Findlay Nissan Henderson

Findlay Nissan Henderson responded

Thank you for your kind review! We're honored that you chose us to help find the right vehicle for your daughter. Taking the time to listen to our customers' needs is something we truly value, and we're glad we could make the process smooth, timely, and stress-free. We appreciate your recommendation and hope your daughter enjoys her new car for many years to come. Thank you for trusting us with this important purchase! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your review! We're glad we could take care of the problem quickly and keep you informed throughout the process. We appreciate your trust in us and are happy to hear you're satisfied with the outcome. If you ever need anything in the future, we're here to help! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your review! We're glad we could take care of the problem quickly and keep you informed throughout the process. We appreciate your trust in us and are happy to hear you're satisfied with the outcome. If you ever need anything in the future, we're here to help! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your kind feedback! We're so glad to hear that Jay provided friendly, professional, and helpful service during your visit. We'll be sure to share your compliments with him—recognition like this means a lot to our team. We truly appreciate your support and look forward to assisting you again in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your wonderful review! We're delighted to hear that Robel made your experience easy and informative. Providing friendly service and taking the time to answer all of our customers' questions is what we strive for every day. We'll be sure to share your kind words with Robel. We appreciate your support and look forward to assisting you again in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your kind feedback! We’re glad to hear our team was friendly and kept you well updated on your truck throughout your visit. Clear communication and transparency about your vehicle’s needs are very important to us. We truly appreciate your trust and look forward to seeing you again! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your kind review! We’re happy to hear you received great, friendly, and informative service from our team. It means a lot to know you feel confident continuing to bring your truck to us. We truly appreciate your trust and look forward to taking care of you again! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your great feedback! We’re glad to hear Alan and our service team were able to get you taken care of quickly and efficiently so you could get right back on your way. Providing fast, reliable service is always our goal, and we truly appreciate you choosing Findlay Nissan Henderson. We look forward to seeing you again! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for such an outstanding review! We’re thrilled to hear that Fabian was able to take care of your 2013 Nissan Murano quickly and efficiently, especially under such a tight timeline before your move. It’s great to know he kept everything running smoothly, from the repairs to the claim process, and even completed the work ahead of schedule. We truly appreciate your kind words and will make sure Fabian is recognized for his professionalism, diligence, and excellent customer care. Thank you for trusting us with your vehicle, and we wish you safe travels on your move to Washington! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for taking the time to share your experience. We’re sorry for the frustration and confusion regarding your visit and the delay in getting your vehicle back. We understand how concerning it is to receive conflicting information about a recall status, especially when it leads to additional time without your car. We would like the opportunity to review your situation, including the VIN verification and communication from our team, so we can better understand what occurred and address it properly. Please contact me at your convenience so we can look into this further and work toward a resolution. We appreciate your feedback and the chance to improve our process. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

JUDITHBOTTAZZI responded

Hi Alyx, Thank you for your outreach. At this time, I do not believe further resolution is necessary, as the matter has been addressed. While I was without a vehicle for one day due to a part issue, no lasting inconvenience or harm resulted. That said, I encourage your team to implement more timely resolutions for similar situations in the future. Given that I was able to provide both documentation and email confirmation indicating the recall had already been completed on March 7, 2026, a more immediate response would have been appropriate. Respectfully, Judith Bottazzi