Mr. Woolery is the consummate professional. He quickly identifies the problem, and responds to remedy it. Late, on Wednesday afternoon, we experienced a tire blow-out (on the Interstate). Upon telephoning Mr. Woolery, he immediately told us to bring in the vehicle. He reassured us that a replacement tire was available and would provide any needed services. His calm, friendly and professional demeanor was enough to soothe any anxiety about the incident. He even shared his recent "tire blow-out" which seemed to be just as, if not more, harrowing. Of note, Mr. Woolery waited until the vehicle's work was "properly" finished before going to lunch. Since it was lunch time, he insisted upon waiting for the vehicle's completion (before he left)!
Ken, from the Service Department, working with Mr. Woolery, quickly removed the tire remants from the rim and replaced the tire. He performed an alignment to ensure that the vehicle would drive properly (without any pulling). And as an added plus, he cleaned off the tire marks (where the tire hit) on the passenger door. (He did it as an "extra", a nice touch). That was incredible - as busy as the Service Department is, Ken still made time to do that (it was also during lunch time - there was no sandwich in his hand, with his saying, "I'll get to it after lunch"). He was kind and gracious about his work. Working quickly, ensuring customer safety and satisfaction.
Kudos to both Mr. Woolery and Ken! Please be certain to recognize them, if possible, with adequate remuneration. Thank you.