receive video recorded comprehensive assessments from my Mini tech to verify my cars condition providing visual evidence of wear or any repairs nee I receive video recorded comprehensive assessments from my Mini tech to verify my cars condition providing visual evidence of wear or any repairs needed. More

Tony was incredibly helpful and made my trade-in and purchase a seamless experience. I am so happy with my new Mini Cooper S! purchase a seamless experience. I am so happy with my new Mini Cooper S! More

The service department is always very efficient and thirough. Courtney is always friendly and goes up and beyond. thirough. Courtney is always friendly and goes up and beyond. More

Courtney as usual is very attentive and helpful. It’s great that service center provided a round trip uber for me to do my shopping while my car was in service.👍🏼 It’s great that service center provided a round trip uber for me to do my shopping while my car was in service.👍🏼 More