Fields BMW Lakeland

Awesome Customer Service What a great pearl! The best customer service for BMW in the state. Comfortable , free food, ice cream and popcorn with a wide screen TV , newspapers What a great pearl! The best customer service for BMW in the state. Comfortable , free food, ice cream and popcorn with a wide screen TV , newspapers and coffee to pass the time. More

Awesome dealership! I purchased a CPO car from TY Ali. It was a quick and easy experience. Ty and Lanette are excellent! I stopped into Service with no appointment on a S I purchased a CPO car from TY Ali. It was a quick and easy experience. Ty and Lanette are excellent! I stopped into Service with no appointment on a Saturday August 25, 2018 and was well taken care of by service and parts. More

Best car buying experience I have ever had I worked with Chris Hyland and he was great. I live out of town and the car was everything he said. I would highly recommend the dealership to my frie I worked with Chris Hyland and he was great. I live out of town and the car was everything he said. I would highly recommend the dealership to my friends. More

Service is second to none! I recently was in the market for a pre-owned 3 series, so I reached out to the dealership for assistance and my experience wasn't that great. They wer I recently was in the market for a pre-owned 3 series, so I reached out to the dealership for assistance and my experience wasn't that great. They were having phone issues and I got hung up on twice and then was never able to call back in. The sales rep I was dealing with was ok, but I am guessing since the phones were down he wasn't able to follow up with me in regards to what I was looking for. Fast forward 2 weeks and I purchased a pre-owned 3 series from another dealership. After I purchased the car I drove it about 5 miles and pulled into a restaurant to grab a bit to eat. When I started it back up the check engine light was on, so I drove it back to the dealership and expressed my discontent. The sales manager came out and explained that the car needed an O2 sensor and that it was already on order. Well since the shop was closed and the car was still running fine, I drove it home and stopped by an auto store to read the code to confirm the story from the sales manager checked out... And it didn't. I decided to take it for Fields BMW to have their Tech's take a look at it (since the dealership I purchased from was not a BMW dealer). Upon arrival I was greeted by a young man in the cover area that escorted me inside to Selena. Not only was she very friendly from the start, but her and your co-worker Tina took the time to listen to my concerns and make sure they truly knew what I was bringing the vehicle in for. Selena offered up a free rental car for the day, since her schedule was already booked and stayed in contact with me daily via text. They fixed the thermostat issue that was covered under warranty and topped off all my other fluids as well. Then a day later after picking up the car back up, I get another text from Selena thanking me for my business and asking me if I had any other questions. This is old school customer service at its best. I have purchased several cars in my life and the one thing I usually dread is when I have to take them into the shop. They usually make you wait for hours and then try to up sell you on tons of service items you don't typically need. This experience was nothing like that and I have no doubt Fields and Selena will be getting my business for years to come because of it. More

Great Was fully informed of the work that was to be preformed. Was not at all inconvenienced and the work was done correctly. Good people to work with. Was fully informed of the work that was to be preformed. Was not at all inconvenienced and the work was done correctly. Good people to work with. More

Best car sales experience I’ve ever had! I am so grateful I took the leap of faith and stopped by this dealership. From the moment I arrived, to the moment I rolled out in my new car, Mr. Ric I am so grateful I took the leap of faith and stopped by this dealership. From the moment I arrived, to the moment I rolled out in my new car, Mr. Rick Cutts helped me every step of the way. He was professional and clearly answered all of my questions and concerns. Further, he ensured that I walked away with the best deal possible. I felt as though I wasn’t just another person buying a vehicle; he helped make my experience an individual, personal one. Please extend this warm thanks to Rick and the team at Lakeland. I live in Maitland, FL and will come back to this location to buy my next BMW! Many thanks and God bless. More

X3 Repair 20180803 Michael Adkins is the best service rep that I have ever worked with. The quality of the Fields organization and particularly their service department Michael Adkins is the best service rep that I have ever worked with. The quality of the Fields organization and particularly their service department is excellent. More

Fields knocks it out of the park Purchased a vehicle on Saturday. My salesman was Ty, and boy was he a pleasure to work with. Took the time to go over every detail, answer any questio Purchased a vehicle on Saturday. My salesman was Ty, and boy was he a pleasure to work with. Took the time to go over every detail, answer any question and build a relation that I feel will be long lasting. Kudos to Ty and the staff Edwin D. More

The ultimate buying experience! Everything was handled professionally and cordially from the moment we walked in the door for a test drive. Our salesman, Joe Roth, answered all of ou Everything was handled professionally and cordially from the moment we walked in the door for a test drive. Our salesman, Joe Roth, answered all of our questions about a myriad of features and options, found us the perfect car and continues to follow up with us after the sale. Lanette quickly and efficiently processed the purchase paperwork. Would definitely recommend Fields BMW to anyone! More