Led by Brad, Ferrari of SF really stepped up
I had my car serviced with them 2x and was going to book a 3rd, but I was hesitant because of difficulties with Ferrari NA (who I could only reach aft
I had my car serviced with them 2x and was going to book a 3rd, but I was hesitant because of difficulties with Ferrari NA (who I could only reach after a phone call into Italy and multiple emails) and its customer service. Specifically, Ferrari was balking at fixing a small leak in the roof seal because my warranty had technically expired mid-pandemic, when CA was on lock down and getting my car serviced was completely unrealistic.
I expressed my frustration to Liana and she relayed it to Brad. Brad personally called me and convinced me to let Ferrari of SF try to remedy the issues. He went to bat for me with Ferrari NA and took personal responsibility in getting the service done correctly and in a timely manner. He kept me apprised each step of the way and - although unnecessary - explained the rationale and secured my approval for the even smallest charges (like a front end alignment).
Brad also made sure that my car was perfect with seamless pick-up and delivery. In short, my experience with the dealership was the antithesis of what I received from the manufacturer: Ferrari of SF stepped up, took ownership of the issues, and did their absolute best to make things right.
I will use them again for my next service, and strongly recommend that others do so as well.