Fields BMW Winter Park

Excellent Service from End to End! For the 11 years that I have been servicing my BMW at Fields Winter Park, I can say that my expectations have been consistently exceeded. From the ti For the 11 years that I have been servicing my BMW at Fields Winter Park, I can say that my expectations have been consistently exceeded. From the time you drive in to drop off your car for service, to the time you're car is returned to you, it is obvious that the desire of each staff member is to genuinely make your experience memorable. Blane Caulder, my service advisor, was courteous, knowledgeable, and professional. He's a true asset to your organization. A special thank you to Joe Allegra (Service Mgr.) & Richard Dupree (Service Tech Mgr.) whom both certainly recognize and practice the fine art of excellent customer service at Fields Winter Park. Sincerely, Jose De La Cruz More

Great service Excellent service. Car was diagnosed with a bad battery but all other potential issues were evaluated. Loaner car, service advisor and the shop made Excellent service. Car was diagnosed with a bad battery but all other potential issues were evaluated. Loaner car, service advisor and the shop made this service experience very painless!! Great job Scott too! More

Excellent experience working with Patti Rennie. Patti as always, took very good care of us. She is the only one we like to work with. She possesses excellent customer service skills. Patti as always, took very good care of us. She is the only one we like to work with. She possesses excellent customer service skills. More

Great! Blaine was amazingly on it! Everything from attitude to service he went above and beyond. He should get a raise. It is hard to find someone so dedica Blaine was amazingly on it! Everything from attitude to service he went above and beyond. He should get a raise. It is hard to find someone so dedicated. More

great service rep There are many reasons to buy a BMW but none greater then the follow through on service. Your dealership in Winter Park is by far the best I have com There are many reasons to buy a BMW but none greater then the follow through on service. Your dealership in Winter Park is by far the best I have come across ever. Being the Personal Assistant to a family with a multitude of vehicles I would like to comment directly on your service advisor Scott Leitzke who is not only a representative of yours but he is an Ambassador to the marque of BMW. He excels in making one feel comfortable in trouble waters and has always expedited the experience of getting one through the process of making an appointment; bringing the car in and then getting one back on the road again. In my orchestration of each day my staff has to be sure that all vehicles are ready for the family. When I bring the BMW to your dealership and return it to the family I know they will be safe and secure. Although we were having an issue with an engine light and brought it back for the 3rd time which was finally resolved. It is understood that technology as great as it is has it quirks. Yet somehow Scott makes one feels the anguish that surfaces on a repeat situation subsided to being part of the learning curve. He brings a decorum that softens the blow of a repeated scenario. But technology as great as it is has sometimes challenge the greatest minds. Scott breaks down in a cognitive way the steps that even though not necessary understood by a layman leaves one understanding the necessity of tackling and defeating the issue. A car is only a mechanical item and it is the soul of the dealership that brings its merit and worth. That is why I would recommend the Fields BMW dealership and in particular Scott in making it so comfortable in dealing with what one knows has to be done but hate doing. More

Service call Great experience as always. Friendly staff. Great amenities. Would recommend to friend. Hate it that this box forces the reviewer to say something Great experience as always. Friendly staff. Great amenities. Would recommend to friend. Hate it that this box forces the reviewer to say something. Seriously. This box needs to be chsnged More

It was a great experience! Thanks to Matt Stephens who made my experience just perfect. He is always professional and helpful. The staff at Fields BMW were all curious and pro Thanks to Matt Stephens who made my experience just perfect. He is always professional and helpful. The staff at Fields BMW were all curious and professional. More

Great service I have purchased multiple cars and most of my service experience's at other dealerships have been un pleasant. I actually enjoy taking my car to you I have purchased multiple cars and most of my service experience's at other dealerships have been un pleasant. I actually enjoy taking my car to you guys for service. Matt as always is a pleasure to deal with. I have no complaints. More

Better This is the first time that I felt my little Z -4 was efficiently cared for. I have left there in the past with service feeling quite lighter in the w This is the first time that I felt my little Z -4 was efficiently cared for. I have left there in the past with service feeling quite lighter in the wallet and paying for incomplete workmanship. My wife feels like she is always treated like a second class customer since it is "just an old 2003 Z-4" not one of the more recent automobiles. Saturday was a pleasant surprise from the moment I pulled up with your loaner vehicle, to check out,to the Z-4 waiting in plain sight when I walked out to the service area. Thank you. More

great timely. great communication From Scotty to Richard, everyone knew what to do and how to do it therefor taking the guessing game out of it timely. great communication From Scotty to Richard, everyone knew what to do and how to do it therefor taking the guessing game out of it More