Fette Ford Kia

Service Mario Castellano is one of the best salesman out there. Mario answered all my questions, didn't get upset cause I wasn't sure what car and color I wa Mario Castellano is one of the best salesman out there. Mario answered all my questions, didn't get upset cause I wasn't sure what car and color I wanted and kept changing my mind. Instead he helped me chose the best car and color according to my budget. We picked a Ford Explorer and let me tell you I'm in love with it, thanks to Mario. More

Horrible, Sad, Disappointed & Streesed I am very unhappy with EVERYTHING!! I got stuck on rt.80 in the middle of the highway. So, my car was towed to Fette Kia on 3/15/16 because of engin I am very unhappy with EVERYTHING!! I got stuck on rt.80 in the middle of the highway. So, my car was towed to Fette Kia on 3/15/16 because of engine issues (which is supposed to be covered under my warranty). The service dept asked for my receipts (which i have provided) and they were supposed to get to fixing my engine. However, i had to call them numerous times over a 2 week span, to see what is taking so long and come to find out, they said that it wasn't going to be covered under my warranty and i would have to pay $7,800 out of pocket.The reason is because my engine had soot and seemed like i wasn't getting my oil changed and maintenance. (WHY COULDN'T THEY TELL ME THAT SOONER?) I was getting my scheduled oil changes and oil changes before my 7,200 miles, i provided them with all the receipt and paperwork that i had. I think they are just giving me a run around, because they don't want to cough up a new engine that i am entitled to get because i am under warranty. Fette Kia and Kia Corp is just giving me a run around and its soooo sad!!! I have a lawyer working on this as we speak, so hopefully, they can work this out with my lawyer since they seem like they have VERY LITTLE respect for me. I have been so calm and patient with them, but they don't take well to niceness so i have a lawyer and filed a claim on the Better Business Bureau. I have spent so much on a rental (because Fette doesn't provide one) and i missed days and hrs at my job because of this. So now this is in my lawyers hands. Something is very fishy and i don't trust them and neither should you. Trying to work with Robert and Bruce Hart(Heart) from Fette Kia and no call backs etc. This is HORRIBLE!!! I am so bothered by how they are trying to screw me over, they dont care!!!!!! I CANT WAIT TO GIVE THIS CAR BACK, I WANT NO PARTS OF KIA ANYMORE!!! THIS WAS SUCH A BAD MISTAKE AND A STRESSFUL ONE!! Getting a car is soo exciting, but just wait until you have problems and see how Fette treats you. If you really want a Kia THAT BAD, go to Jack Daniels Kia on Rt. 4 in Fairlawn. They are great, and the waiting room while you wait to get your oil change is very nice and clean and the service staff is clean, organized and EXTREMELY NICE AND FUNNY!! STAY AWAY FROM KIA'S ESPECIALLY FETTE KIA!!! PLEASE DON'T GO HERE!!!! TRUST ME!! More

great sale Mario Castellano was an OUTSTANDING salesperson. He treated me with the utmost respect and answered all our questions in a thorough manner. He took us Mario Castellano was an OUTSTANDING salesperson. He treated me with the utmost respect and answered all our questions in a thorough manner. He took us on a test drive putting us at ease and demonstrating all the features contained in the vehicle we now purchased. Based on my experience today I would definitely refer individuals to your dealership and ask that Mario be recognized for his exemplary customer service. Thank you for a good experience. How about a raise for Mario. :)) More

For once, no pressure As my lease was coming to an end, I was dreading the visit to the dealership for a new lease. I do not appreciate being pressured into something, I d As my lease was coming to an end, I was dreading the visit to the dealership for a new lease. I do not appreciate being pressured into something, I don't want to be followed around while just looking and I am certainly put off by know it alls. Until I met Omar! My husband and I actually had fun. Omar was not pushy, he listened to all my needs and answered all my questions. I didn't feel pressured and I drove off in a car I love! Omar, you put up with us, well mostly me and your good attitude was what allowed us to lease that day. Thank you! More

Courteous and Knowledgeable Mitchell treated us with respect and was very courteous and knowledgeable. He listened to what our needs were and tried and exceeded to please us. Mitchell treated us with respect and was very courteous and knowledgeable. He listened to what our needs were and tried and exceeded to please us. More

Great buy My experience with Mario was like no other. Mario was very knowledgeable in all aspects and was able to answer all an any questions I had. Mario went My experience with Mario was like no other. Mario was very knowledgeable in all aspects and was able to answer all an any questions I had. Mario went above and beyond to ensure that I was making the perfect buy to my satisfaction. More

Super "Mario" (Angie and Alfredo) It was a phenomenal experience to work with Mario. He's knowledge and experience are superb. We felt as if we were dealing with a family member, tha It was a phenomenal experience to work with Mario. He's knowledge and experience are superb. We felt as if we were dealing with a family member, that's how caring he was. What a fantastic experience doing business with you. We are eternally grateful and thanks again for making this experience a pleasant one! Thank you. More

super Mario Mario Was great Knowledge In and out ,very easy to buy truck from him,my family's is so happy, thank you again fetters ford for your service ,my famil Mario Was great Knowledge In and out ,very easy to buy truck from him,my family's is so happy, thank you again fetters ford for your service ,my family's will be back,,,,, :) :) Grabill Sanchez More

knowledgeable, friendly not pushy Omar was very knowledgeable about the ford Fusion and was not pushing hard to make a sale. His manager was helpful although I forgot his name. I told Omar was very knowledgeable about the ford Fusion and was not pushing hard to make a sale. His manager was helpful although I forgot his name. I told Omar I had to leave quickly after I agreed to buy the car because my wife was sick. He made sure I was out with the car in about an hour. More

Happy Kia customer I am over excited abou my new Kia Optima, I first contacted Ernest before driving 6 hrs to pickup my car. He was very professional and explain things I am over excited abou my new Kia Optima, I first contacted Ernest before driving 6 hrs to pickup my car. He was very professional and explain things to me in a way that is easier to understand as I don't know much about car. I receive an excellent customer service and will most definitely recommend some of my friends. More