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Ferman Volvo Cars of Tarpon Springs - Service Center

Tarpon Springs, FL

4.7
1,176 Reviews

1,176 Reviews of Ferman Volvo Cars of Tarpon Springs - Service Center

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August 09, 2022

Easy to book appointment. Everyone at the dealership was nice. Tarpon Springs is a fun town to wander around while waiting for the service. More

by Brandyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2022 -

Ferman Volvo Cars of Tarpon Springs responded

Thank you for your review!

August 06, 2022

The customer service was outstanding. Unfortunately, what I was told my car required to fix I would have to find the parts on my own as they were discontinued. I had a problem with my con More

by hera196
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Ferman Volvo Cars of Tarpon Springs responded

We apologize for the negative experience you had with us. Please contact our manager, Shannon Newman at (727) 934-5789 so that we can try to resolve this and hopefully turn around your experience with us. Thank you!

August 05, 2022

The appointment was for 8 40, they took my car back on time and gave me an estimate which was about 5 minutes from the actual time that the car was ready. Great service. More

by rich.pifko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ketchum
Aug 08, 2022 -

Ferman Volvo Cars of Tarpon Springs responded

Thank you for your review!

August 04, 2022

Great place to get your vehicle repaired. Staff is very friendly and courteous. Awesome dealership More

by shrews67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ketchum
Aug 05, 2022 -

Ferman Volvo Cars of Tarpon Springs responded

Thank you for your review!

August 04, 2022

Friendly & efficient service. Service advisors go the extra mile. Technicians are very knowledgeable. Make you feel like family More

by SROBB331
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon O'Connor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Pittman , Matt Ketchum
Aug 05, 2022 -

Ferman Volvo Cars of Tarpon Springs responded

Thank you for your review!

August 04, 2022

Always very friendly and helpful. Sharon and Matt are very knowledgable and always go out of their way to be accommodating. More

by sandpiper618
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ketchum
Aug 05, 2022 -

Ferman Volvo Cars of Tarpon Springs responded

Thank you for your review!

August 02, 2022

I had two tires for installed and was told it would be two hours. It ended up three hours with no car wash and vacuum. When we mentioned the cleaning I was told it would be another 30 minutes. That would More

by lyheeljh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sharon O'Connor
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Coleton Reece, Matt Ketchum
Aug 03, 2022 -

Ferman Volvo Cars of Tarpon Springs responded

We apologize for the negative experience you had with us. Please contact our manager, Shannon Newman at (727) 934-5789 so that we can try to resolve this and hopefully turn around your experience with us. Thank you!

August 02, 2022

When I bought my car I was told that if I need to service my car I will get a loaner car. It’s not true and I was very disappointed. More

by vladimira0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2022 -

Ferman Volvo Cars of Tarpon Springs responded

Thank you for your review!

July 30, 2022

Great Service Team! My only complaint is that they no longer offer loaner cars. Never a problem with service experiences. More

by thomas.hennessy3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ketchum
Aug 01, 2022 -

Ferman Volvo Cars of Tarpon Springs responded

Thank you for your review!

July 29, 2022

Service Department at Ferman Volvo Tarpon Springs - always treated with respect. They listen and try to help. A loaner car is provided, if available, which helps since I live an hour away. More

by marsha2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ketchum
Aug 01, 2022 -

Ferman Volvo Cars of Tarpon Springs responded

Thank you for your review!

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