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Findlay Toyota - Service Center

Henderson, NV

4.6
2,424 Reviews
Call Service Center (702) 566-2573

2,424 Reviews of Findlay Toyota - Service Center

Sort by
February 28, 2025

Everything was good except. The customer service. The person that helped me. he's no happy, like a robot very serious. No people scales. More

by PORTUGALNV59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2025 -

Findlay Toyota responded

Thanks so much for sharing your experience with us. We appreciate your positive feedback. It's our goal to always provide the best service possible. Your satisfaction is our top priority, and we look forward to servicing your vehicle again soon.

February 27, 2025

Great service intake process, very comfortable customer waiting area, timely service completion. Brandon Snowden replaced my previous service consultant and consistently delivers the same high quality of s More

by MITC5JOH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Snowden
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Feb 28, 2025 -

Findlay Toyota responded

Mitc5joh, Thank you for your feedback and for mentioning Brandon Snowdon's name, We're glad to know that you had a 5 star service experience with us. We appreciate your support and glad that we were able to meet your expectations. Thank you again for servicing your vehicle at Findlay Toyota. We appreciate you stopping by. See you soon.

February 27, 2025

Clean place, friendly respectful people reception area has comfortable chairs, time past by quickly i did not get bored More

by Mari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kai Spencer
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Feb 28, 2025 -

Findlay Toyota responded

Mari, Thank you for your feedback. We're glad to know that you had a 5 star service experience with us. We appreciate your support and glad that we were able to meet your expectations. Thank you again for servicing your vehicle at Findlay Toyota. We appreciate you stopping by. See you soon.

February 27, 2025

Dealership is nice. Service took too long for a tire balance and rotation with air filter replacement. 3 hours. More

by DOCTORDRU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Tran
Report | Print
Feb 28, 2025 -

Findlay Toyota responded

Doctordru, Thank you for sharing your recent service experience with us. We're sorry that your wait time took longer than promised. We know your time is valuable and we apologize for the inconvenience this may have caused you. Your feedback helps us improve our processes and better serve our customers. We take all reviews seriously and will use them in our continuous improvement efforts.

February 27, 2025

I was treated so nice and pleasant, though I wasn’t answering his text promptly. For sure I will call him before my next appointment. More

by LFELENITA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Blum
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2025 -

Findlay Toyota responded

Lfelenita, Thank you for leaving your 5 STAR review. We’re grateful to have you as a valued customer. Please don’t hesitate to reach out to us if there’s anything else we can assist you with. We look forward seeing you again soon.

February 27, 2025

Very helpful with knowledgeable staff and service advisors. Brandon Snowden is always great and respectful of our time More

by Salvation Army
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Snowden
Report | Print
Feb 28, 2025 -

Findlay Toyota responded

Hello Salvation Army , Thank you for your feedback and for mentioning Brandon Snowdon's name, We're glad to know that you had a 5 star service experience with us. We appreciate your support and glad that we were able to meet your expectations. Thank you again for servicing your vehicle at Findlay Toyota. We appreciate you stopping by. See you soon.

February 27, 2025

Shaun was professional and helpful. He was kind to provide us a free rental car since our car needs repair until the next day. We appreciate his customer service and his team!! More

by jllontoh
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Galicinao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James in the food service area was very kind and professional!!
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Feb 28, 2025 -

Findlay Toyota responded

Hello, Thank you for your feedback. We're glad to know that you had a 5 star service experience with us. We appreciate your support and glad that we were able to meet your expectations. Thank you again for servicing your vehicle at Findlay Toyota. We appreciate you stopping by. See you soon.

February 26, 2025

Brandon Snowden was awesome, great personality, very informative, and kept me up to date. The only negative is the exterior of my car had some greasy looking smudge marks. More

by Findlay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Snowden
Report | Print
Mar 01, 2025 -

Findlay Toyota responded

We’re happy to see that Brandon Snowden helped you have a 5-Star experience and that he was informative and kept you up to date. We are sorry to learn that you found some greasy looking smudge marks on the exterior of your vehicle. Pleases contact our Customer Relations Manger at 702 566 2582 or email : Kellyt@findlayauto.com to schedule an appointment to have your smudges removed. Your satisfaction is our top priority, and we look forward to making this right.

February 26, 2025

Thomas Tran is awesome. He’s very helpful and very easy to work with. Great service. More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Tran
Report | Print
Mar 01, 2025 -

Findlay Toyota responded

Dan, We’re happy to see that Thomas Tran helped you had a 5-Star experience and that he was helpful and easy to work with. We appreciate your support and glad that we were able to meet your expectations. Thank you again for servicing your vehicle at Findlay Toyota. We appreciate you stopping by. See you again soon.

February 26, 2025

No one there tells the truth or tells you about the hidden costs that are added on More

by BARB.LV50
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
TJ Summers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 26, 2025 -

Findlay Toyota responded

BARB.LV50, Thank you for your leaving your 1 star review. We would like to learn more details about your recent service visit . Sharing your valuable feedback helps us to improve our processes and better serve our customers. Please contact our Customer Relations Manager who will be able to further assist you . email Kellyt@findlayauto.com.

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