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Ferman MINI of Tampa Bay - Service Center

Palm Harbor, FL

4.7
1,159 Reviews

1,159 Reviews of Ferman MINI of Tampa Bay - Service Center

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November 18, 2020

Wrong PARTs. Peter Pineyro would rather talk about his home TOWN growing up than ring a costumer up for a Mini car part. Invoice #62223653. More

by vance.hayes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Peter Pineyro
November 17, 2020

Ferman Mini does a great job at efficient service. I was updated quickly and check in/out was painless. The creature comforts of the waiting area are a nice touch! More

by mechelegermany1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Hart
November 16, 2020

They treat you like you bought a BMW, even though it is a Mini. Coffee machine is nice but should have napkins for spills. Number 26. More

by gordoj48
Recommend Dealer
Yes
Employees Worked With
David Hart
November 16, 2020

The Ferman MINI team of Tampa Bay was very professional, helpful and provided great service. All the way to following up after my appointment. Would highly recommend. More

by dinakolada
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Hart
November 06, 2020

Matthew is an excellent service advisor. There were unforeseen complications with routine service that were a challenge to resolve. Ferman allowed me keep the loaner for the duration. More

by georgesilvia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Maynard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan George, David Hart
November 05, 2020

Very professional service. Appreciate Matthew keeping me posted and the ride home 😊 I look forward to do business with Ferman in the future. Take care More

by stephaniebrady1965
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Scaglione
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Maynard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Hart
November 03, 2020

Excellent service experience! We needed a new tire and Service Advisor David Hart had the work completed, with a car wash and vacuum, in short order. More

by jamiebyrd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Hart
November 02, 2020

Dealership service department is horrible! Every time they work on our car something goes horribly. Had it in for service and end up with a flat tire the next day. Highly not recommended. More

by Coolvisions
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
David Hart
Nov 02, 2020 -

Ferman MINI of Tampa Bay responded

I am sorry to hear about your last visit please call me to review Paul Scaglione MINI Service Manager

Nov 02, 2020 -

Coolvisions responded

I would love to call you, but no one answers the phone. My wife just called and got sent to a 1800 service line.

November 02, 2020

As expected, great service! Matthew was quick to recommend my mini to be towed and set the appointment right away. He was courteous and provided responses on great time. More

by MARILETA60
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matthew Maynard
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 02, 2020

Everyone was friendly and professional, very easy to check in, wait was reasonable while servicing the vehicle. Would recommend this Mini dealership to friends and family. More

by g_conza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Maynard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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