Fields BMW Winter Park

So Disappointing That I Traded our New 2015 X5 I live in Winter Park but I purchased a 2015 X5 fully loaded from a dealer out of the area. I did that primarily because my 3 visits to the sales dep I live in Winter Park but I purchased a 2015 X5 fully loaded from a dealer out of the area. I did that primarily because my 3 visits to the sales department left me disappointed each time. When I needed service for the first time, that is when bad went to worse. Because I didn't purchase the vehicle there, I was told I wouldn't receive a BMW loaner. BUT, I could rent a car from them for $31/day. Really?!?? Did I just purchase a $75k vehicle to be treated like that? To make matters worse, the car was in their shop for one week. I have never had a car in for repair that long and I have owned a couple dozen vehicles over 35 years. Because of our treatment by this dealer, we traded this car in with only 5,000 miles and we owned it for less than a year. We will never purchase from BMW again and it is simply because of how we were treated by Fields BMW. Yeah we know you have a monopoly in central Florida, but remember, the customer always has a choice. More

Patti the best service adviser EVER!!! I can walk into Fields ANYTIME and I am always greeted like family from Patti. Wants to know about my car, if I got enough to eat, and when I leave I I can walk into Fields ANYTIME and I am always greeted like family from Patti. Wants to know about my car, if I got enough to eat, and when I leave I get a hug.. Asset to your company!! More

Great!! So far I have nothing to complain about. Fields in winter park has been phenomenal, very helpful they get you in and out in a timely manner. Thanks t So far I have nothing to complain about. Fields in winter park has been phenomenal, very helpful they get you in and out in a timely manner. Thanks to my service advisor Mike Abney. More

David Susa is always great! Many thx. Also Bobby Sears was able to give me quick device as well. Overall I have always had an excellent experience at this dealership. Many thx. Also Bobby Sears was able to give me quick device as well. Overall I have always had an excellent experience at this dealership. More

Wonderful Service The Service department at Fields is wonderful. Everyone is so friendly and helpful. Patti goes out of her way to make me feel like family. Nick Lansin The Service department at Fields is wonderful. Everyone is so friendly and helpful. Patti goes out of her way to make me feel like family. Nick Lansing my service technician is very knowledgeable. More

Waiting for new tire and wheel balance As usual David Sausa was effecient, friendly and kept me updated on the service to my car in a timely manner.. Got me out the door within promised ti As usual David Sausa was effecient, friendly and kept me updated on the service to my car in a timely manner.. Got me out the door within promised time More

In for service, Allen Fisher and the staff at Fields BMW are always a pleasure to deal with for the service of our cars. It was fast,friendly and easy. Allen Fisher and the staff at Fields BMW are always a pleasure to deal with for the service of our cars. It was fast,friendly and easy. More

Great dealer The dealership is very nice and easy to use service. The nky improvement would be to have dual cashiers to speed up that process. Between checkout The dealership is very nice and easy to use service. The nky improvement would be to have dual cashiers to speed up that process. Between checkout and valet wait it was 20 mins to get my car after handing in loaner. Coffee was awesone. More

Engine trouble Ask for jack todd walks you through the whole process and keeps you informed. Had a huge engine problem they where able to set me up with a rental for Ask for jack todd walks you through the whole process and keeps you informed. Had a huge engine problem they where able to set me up with a rental for 37 dollars and get the job done within 24 hours great service I'm more likely to come back to winter park than orlando south they are more attentive to you at winter park. More

Above and beyond experience as always!!! Rich Gaffney is always going above and beyond when I have any issues or need servicing for my car. Communication is always on point and he never has m Rich Gaffney is always going above and beyond when I have any issues or need servicing for my car. Communication is always on point and he never has me guessing what's going on and when it will all be done. My go to for sure! More