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Ferman Mazda - Brandon - Service Center

4.7

40 Lifetime Service Reviews

9809 Adamo Dr, Tampa, Florida 33619

40 Reviews of Ferman Mazda - Brandon - Service Center

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October 14, 2018

"Awesome service "

- Sam33

I live in the Carrollwood Area and I go the distance to this Ferman Mazda because of the great customer service there provide every single time I visit they take good care of me and Sam is awesome very knowledgeable and friendly.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sam Gunnoe
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 15, 2018 -

Ferman Mazda - Brandon responded

Thank you for the 5 star rating. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

October 02, 2018

" battery replacement"

- rosie9957

needed a new battery, Sam checked, mine was covered. everytime I have brought my car in, I have always had a pleasant experience. everyone is very friendly.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sam Gunnoe
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 03, 2018 -

Ferman Mazda - Brandon responded

Thank you for the good review. Happy to hear that you had a great experience working with Sam. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

September 30, 2018

"Love Ferman Mazda service"

- Dawn M

Joe is such an awesome rep. He & Sam always go up & above to make sure our car is taken care of with the highest quality. KUDOS to Ferman Mazda service & to the great employees. Thanks! :)

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sam Gunnoe
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Joe, Daniel Jackson
Oct 03, 2018 -

Ferman Mazda - Brandon responded

Thank you for the good review. Happy to hear that you had a great experience working with everyone. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

August 31, 2018

"Great "

- MsSpeng2

Joe was very informative about John whom I was use to working with. He was very helpful and friendly. Thanks Joe until my oil change.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joe service dept
Sep 04, 2018 -

Ferman Mazda - Brandon responded

Thank you for the great rating and also for the great comments. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

August 23, 2018

"Service appointment "

- Gilliard, Charles

As always, my appointment time was prompt and the work was done timely as well. Sam is an outstanding service provider who keeps you updated throughout the appointment and follows up to ensure that promises made are promises kept. Outstanding job, Sam !

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sam Gunnoe
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 04, 2018 -

Ferman Mazda - Brandon responded

Thank you for the great rating and also for the great comments. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

August 21, 2018

"Happy with service"

- Suz

Our service advisor Sam was excellent. Very helpful and friendly, he took care of all our service needs. He has been our service advisor before and always goes the extra mile to help. Really appreciate his help.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sam Gunnoe
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 04, 2018 -

Ferman Mazda - Brandon responded

Thank you for the great rating and also for the great comments about Sam. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

August 19, 2018

"Post Collision Assessment "

- hamconnie

Thank you for doing an assessment post collision/accident. It gives me peace of mind. Thanks Sam for being there consistently and remembering past problems with this car.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sam Gunnoe
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Donald
Aug 20, 2018 -

Ferman Mazda - Brandon responded

Thank you for the great rating and also for the great comments. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

August 17, 2018

"A+ as always."

- Jeff F

I always have an excellent experience with Mazda service. Service is a strongpoint. Fortunately all our Mazdas have only ever needed routine maintenance and no breakdowns or major faults.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sam Gunnoe
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 20, 2018 -

Ferman Mazda - Brandon responded

Thank you for the great rating and also for the great comments. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

August 09, 2018

"Routine. "

- No

Pull Oil change and tire rotation only. Pleasant waiting area. Clean restrooms i can not recall any names of employees but all were polite and helpful.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jordon Leggett.
Aug 13, 2018 -

Ferman Mazda - Brandon responded

Thank you for the great rating. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

August 01, 2018

"Great customer service "

- VD

Joseph was attentive and gave accurate updates concerning my car issues. Friendly and knowledgeable in his duties. Will take my car there again since it's close by and professional of staff.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joseph
Aug 03, 2018 -

Ferman Mazda - Brandon responded

Thank you for the good review. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

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