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Ferrari of San Francisco - Service Center

Mill Valley, CA

4.9
64 Reviews
Call Service Center (415) 380-9700

64 Reviews of Ferrari of San Francisco - Service Center

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December 08, 2022

Excellent customer service. Valeria, the service advisor is the best. She provided us with all information that we needed during the service, making the whole process easy and s More

by phayik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valeria Sanabia
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Dec 08, 2022 -

Ferrari of San Francisco responded

It was our pleasure to serve you! Thank you for the excellent review and for trusting Ferrari of San Francisco with your vehicle's care! We are thrilled that Valerie was such an awesome service advisor! Safe travels and we hope to see you again down the road!

November 18, 2022

The service dept was terrible Never a call back Late on resolving issues Then the car was dirty More

by jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Valeria Sanabia
Report | Print
Nov 21, 2022 -

jeff responded

Mark, your number says it is disconnected

Nov 21, 2022 -

Ferrari of San Francisco responded

Jeff, I'm so sorry to see this feedback. We strive to provide top-notch service and I'd like to apologize that this wasn't reflected during your experience. If you're willing, I'd be grateful for the opportunity to speak with you further and see if there is anything I can do to help here. Please consider contacting me at your earliest convenience. Thank you, Mark Paddack - General Manager - (415) 384-4308

Nov 21, 2022 -

Ferrari of San Francisco responded

Jeff, my apology as the system inserted the incorrect phone number for me. Please reach out at your convenience. Thank you, Mark Paddack - General Manager - 415-380-9700

October 21, 2022

Accommodating, helpful, pleasant to deal with and finished the vehicle on time as promised. Good customer service. More

by kevinjohndoyle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valeria Sanabia
Report | Print
Oct 21, 2022 -

Ferrari of San Francisco responded

Kevin, thank you for the great review! We are so glad to hear that you had a successful service experience working with the Ferrari of San Francisco team. Drive safely, and we hope to see you back again down the road!

August 10, 2022

Good experience good service friendly helped me with hotel I could hang out. Payed for Uber driver poor location. More

by Renojawdoc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Quinn
Report | Print
Aug 10, 2022 -

Ferrari of San Francisco responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Ferrari of San Francisco team. Drive safely, and we hope to see you back!

July 30, 2022

Valeria is a consummate pro. Knowledgeable, efficient, and very personable. Highly trustworthy. Always delivers as committed. More

by Keithhen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valeria Sanabia
Report | Print
Aug 01, 2022 -

Ferrari of San Francisco responded

Thank you for the great review! We are thrilled to hear that Valeria delivered such a seamless service experience. Drive safely, and we hope to see you back again at Ferrari of San Francisco!

July 30, 2022

Excellent service visit. Clear, open communication about things. Refreshing. Worked with Valeria but the vibe on the service advisor team was really nice. Will be going back. More

by mountainunicycle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valeria Sanabia
Report | Print
Aug 01, 2022 -

Ferrari of San Francisco responded

Thank you for the great review! We are so glad to hear that you are confident in Valeria to get the job done. Drive safely, and we hope to see you back again at Ferrari of San Francisco!

June 23, 2021

Recent great service getting the A/C in my 328GTS checked out and identifying and repairing a slight leak, and all very reasonably! A 1st class experience with Bradd (service manager) and his team. More

by Cenzzo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bradd Troedel
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May 27, 2021

Working with Ferrari San Francisco was a great experience for me. Awesome people, specially my sales rep Ash. He made things so easy from the beginning to the end. Always on top of everything, great communic More

by Rojas3469
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashraf Tawadros
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 27, 2021 -

Ferrari of San Francisco responded

Thank you for sharing your experience with Ash and Ferrari of San Francisco. We appreciate you! Please let us know anytime that we may be of further service to you. Have a great weekend.

February 19, 2021

Bradd and team are great! Getting me in and out quickly; car on the road and driven! The team was super friendly and fast. Thank you! More

by Dolceexte
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
James Chou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Paddack, Bradd Troedel
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Feb 19, 2021 -

Ferrari of San Francisco responded

Thank you for recognizing Bradd and our team at Ferrari of San Francisco. We appreciate your business and recommendation. Please let James, Bradd, and Mark, know anytime that we may be of further service to you. Have a wonderful weekend.

July 31, 2020

Liana went out of her way to make sure we got the car back within a tight schedule. She even came and picked up the car herself when the valet couldn't make it on the original date. Always prompt to resp More

by Dayoon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liana D'Alessandro
Report | Print
Aug 01, 2020 -

Ferrari of San Francisco responded

Thank you for sharing your recent service experience with Liana on DealerRater. We appreciate you! Please let us know anytime that we may be of further service to you. Make it a great (and safe) weekend.

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