Findlay Toyota - Service Center

The reception process needs improving. When I arrived, it took a while to be acknowledged. I told them I had a 2.15 75k service appointment. They asked me who I was there to see! I had no When I arrived, it took a while to be acknowledged. I told them I had a 2.15 75k service appointment. They asked me who I was there to see! I had no idea who would handle My service, presumably the next available service coordinator. I then just stood and waited with no one tolling me what to expect. In the past (for 4 years) it has always been a smooth procedure. I arrive. I get greeted. They put a number on the car, take my keys and send me into the reception area to talk to a specific person. I would suggest that the ‘receivers’ should carry tablets that bring up my scheduled details (I booked online), acknowledge that I am being checked in and then hand me off to the service coordinator. Natalie listened politely to my suggestion. The service took longer than expected, complicated by an issue with the battery. Natalie did a good job under the circumstances. I have no idea who Tyler is. The car seems to be working nicely. I like Findlay and I want to stay loyal but I did feel this experience was not as good as in the past. The meet and greet was the main issue, with many red-shirted helpers walking around but no one approaching me. More

I previously purchased a service plan that included three oil changes. I never received a covered oil chabge under my service plan and on this visit I was told I had zero covered oil changes left. I'm not oil changes. I never received a covered oil chabge under my service plan and on this visit I was told I had zero covered oil changes left. I'm not sure how that works since I purchased three and received zero. I was then offered the opportunity to purchase another service plan, which was laughable. More

Findlay Toyota customer for 20+ years and always the BEST! See Rick Glenn or Iman to buy cars as we have purchased several vehicles from them over the years and Incredible and you have to love John BEST! See Rick Glenn or Iman to buy cars as we have purchased several vehicles from them over the years and Incredible and you have to love John Barr and Stephanie - Will never go anywhere else!! More

Aimee was awesome. She explained everything that needed to be done and kept me informed throughout the process. I will definitely book future service with Aimee. She explained everything that needed to be done and kept me informed throughout the process. I will definitely book future service with Aimee. More

Brandon Snowden is super helpful, polite, and informative. He takes care of all of our company vehicles and does an excellent job keeping us up and running. Thank you so much! informative. He takes care of all of our company vehicles and does an excellent job keeping us up and running. Thank you so much! More

Findlay Toyota service is always great. They are customer service oriented and detailed with explanations. It is easy to wait while service is performed. They are customer service oriented and detailed with explanations. It is easy to wait while service is performed. More

Great customer service! Very professional work great company all together. Would recommend them to friends and family. Very professional work great company all together. Would recommend them to friends and family. More

The guys at Findlay customs did wonderful job customizing my truck for me would recommend them to anyone my truck for me would recommend them to anyone More

Phil Crabtree is my go to guy and has been for years. He is superb. I like everyone there but he is the best. I am in customer service as a hotel sales person so recognize excellence for certain. I als He is superb. I like everyone there but he is the best. I am in customer service as a hotel sales person so recognize excellence for certain. I also adore Tyler Corder and knew Cliff from another time in life. But all that aside Phil is my chosen rockstar c More

Tommy was very helpful, patient and went above and beyond to show me options and talk through what would work best for me. He was also very responsive and answered me as soon as I contacted him for help to show me options and talk through what would work best for me. He was also very responsive and answered me as soon as I contacted him for help More