Fields BMW Winter Park

I purchased a used Z4 BMW a year ago which initially required several service issues be addressed. I was fortunate enough to have Richard Gaffney as a service advisor. He is extremely knowledgeable at required several service issues be addressed. I was fortunate enough to have Richard Gaffney as a service advisor. He is extremely knowledgeable at diagnosing, resolving and dealing with the problems. He has consistently delivered services when promised and provided alternative transportation to make an inconvenient situation much more bearable. He is a true asset to the dealership. The dealership is clean and provides food and beverages to customers while waiting for their services to be completed. The food is delicious and is much appreciated when waiting. Finally, after receiving first rate service and complimentary food and beverage, my car is delivered with a spotless carwash. This dealership definitely strives to make sure their customers are satisfied from the minute they drive up to the service department and greeted, until they leave with their shiny clean car. I have continued to be impressed with Fields BMW of Winter Park over the past year and have and will recommend to friends. More

I would like to take this opportunity to tell you about a I would like to take this opportunity to tell you about a few people. My recent purchase of the 750li is my third seven series that I have bought fro I would like to take this opportunity to tell you about a few people. My recent purchase of the 750li is my third seven series that I have bought from Fields in Winter Park. I would not consider going anywhere else nor would I drive any other car. I absolutely love Steve Higgins. He consistently gives me great deals and ultimately that is what keeps me coming back. I just think he is a true professional and is such a dynamic person. I also love Serdar. He is larger than life and makes the whole experience fun. Over the years Serdar has taken my phone calls on his cell when I have had questions about my purchase and he always fields them with great confidence, I consider him a friend. During this last purchase I dropped in to test drive a couple of cars and Serdar was not there. Steve asked Gary to accompany me. Gary knew that I was not his customer but certainly treated me as if I were. He is a super nice person. He acted as if he had all of th e time in the world for me, he is such a gentleman. More

Jenny is the best salesperson ever!We bought a 335d from her, for me. My husband liked mine so much, he wanted it for himself!She worked for 3 weeks to find us another one, even looking at other Field's dea her, for me. My husband liked mine so much, he wanted it for himself!She worked for 3 weeks to find us another one, even looking at other Field's dealerships. She found me a 128i convertible that was SO me. We are now a BMW family!!! She sold us 2 new BMWs in 3 weeks. No pressure, lots of work on her part and we have never been happier. I was driving an '08 Corvette and he was driving an '09 Chrysler 300 hemi C. The power and ride on our 2 new BMWs is unbelievable!!! She even lowered our car payments by $500 a month. What else can I say? If you need a B'mer, see Jenny at Field's BMW in Winter Park, FL, you won't be sorry. This is a dealership that you will leave smiling!! More

Found a car on the website before I went in and it was a very easy process. Competitively priced and in good condition. They were able to work with my credit challenges. Feel like they went above and bey very easy process. Competitively priced and in good condition. They were able to work with my credit challenges. Feel like they went above and beyond to get my loan approved. Hopefully will be in a Brand New one next time around! More

Best car buying experience ever. 2nd car from this dealership. It is always nice to order my car a couple of months before my lease ends. They were with me from start to finish during the whole proc dealership. It is always nice to order my car a couple of months before my lease ends. They were with me from start to finish during the whole process. Already referred business to them. Will not buy a car anywhere else. More

Jim was very helpful, kind and aided me find exactly what I was looking for. Because of his great service, I'm definitely coming back to this dealership to purchase my daughter's new car when she gets her li I was looking for. Because of his great service, I'm definitely coming back to this dealership to purchase my daughter's new car when she gets her license in a couple of months. I couldn't have imagined such great service in my wildest dreams. More

Do not step a foot near this dealership. They are a rudest team of salespeople with poor customer service. They obviously sell many cars and act like there are many others to sell a car to if you ask t rudest team of salespeople with poor customer service. They obviously sell many cars and act like there are many others to sell a car to if you ask too many questions. Their prices on their used cars is thousands above what they should be and they will not negotiate at all. More

Went in with my son and was ignored by sales staff who spent more time goofing around and talking than selling cars. Guess I wasnt wearing a suit so I wasnt worth talking to today. Didnt even get greeted spent more time goofing around and talking than selling cars. Guess I wasnt wearing a suit so I wasnt worth talking to today. Didnt even get greeted by reception at desk. Car advertised on web was not even on the lot, wasted a lot of time here. Bought my car at Lakeland facility where they know how to greet you and introduce you to a sales consultant properly. More

i recently returned my lease and will never be going back. they don't treat their customers right. prior to my lease end, i was told that if i could not yet decide on the replacement car, it will be qui back. they don't treat their customers right. prior to my lease end, i was told that if i could not yet decide on the replacement car, it will be quite easy to request for an extension. later i was told i couldn't do it unless i've put some money down towards another bmw as i haven't established loyalty to the brand yet. when i balked, they changed their story and said i could in fact extend my lease, but they want me to pay the same amount as my current lease which actually was higher than it should be as i rolled in the debt i had from my previous car that i traded in to them to get this lease. that was paid for by the end of the 36 moth lease, so why should i pay for it again? that's just plain wrong. i guess they know they are the only bmw dealer in orlando. also, looking to get a loaner? good luck! More

I have been a customer of Fields BMW of winter Park for 15 years. I rate their organization as superb..truly an outstanding dealership in every way. Have dealt with Mercedes, Lexus and Jaguar dealerships 15 years. I rate their organization as superb..truly an outstanding dealership in every way. Have dealt with Mercedes, Lexus and Jaguar dealerships and none compare with Fields. I recommend them without reservation Carl E. Stallard More