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Ferman Mazda - Brandon - Service Center

4.8

46 Lifetime Service Reviews

9809 Adamo Dr, Tampa, Florida 33619

46 Reviews of Ferman Mazda - Brandon - Service Center

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December 28, 2018

"Tire Repair for MazdazCX-5."

- jjjahool

I was able to get a tire repaired. It took a little over 1 hour. The waiting room is comfortable and the service staff is courteous and helpful. A very good experience overall.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sam Gunnoe
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Joseph Leggett
Dec 31, 2018 -

Ferman Mazda - Brandon responded

Thank you for the great rating. Very happy to hear that you had a great experience at the dealership and also working with everyone. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

December 19, 2018

"Great services "

- Wanda’s Mom

Very friendly and professional staff. Good communication and eager to please. Nice waiting area with complimentary coffee and snacks. I trust this dealership to provide excellent service.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Service Department
Dec 31, 2018 -

Ferman Mazda - Brandon responded

Thank you for the great rating. Very happy to hear that you had a great experience at the dealership and also working with everyone. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

December 18, 2018

"exceptional"

- tc

I gave an excellent rating because the staff was very informative and friendly. The waiting area was very comfortable. The free snacks and drinks were great.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sam Gunnoe
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 31, 2018 -

Ferman Mazda - Brandon responded

Thank you for the great rating. Very happy to hear that you had a great experience at the dealership and also working with Sam. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

December 07, 2018

"Great Service. "

- Gina0707

My car need service of 4 hours. Mr. Sam G. was so friendly and polite. He give me a car so I can use it for 4 hours and do all my errands. I really like Mazda Dealer and their Services is really Good!! Thank you so much Mr. Sam Gunnoe for all your Help the day. 🙂👍👍👍

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sam Gunnoe
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 10, 2018 -

Ferman Mazda - Brandon responded

Thank you for the 5 star rating. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

December 04, 2018

"A Ritz Carlton Service!"

- 19251292fx

When I arrived at the Mazda dealership, Sam Gunnoe approached me applying the 10 and 5 Rule, I also believed that he understood the cause for the appointment because he anticipated my issue with the car by calling a mechanic when I arrived. Sam Gunnoe arranged transportation for me and my family not forgetting that I had a big family and providing us with a small SUV. My CX-9 was fixed, I am very happy with the job the shop did and with the high standard in customer service Mr. Gunnoe has provided. Thank you

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sam Gunnoe
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 07, 2018 -

Ferman Mazda - Brandon responded

Thank you for the 5 star rating. Glad to hear that you had a great experience at the dealership working with Sam. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

November 27, 2018

"Friendly People, Fast Service"

- OJT

Sam is an amazing service advisor. He makes sure that all of my needs are taken care of when I come into the shop. He is also great at explaining what needs to be done. I drive over 100 miles a day and thanks to the service department I have not needed any major work on the car.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sam Gunnoe
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 27, 2018 -

Ferman Mazda - Brandon responded

Thank you for the 5 star rating. Very happy to hear that you had a great experience at the dealership and working with Sam. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

October 14, 2018

"Awesome service "

- Sam33

I live in the Carrollwood Area and I go the distance to this Ferman Mazda because of the great customer service there provide every single time I visit they take good care of me and Sam is awesome very knowledgeable and friendly.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sam Gunnoe
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 15, 2018 -

Ferman Mazda - Brandon responded

Thank you for the 5 star rating. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

October 02, 2018

" battery replacement"

- rosie9957

needed a new battery, Sam checked, mine was covered. everytime I have brought my car in, I have always had a pleasant experience. everyone is very friendly.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sam Gunnoe
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 03, 2018 -

Ferman Mazda - Brandon responded

Thank you for the good review. Happy to hear that you had a great experience working with Sam. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

September 30, 2018

"Love Ferman Mazda service"

- Dawn M

Joe is such an awesome rep. He & Sam always go up & above to make sure our car is taken care of with the highest quality. KUDOS to Ferman Mazda service & to the great employees. Thanks! :)

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sam Gunnoe
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Joe, Daniel Jackson
Oct 03, 2018 -

Ferman Mazda - Brandon responded

Thank you for the good review. Happy to hear that you had a great experience working with everyone. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

August 31, 2018

"Great "

- MsSpeng2

Joe was very informative about John whom I was use to working with. He was very helpful and friendly. Thanks Joe until my oil change.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joe service dept
Sep 04, 2018 -

Ferman Mazda - Brandon responded

Thank you for the great rating and also for the great comments. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

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