Findlay Toyota - Service Center

Scheduling an appointment was easy. Maintenance requested was completed. Items to fix were mostly acceptable. Needing to balance already rotated tires seemed weird. It also seemed weird Maintenance requested was completed. Items to fix were mostly acceptable. Needing to balance already rotated tires seemed weird. It also seemed weird needing to do an alignment on tires after only 10k miles. I will be getting a second opinion about the balancing and alignment of tires to see if this was really necessary in the first place, as these were the ones that were on the car when I bought it brand new (i.e. with only 10 miles!) 1 year ago. Not to mention the 15 second spin on the balancing machine shouldn't have taken an extra hour to perform that was taken. Price for the air filter itself (just part price) seemed about $20 more than what I would've paid had I done it myself. Finally, the service person who handled my paperwork complained to me that his lunch was going to be cut short that day, because he needed to finalize my service and payment before he could go to lunch and it was taking longer than he expected. Overall, Findlay did what they were asked to do, but their service experience didn't seem like they remembered the "care" in Toyota Care both for me the customer and apparently also their employees since my rep was so worried he was going to lose time on his already short (30 minute) lunch break. If a company cannot care for their own staff, how can the customer trust them to really take care of them?! More

Good professional attitude and follow through. Salesman and finance person genuinely cared. Happy with my deal. Salesman and finance person genuinely cared. Happy with my deal. More

Excellent service. Only complaint about sales is that every time I bring the car in for service I get a sales call or text from a salesman I know nothing about. I don't Only complaint about sales is that every time I bring the car in for service I get a sales call or text from a salesman I know nothing about. I don't think this is a good way to get new customers. More

Service was done in a timely matter, nice waiting area and customer service was excellent. and customer service was excellent. More

True Professionals at this location. Always keeps me informed and timely with their appointments and work. Always keeps me informed and timely with their appointments and work. More

Service was great. Sales and jacking up prices on EV’s pathetic! EV prices should be coming down. Sales and jacking up prices on EV’s pathetic! EV prices should be coming down. More

The service representative was knowledgeable, professional and friendly. The work was done well and quickly. professional and friendly. The work was done well and quickly. More

I always go to Findlay Toyota in the auto mall in Henderson because they consistently deliver excellent service, whether it’s in sales, maintenance or repairs. I recommend this dealership and service Henderson because they consistently deliver excellent service, whether it’s in sales, maintenance or repairs. I recommend this dealership and service center to all those I know. Kai is an amazing individual that again consistently takes good care and demonstrates interest in getting things done, timely, and efficiently. More

Friendly and fare. ..they are honest and did a great job fixing my car.I highly recommend them and will continue to use them for my service work. Doug DeLacuesta was fan ..they are honest and did a great job fixing my car.I highly recommend them and will continue to use them for my service work. Doug DeLacuesta was fantastic! More

I always make an appointment and see Emilio. He gets my car in for service, it's ready around the time he says. No complaints. He gets my car in for service, it's ready around the time he says. No complaints. More