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Fields BMW Winter Park

Winter Park, FL

4.3
794 Reviews

963 N Wymore Road

Winter Park, FL

32789

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794 Reviews of Fields BMW Winter Park

October 27, 2016

Easy seamless appointment Professional, accommodating and service delivered as promise. Richard made sure I received a loaner car during the time my car was being serviced. I More

by Cynthiagill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Gaffney
Apr 18, 2017 -

Fields BMW Winter Park responded

Thank you for your business. We’re happy to have a great team, here to serve you at Fields BMW Winter Park. I'm also glad to hear you enjoyed some of our many amenities, like our complimentary loaner cars, while your car was here. Thanks for choosing Fields! Best Regards, Mike Torre, General Manager.

October 27, 2016

Routine service I had a routine service done on my X1. Making the appointment was very easy and convemient. Intake was fast, and the sevice was completed in timely ma More

by Amad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Blane
Apr 18, 2017 -

Fields BMW Winter Park responded

Thank you for your feedback, Amad! Next time you stop in for a car wash and some ice cream be sure to swing by my office to say "hello" or to let me know if I can do anything to enhance your ownership experience! Sincerely, Mike Torre, General Manager.

October 27, 2016

First Class Service Service Adviser Pati Kreider always provides exceptional Customer service. She listens well to ones needs, provides well-versed, professional, friendl More

by Dale
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pati Kreider
Apr 17, 2017 -

Fields BMW Winter Park responded

We appreciate your great feedback in the past and we look forward to serving you here at Fields BMW Winter Park in the future. We are dedicated to ensuring you continue to receive only the highest level of customer service. Kind Regards, Mike Torre, General Manager.

October 26, 2016

Very good Came for service overall experience was good Got good bunch of guys in all departments and very good waiting area and it was nice to get some refres More

by Janeman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt
Apr 18, 2017 -

Fields BMW Winter Park responded

I'm glad to hear you had an overall good experience with us at Fields BMW Winter Park. I'm also happy you enjoyed some of our complimentary amenities while you were in. It's our pleasure to serve you! I'll be sure to mention it to our team! We appreciate your business! Sincerely, Mike Torre, General Manager.

October 25, 2016

It is always a pleasure to get our car(s) serviced at Fields Fields did not disappoint once more. We are serviced there with congeniality and professionalism each time. The offices and grounds are clean and welc More

by resinex
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Leitzke
Apr 18, 2017 -

Fields BMW Winter Park responded

I very much appreciate the comments. You're in good hands with our team! It’s our pleasure to serve your automotive needs. Sincerely, Mike Torre, General Manager, Fields BMW Winter Park.

October 24, 2016

Always a great experience! I always am deeply satisfied with my experience at Fields BMW Winterpark especially when I service all of BMW vehicles. What's even more reassuring More

by angelbrenda24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pattie Rennie & auto technicians
Apr 17, 2017 -

Fields BMW Winter Park responded

Thanks for the kind feedback! It's always our pleasure to serve your automotive needs. Thanks again, Mike Torre, General Manager, Fields BMW Winter Park.

October 24, 2016

Performed air bag recall Wonderful job done by my service technician. In addition to replacing the faulty air bag he replaced a malfunctioning thermostat to fix my cooling sys More

by Jonathan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Susa, Jon Moffett
Apr 17, 2017 -

Fields BMW Winter Park responded

Thank you! A 5-star experience is what we strive to provide on every visit. If there is any way we may better serve your automotive needs, please let me know. Sincerely, Mike Torre, General Manager, Fields BMW Winter Park.

October 24, 2016

Excellent Customer Service Mike Abney is very knowledgeable and detailed explaining the service the vehicle requires. He gives 110% to the customer. Mike is an asset to "Fields" More

by Kim's BMW X6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Abney
Apr 17, 2017 -

Fields BMW Winter Park responded

Thank you for leaving Fields a 5-Star rating of Fields BMW Winter Park! We appreciate your business and look forward to your next service interval. If you have any questions, or need anything further, please don't hesitate to give me a call at (407) 628-2100. Thanks again, Mike Torre, General Manager.

October 24, 2016

All were very respectful All were very helpful--The loaner car was dirty inside and out--Even the Gal that walked around it with me for dents said;" boy they could have given More

by peking
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seith for sales Dave for service
Apr 17, 2017 -

Fields BMW Winter Park responded

Thanks for your positive comments. On the other subject, Please note that your concerns have been passed along to our Management team. We do hope you will allow us to serve your automotive needs in the future, as we will definitely improve our services based on your feedback. Please let me know if I can help in any way. Sincerely, Mike Torre, General Manager, Fields BMW Winter Park. You may reach me by email at mtorre@fieldsauto.com, or via phone at (407) 628-2100.

October 23, 2016

Poor Service Services at this location did not meet my expectations and nor were any efforts to fix the issue..Breakfast is good the car wash service is great! THe More

by Daphne77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott
Apr 17, 2017 -

Fields BMW Winter Park responded

Thank you for taking the time to supply us with these genuine evaluations of your experience with our team here at Fields BMW Winter Park. I apologize that your visit did not meet your expectations and I apologize for any inconvenience. Please make contact with me at your earliest convenience, so that I may personally attend to your grievances and concerns. Thanks for your time and I look forward to communicating with you. You may reach me by phone at (407) 628-2100, or via email at mtorre@fieldsauto.com. Best Regards, Mike Torre, General Manager.

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