Fields BMW Winter Park

This was the best experience I have ever had purchasing a car! I bought a used Audi from the Land rover dealership and am very happy with my purchase. The salesman Matt Yates went above and beyond to make su car! I bought a used Audi from the Land rover dealership and am very happy with my purchase. The salesman Matt Yates went above and beyond to make sure that I had a good experience. There was no haggling over the price of the vehicle and he gave me a really good price for my trade in! I have been telling all of my friends about the wonderful experience that I had at Fields. More

I went into BMW to purchase the all new 335 sedan. I have always thought that the 328 was a little under powered for my likings. After explaining this to Chris, he informed me of the all new powertrain in th always thought that the 328 was a little under powered for my likings. After explaining this to Chris, he informed me of the all new powertrain in the 328 and that the performance is far better than what it looks like on paper. He convinced me to test drive a "sport line" and I was pleasantly surprised by the performance. I bought a 328 sport, oh and best part is that I'm getting 38mpg on the highway!!!! I recommend Chris at Fields BMW, very professional and knowledgeable! More

The service manager at this dealer seems to be a very angry person in general. The service writer, she was nice. but then 1hr & 15 min before my car was even looked at! I'm sorry but that is NOT goin angry person in general. The service writer, she was nice. but then 1hr & 15 min before my car was even looked at! I'm sorry but that is NOT going to work with me....ever! The chevy dealer I bring my other car to is run much better then Field's in winter park. not sure about there other locations but this place gets a D in my book.If your looking to get your bmw worked on or serviced you need to pack a lunch! Now I know why Field's gives free food. but that does not make up for the more then bad service I got. **********************Big changes are needed at Field's BMW************************** More

I went to Fields BMW Winter Park for a specific service complain and deal with service advisor Jason Bennenate. When I went to service he told me to sign couple paperwork and I sign, he hasnt told me what complain and deal with service advisor Jason Bennenate. When I went to service he told me to sign couple paperwork and I sign, he hasnt told me what they were and I trusted the name BMW and did not ask or question it, he called me later on the same day and told me my car needs other repairs and I needed to pay inspection fee, when I told him I brought my car for a specific reason and would not want to pay for inspection, he answered as he can not argue with me and I needed to pay, he didnt even try to give me further information nor try to help. I also brought my car for another service need about a month ago and while they are servicing the car they hit it, I said it is ok accident can happen and they have fixed the car and told me this incident will never hit the carfax because it was just a little scrach on the bumber, now I own a 2009 BMW with a accident on carfax report as high end car buyer, we all know the effects of price on a BMW with a accident history on carfax. After going trough all this BMW service did not want to help me on anything no compensation, appology or even act sorry. So Finally this will be my last BMW that I will ever purchase and deal with these guys, and I do not recommens them to anyone I know. They dont know any consumer right or show anything to help customer service. More

I used this dealership to lease my BMW in 2009, which was a perfect experience. Then went in May 2012 to buy my car from lease. Even before I got there, I told salesperson I needed to know COMPLETE price of a perfect experience. Then went in May 2012 to buy my car from lease. Even before I got there, I told salesperson I needed to know COMPLETE price of my car. When I got there sales person told me different dollar costs than I had on my emails to her. I was upset and frustrated and told her that I asked her specifically that I needed to know costs ahead of time so that I could figure what my monthly payments would be. There was no apology, just a take it or leave it attitude. She told me they weren't making any money on this deal. She also said several times I don't know how to make things any clearer to you. So I asked for the Sales Manager, same thing. So then I took it to the Finance Manager, same thing. A simple, “I’m sorry, I didn’t mean to overlook your needs”, would have been sufficient. Instead I was belittled, and they looked at me as an antagonist. I walked out after buying the car, which I had to because the lease was up. This was the worst buying experience I have EVER had in my life. Took complaint to BMW North America. They said since this dealership is independently owned, no followup. Took complaint to the president of Fields Motorcars which was passed down to president of Fields Motorcars of Florida. Got letter to the effect: HE apologized but also said: I was rude. I WAS RUDE, how about your personnel?? I explained in a follow-up letter to him that I am cured, I will never buy a car without a witness, and it will NEVER be a BMW, and never from his dealership. His follow-up said: next time you buy a BMW, contact me directly. Obviously he does not know what bad personel can do to a business and a brand name. More

