Ferman MINI of Tampa Bay - Service Center

As Always ! EXCELLENT Service ! I appreciate the energy and all efforts in all of my visits ! and all efforts in all of my visits ! More

Silly stuff, but there was no car wash or vacuum done after a $2,500 job even though I'd been promised them. And the Lyft that was ordered was sent to the wrong address by the (very nice) service gentlem after a $2,500 job even though I'd been promised them. And the Lyft that was ordered was sent to the wrong address by the (very nice) service gentleman, delaying me by 20 minutes. More

Easy, efficient, polite service. Good communication. Valet service worked well, very timely abs professional. Good all around job! Valet service worked well, very timely abs professional. Good all around job! More

always an excellent experience. ORyan was a very professional and all went smoothly and quickly . professional and all went smoothly and quickly . More

A courtesy vehicle was not available, through no fault of Ferman, so I requested something else from Matthew. An unusual request, I must admit, but he stepped us and helped me out. That kind of service Ferman, so I requested something else from Matthew. An unusual request, I must admit, but he stepped us and helped me out. That kind of service you can't get elsewhere! More

This three stars is an average between what it took to get an appointment, which would be a one-star and my experience once I had an appointment. This was the recurrence of a problem that had supposedly get an appointment, which would be a one-star and my experience once I had an appointment. This was the recurrence of a problem that had supposedly been fixed twice before. I called for an appointment on a Tuesday and explained that I lived an hour away and would need transportation. I spoke with someone who said they understood, would speak with the service manager and get back to me. When I didn't hear by Thursday, I called and was told that that person had gone on vacation. (He should have told me that rather than that he was going to get back to me.) So I called again and asked for the manager. It took a day or so for him to get back to me and we then traded phone calls. Finally, David took over the case and once David was on the case, everything was five stars. He arranged for pickup of the vehicle in time for the monthly visit of the service rep, kept in communication with me during the time it was in, got it fixed (so far so good, anyway) and had it delivered back to me. Transportation guys were excellent and communicated well. So one star on the front end, five on the back end equals three stars. More

Matthew was extremely helpful as usual. I've dealt with him many times. He was the only employee that gave me accurate information. The process of getting an appointment was frustrating. After speaking wit him many times. He was the only employee that gave me accurate information. The process of getting an appointment was frustrating. After speaking with the service dept. manager, I understand that the phone lines were down & that's why my messages were not returned. That doesn't explain the misinformation I received from the person I spoke with initially to get an appt. She did not tell me that I wasn't eligible for valet service or that it would take a couple of weeks to get it even I was eligible. My sunroof was broken & would not close, so I needed an appt. asap. The transportation dept. did not respond. I had to wait until Matthew was back at work to get an appt. Also, having 1 loaner car is unacceptable. I understand that cars are scarce right now, but I live an hour away from Ferman Mini. Dealing with Enterprise was frustrating to say the least. I am a long time customer & have never had such a bad experience. More

The staff was friendly and knowledgeable. I liked the timely turn around! So for so good timely turn around! So for so good More

David has always gotten me in when my car needed service! The entire team is great! The entire team is great! More

Always in and out timely manner, friendly and knowledgeable. Always helpful, best mini dealer around. knowledgeable. Always helpful, best mini dealer around. More