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Ferrari Maserati Alfa Romeo of Fort Lauderdale - Service Center

Fort Lauderdale, FL

4.7
1,560 Reviews

1,560 Reviews of Ferrari Maserati Alfa Romeo of Fort Lauderdale - Service Center

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June 23, 2023

Service was great. Picked up car, took care of service and returned a nice clean car to my door. More

by Dfryburg
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Luis Cue
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 21, 2023

Have generally had a good experience, but in last service appt the service agent did not address two service issues requested when the car was dropped off and as a result I ended up waiting 2 hours plus at p More

by Anonymous
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Jorge Gutierrez
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Jun 22, 2023 -

Ferrari Maserati Alfa Romeo of Fort Lauderdale responded

Thank you for taking the time to provide us with your feedback regarding your recent service appointment. We appreciate your continued patronage and want to sincerely apologize for the inconvenience and frustration you experienced during your visit. We are sorry to hear that your service agent did not address the two service issues you requested when you dropped off your car. This oversight resulted in a significant delay during your pick-up, causing you to wait for more than two hours. We understand that your time is valuable, and we regret any inconvenience this may have caused you. We value your feedback as it helps us identify areas where we can improve our services. Your satisfaction is of utmost importance to us, and we would like to make it right. We would appreciate the opportunity to discuss your concerns further and find a resolution that meets your expectations. Please feel free to contact us directly so that we can address this matter promptly. Once again, we apologize for the inconvenience you experienced during your last service appointment. We appreciate your understanding and look forward to the opportunity to restore your confidence in our dealership.

June 16, 2023

The Demetrio was professional and proactive. He made my purchase an easy experience. I would recommend them to anyone. More

by JODY9
Recommend Dealer
Yes
Employees Worked With
Rick Feldmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 14, 2023

great experience people were very nice and luis is a very nice guy and easy to work with More

by CHARLES53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Cue
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 13, 2023

I was pressed for a tire that was hard to find but you found it and installed the tire without incidence. I appreciate the fast and professional service I received. More

by STEVENGARRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Fitzpatrick ?
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June 12, 2023

I find Ferrari Maserati Alfa Romeo of Fort Lauderdale to be very efficient, professional, and knowledgeable. More

by Ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Cue
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 09, 2023

I took my F8 in and Shawn S in the service department was awesome! He not only explained things clearly while I was there he followed up immediately with text updates to keep me informed. Couldn’t recommend More

by Trevgage3940
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Sosner
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June 08, 2023

They picked up on time and gave me a comparable loaner car and delivered after all the issues are resolved. More

by BAYSAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Cue
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 08, 2023

Thanks for everything! All was handled courteously and professionally. Special thanks to Shawn Sosner and John Levy for their wonderful assistance!!! More

by Bruce Polansky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Feldmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Levy, Shawn Sosner
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June 07, 2023

muy buena atencion de parte de Cesar Valdez, solo que es muy dificil comunicarse ya que no pueden hacer llamadas a celulares More

by CDP0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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