Fields BMW Winter Park

Excellent customer service David Souza is the best. It's always a great experience every time I go here. I would highly recommend this dealership to family and friends. David Souza is the best. It's always a great experience every time I go here. I would highly recommend this dealership to family and friends. More

Rim fixed Had scraped a rim on a curb was going to replace the rim when my service man said to use the wheel guy to just have it fixed. Took it in and the rim i Had scraped a rim on a curb was going to replace the rim when my service man said to use the wheel guy to just have it fixed. Took it in and the rim is like new. He did a fantastic job! More

Overall fine The service I received was overall fine. I dropped my car off at my appointment time of 11:45. I was told it would be ready at 5:00. I received a ca The service I received was overall fine. I dropped my car off at my appointment time of 11:45. I was told it would be ready at 5:00. I received a call at 5:03 and was told the car was in line for a wash. I was asked if I would prefer to pick it up the next day. I said I would wait in the lounge for it. The car was ready at 5:50. The car was in for a replacement part that was defective. More

Service with a Smile Received on time for my service appointment. Everyone is helpful and courteous. My service rep, Richard G is the best! My appointment was for a rec Received on time for my service appointment. Everyone is helpful and courteous. My service rep, Richard G is the best! My appointment was for a recall and I was given a courtesy car. The young woman who helped with the rental car was fast and very helpful. Thanks to the whole Fields family of employees! Patti Secrist More

Excellent in every way. Fields just does a great job of taking care of its customers. They are very courteous and professional and it is a pleasure doing business with them. Fields just does a great job of taking care of its customers. They are very courteous and professional and it is a pleasure doing business with them. More

Great service advisor Had a problem w/my 2013 m5, which is out of warranty. Scott diagnosed the problem and fixed it. He's very professional and polite. I was stressed Had a problem w/my 2013 m5, which is out of warranty. Scott diagnosed the problem and fixed it. He's very professional and polite. I was stressed about the situation and he was very helpful! More

Always exceeds expectations I brought my car in for a regular service and they found a nail in my tire that had not yet set off my sensor. I am so lucky they found this as part o I brought my car in for a regular service and they found a nail in my tire that had not yet set off my sensor. I am so lucky they found this as part of checking my car or I could've been on I-4 when this got worse. They were able to replace my tire while I waited! And as always I appreciate that they do such a great job washing my car. More

THUMBS UP I am always treated well and my concerns are always addressed and resolved if there is a problem. I like the fact that when I come in For one thing I am always treated well and my concerns are always addressed and resolved if there is a problem. I like the fact that when I come in For one thing, if additional service is needed or close to time to have it done, EVERYTHING is taken care of to ensure I DON'T have to make another trip. LOVE THAT! THANKS! I hate that I lost Jack Todd as my service advisor, but that was a good thing for Jack. I have no doubt he will do Fields well as the service manager there..CONGRATULATIONS JACK! Thanks again. For taking such good care of my vehicle! Barbara Hawkins More

Service under warrenty Thank you for your service on my car. And I love that you always return it clean and shiny too. I really appreciate that about your service Thank you for your service on my car. And I love that you always return it clean and shiny too. I really appreciate that about your service More

Good service. Everyone was very helpful and the work was completed as explained. The car was taken on time and was ready on time. Very good experience. Everyone was very helpful and the work was completed as explained. The car was taken on time and was ready on time. Very good experience. More