Fields BMW Northfield

Wonderful service experience I have only praise for the warm & courteous service I receive each time at Fields from the time I call to schedule my service appt, to the the loaner I have only praise for the warm & courteous service I receive each time at Fields from the time I call to schedule my service appt, to the the loaner car provided to the attention to detail by Chris at the service desk. Because of the stellar service at Fields, my husband & I have been buying our cars here since 2006 & plan to remain customers in the future More

Great service Everything was done quickly , correctly and a little less than quote. While waiting I had a delicious breakfast, used their internet and had a nice co Everything was done quickly , correctly and a little less than quote. While waiting I had a delicious breakfast, used their internet and had a nice conversation with the general manager who sold us out car. More

Exceptional Service From Start to Finish I came to Fields to replace my tires. I worked with Christian; he was extremely knowledgeable and took the time to answer all of my questions. His l I came to Fields to replace my tires. I worked with Christian; he was extremely knowledgeable and took the time to answer all of my questions. His level of customer service was beyond anything I've ever experienced at a dealership for service. More

Very professional and courteous. Fields always provides terrific service. Satisfied once again. They are great! I've always found the sales and service staff to be very good, professi Fields always provides terrific service. Satisfied once again. They are great! I've always found the sales and service staff to be very good, professional, and I'd recommend to anyone. More

Excellent service I received excellent, timely service for an urgent issue. The problem was fixed quickly, and the staff were very friendly and attentive. The lounge sp I received excellent, timely service for an urgent issue. The problem was fixed quickly, and the staff were very friendly and attentive. The lounge space is modern, bright and immaculate, and I was given a delicious lunch while I waited for my repair to be completed. More

Good! It was a positive experience. I'm a fields customer for life. I felt the level of service was spectacular. I'm sure my next car will be bought from fi It was a positive experience. I'm a fields customer for life. I felt the level of service was spectacular. I'm sure my next car will be bought from fields. Could use better sales people but overall awesome place. More

Service Excellence First and foremost I will like to Fields BMW and your service department for an outstanding service. Chris Goodrich did an exemplary job in making my First and foremost I will like to Fields BMW and your service department for an outstanding service. Chris Goodrich did an exemplary job in making my experience smooth and constantly kept me in the loop on repairs/ETA. My X5 is running smoothly and without issues. I am definitely a return customer. Best Regards, Luis Pesantez More

excellent service and advice I have a 2007 X3. Love the car but it was in need of servicing.... mainly oil leaks which aren't surprising, based on the age of the car. After a thor I have a 2007 X3. Love the car but it was in need of servicing.... mainly oil leaks which aren't surprising, based on the age of the car. After a thorough diagnostic, my service rep. Chris Goodrich went thru the list of repairs needed, and I was able to decide what was most urgent and a few follow up repairs that I will have done in a month from now. His advice really helped my budget by scheduling out the next services due. And the diagnostic fees were deducted form the final bill. All in all an excellent experience. And thank you Herbie Gaines for setting up,the appointment with Chris. When we're ready for a trade in we will come see you! More

Service Review Excellent customer service both in the sales department and service, specifically from Mo (Fields BMW Manager, located in Northfield, IL), and the for Excellent customer service both in the sales department and service, specifically from Mo (Fields BMW Manager, located in Northfield, IL), and the foreman in the service shop who was extremely professional, courteous and a huge help. Congrats on those two as exemplary Fields BMW associates. More

Always accomodating Was able to get is same day and receive a loaner. Fields was able to fix my car by next day. Always please with the level of service received Was able to get is same day and receive a loaner. Fields was able to fix my car by next day. Always please with the level of service received More