I recently purchased a 2009 BMW 328i M-Sport edition, CPO, from Fields BMW-Winter Park and would like to give my sales advisor, Gary Boggess, the highest possible recommendation. Gary was professional, CPO, from Fields BMW-Winter Park and would like to give my sales advisor, Gary Boggess, the highest possible recommendation. Gary was professional, courteous, patient, and straight-forward. There was no sales pressure applied, the financial dealings were transparent, and the attention to detail was impressive. Gary spent hours explaining the features of the 335i and 328i we test-drove and did so enthusiastically. The service did not end with the sale. Once the purchase was finalized Gary spent another 30 minutes with me to make sure all of the features of my BMW were adjusted for me (seat/mirror memory, audio system, etc...) and asked me to return to have one small, almost imperceptable blemish "touched-up" at no charge. My experience working with Gary was the single best sales experience, automobile or otherwise, I have ever encountered. It was a pleasure to deal with someone who truly enjoys his job, has a passion for BMW, and wants his customers to make the best possible decision. I have already recommended Fields BMW-Winter Park to others due to Gary Boggess, and look forward to working with Gary in the future. More

Couldn't be more disappointed with these folks. Brought in a 328i that was 500 miles out of warranty for a water pump repair and dealer offered no assistance in the cost. We've purchased 9 cars from Field in a 328i that was 500 miles out of warranty for a water pump repair and dealer offered no assistance in the cost. We've purchased 9 cars from Fields and won't be buying any more. BMW customer assistance not only didn't offer any help either, they said they would follow up with me and never did. I had to call them more than 10 times to get an answer from them as well. Terrible customer service! More

We have our other BMW serviced at Field's South Orlando and they are great.We would recommend Field's to anyone who wants to buy a top quality vehicle from a great group of professionals who truly care abo and they are great.We would recommend Field's to anyone who wants to buy a top quality vehicle from a great group of professionals who truly care about their customers. More

Fields Secondary Financing Dept is outstanding!!!!!, They Worked Out A fantastic Deal For Me!!!!! Cathy Courtney Was A joy To Work With, Outstanding Customer Service, Always in Contact With Me On What Was Go Worked Out A fantastic Deal For Me!!!!! Cathy Courtney Was A joy To Work With, Outstanding Customer Service, Always in Contact With Me On What Was Going On With The Financing, Ron Vanderschlas was Also Very Helpful. More

I love my service adviser Rob Hynes at Fields BMW in Winter Park, FL. Since I leased my BMW two years ago this month, Rob has taken such good care of me at this dealership. Even if I'm in for a courtesy Winter Park, FL. Since I leased my BMW two years ago this month, Rob has taken such good care of me at this dealership. Even if I'm in for a courtesy car wash, he'll see me and make a point to stop and say hello and check how I'm doing. Here's the deal. What makes Rob an excellent service adviser is not only his big heart and his attention to the customer, but that he has the support of a customer-focused organization. Every person who works on the periphery of his team is oriented on getting the customer in and out as quickly, accurately and pleasurably as possible. This morning when I pulled up, customer greeter Bobby immediately gestured where to park and was at my door before I had the engine off. He took my key and printed out my paperwork and walked me to my service adviser, Rob Hynes. Rob quickly processed what my car needed, asked me if there was anything else I needed done, including reminding me that my key fob needed a new battery (something I'd mentioned to him in passing on a prior visit or call--even I don't remember), and walked me over to the Hertz desk where I was quickly assigned a BMW rental, escorted to the car, and vroom I was on my way. In the span of about 15 minutes, if that. This is the kind of experience that will make me choose this dealership over any other. So thank you, Rob, and your team at Fields. You guys get it. You get that performance is about people, not processes. Ask yourself this question: Do you look forward to taking your car to the dealership? I certainly do, and now you know why. More