This was my first experience in getting service for my brand new Mazda CX-5. I got a couple of email reminders starting a month before service was due. I made a phone call to inquire about updating my navigation chip and it was promptly returned with good information, also with a reminder about service. I scheduled my appointment on line very easily. There were plenty of appointments to choose from, which made it very convenient for my schedule. When I arrived, I was checked in a few minutes early, and in completing my 5,000 mile service, payment was efficient and I was on my way in about 45 minutes. No issues; nice job!