Fields BMW Winter Park

NJ Beemers love Florida Service! Over the last 4 years or so, it seems our NJ purchased X5's have developed a taste for Fields BMW service.....reaching their service levels while we a Over the last 4 years or so, it seems our NJ purchased X5's have developed a taste for Fields BMW service.....reaching their service levels while we are visiting the Orlando Area. The '16 X5 needed it's inaugural service just last week and we scheduled the appointment to match our convenience and received outstanding service and support from Service Advisor Mike Carley! In and out with minimal timing and a really client friendly attitude. Nothing like a fully serviced, freshly cleaned BMW! Looking forward to moving to the area this winter, and having Mike and crew service my 'baby' - E39 M5! Thanks Mike, for a great "Ultimate Service' Experience! More

Horrible experience I sold my Mercedes and came to this dealer. Bought certified pre-owned and returned couple days later due to smell. Wife was treated horribly I sold my Mercedes and came to this dealer. Bought certified pre-owned and returned couple days later due to smell. Wife was treated horribly More

So Disappointing That I Traded our New 2015 X5 I live in Winter Park but I purchased a 2015 X5 fully loaded from a dealer out of the area. I did that primarily because my 3 visits to the sales dep I live in Winter Park but I purchased a 2015 X5 fully loaded from a dealer out of the area. I did that primarily because my 3 visits to the sales department left me disappointed each time. When I needed service for the first time, that is when bad went to worse. Because I didn't purchase the vehicle there, I was told I wouldn't receive a BMW loaner. BUT, I could rent a car from them for $31/day. Really?!?? Did I just purchase a $75k vehicle to be treated like that? To make matters worse, the car was in their shop for one week. I have never had a car in for repair that long and I have owned a couple dozen vehicles over 35 years. Because of our treatment by this dealer, we traded this car in with only 5,000 miles and we owned it for less than a year. We will never purchase from BMW again and it is simply because of how we were treated by Fields BMW. Yeah we know you have a monopoly in central Florida, but remember, the customer always has a choice. More

Patti the best service adviser EVER!!! I can walk into Fields ANYTIME and I am always greeted like family from Patti. Wants to know about my car, if I got enough to eat, and when I leave I I can walk into Fields ANYTIME and I am always greeted like family from Patti. Wants to know about my car, if I got enough to eat, and when I leave I get a hug.. Asset to your company!! More

Great!! So far I have nothing to complain about. Fields in winter park has been phenomenal, very helpful they get you in and out in a timely manner. Thanks t So far I have nothing to complain about. Fields in winter park has been phenomenal, very helpful they get you in and out in a timely manner. Thanks to my service advisor Mike Abney. More

David Susa is always great! Many thx. Also Bobby Sears was able to give me quick device as well. Overall I have always had an excellent experience at this dealership. Many thx. Also Bobby Sears was able to give me quick device as well. Overall I have always had an excellent experience at this dealership. More

Wonderful Service The Service department at Fields is wonderful. Everyone is so friendly and helpful. Patti goes out of her way to make me feel like family. Nick Lansin The Service department at Fields is wonderful. Everyone is so friendly and helpful. Patti goes out of her way to make me feel like family. Nick Lansing my service technician is very knowledgeable. More

Waiting for new tire and wheel balance As usual David Sausa was effecient, friendly and kept me updated on the service to my car in a timely manner.. Got me out the door within promised ti As usual David Sausa was effecient, friendly and kept me updated on the service to my car in a timely manner.. Got me out the door within promised time More

In for service, Allen Fisher and the staff at Fields BMW are always a pleasure to deal with for the service of our cars. It was fast,friendly and easy. Allen Fisher and the staff at Fields BMW are always a pleasure to deal with for the service of our cars. It was fast,friendly and easy. More

Great dealer The dealership is very nice and easy to use service. The nky improvement would be to have dual cashiers to speed up that process. Between checkout The dealership is very nice and easy to use service. The nky improvement would be to have dual cashiers to speed up that process. Between checkout and valet wait it was 20 mins to get my car after handing in loaner. Coffee was awesone. More