Back

Ferman Volvo Cars of Tarpon Springs - Service Center

Tarpon Springs, FL

4.7
1,176 Reviews

1,176 Reviews of Ferman Volvo Cars of Tarpon Springs - Service Center

Sort by
February 15, 2021

They did an outstanding job. Although it was just a simple first time oil change they were kind and prompt. The waiting area is clean and had adequate refreshments. This dealership is very well run. More

by jjcampbell219
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ketchum
Feb 16, 2021 -

Ferman Volvo Cars of Tarpon Springs responded

Thank you for your review!

February 09, 2021

Always friendly and available when I have issues withmy Always friendly and available when I have issues with my car which (thankfully) doesn't happen very often. Would not hesitate to recommend this deal More

by tnhennessy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ketchum
Feb 10, 2021 -

Ferman Volvo Cars of Tarpon Springs responded

Thank you for your review!

February 04, 2021

Matt and Sharon your 2 service advisors are very professional and excellent ambassadors for Ferman Volvo! They are friendly and very experienced! Both are a pleasure to work with! More

by scheutw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ketchum
Feb 05, 2021 -

Ferman Volvo Cars of Tarpon Springs responded

Thank you for your review!

January 30, 2021

I have been leasing or buying Volvos from the dealership in Tarpon Springs ,Florida for over 20years .. I have always had very good service and good advice from them when ready to purchase again. I do thi More

by Rl64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Coleton Reece, Matt Ketchum
Jan 31, 2021 -

Ferman Volvo Cars of Tarpon Springs responded

Thank you for your review!

January 30, 2021

Matt and Sharon are the best. They are always helpful, honest and go the extra mile to help. I have dealt with many dealers and have never had as good of an experience as I have with Matt and Sharon. More

by jla658
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ketchum
Jan 31, 2021 -

Ferman Volvo Cars of Tarpon Springs responded

Thank you for your review!

January 28, 2021

As always, great service and great people. Always friendly and helpful. Sharon and Matt are great to work with every time. Best Volvo Dealer around. More

by marcmoser99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ketchum
Jan 29, 2021 -

Ferman Volvo Cars of Tarpon Springs responded

Thank you for your review!

January 21, 2021

Always great customer service! Kind professional informative! They work hard and appreciate their customers. A pleasure to know and work with! I definitely recommend Ferman and their employees! More

by vstepcb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ketchum
Jan 22, 2021 -

Ferman Volvo Cars of Tarpon Springs responded

Thank you for your review!

January 16, 2021

I booked an appointment at 8:40 in the morning to have 4 new tires mounted. I expected to wait about an hour. Instead it took almost 3 1/2 hours. If I had been told in advance, or even after I arrived, that More

by NICK@EE.COLUMBIA
Recommend Dealer
No
Employees Worked With
Sharon O'Connor
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2021 -

Ferman Volvo Cars of Tarpon Springs responded

We apologize for the negative experience you had with us. Please contact our manager, Shannon Newman at shannon.newman@ferman.com (727) 934-5789 so that we can try to resolve this and hopefully turn around your experience with us. Thank you!

January 15, 2021

I called and set an appointment to have windshield resealed and my headliner replaced. At no point when I set the appointment and dropped the car off did anyone from the service department bother to t More

by djkennedy16
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sharon O'Connor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2021 -

Ferman Volvo Cars of Tarpon Springs responded

We apologize for the negative experience you had with us. Please contact our manager, Shannon Newman at shannon.newman@ferman.com (727) 934-5789 so that we can try to resolve this and hopefully turn around your experience with us. Thank you!

January 11, 2021

I recently had my 20k service done on my s60 with no issues. Everything from scheduling to service was seamless as usual. Matt and Sharon do a great job! More

by mrkashtan57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ketchum
Jan 12, 2021 -

Ferman Volvo Cars of Tarpon Springs responded

Thank you for your review!

...
88
...