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2,356 Reviews of Findlay Toyota - Service Center
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June 05, 2025
Service writer Kevin is a super star. This is the second time that he has taken care of my car servicing. The service technicians were dismissive of my concerns for my vehicle, but despit This is the second time that he has taken care of my car servicing. The service technicians were dismissive of my concerns for my vehicle, but despite that, they did solve a problem that they seemed to dismiss. Otherwise, I would give 5 stars, as I have done in the past. More
by GODFREYLAW
Verified CustomerEmployees Worked With
June 05, 2025
Will was very professional and courteous. He was able to effectively respond and address all of my concerns regarding the recent servicing of my Toyota Corolla. He was able to effectively respond and address all of my concerns regarding the recent servicing of my Toyota Corolla. More
by LASOURCE02
Employees Worked With
Other Employees :
Gentleman in the car rental office was great!
June 05, 2025
Review Title: Disappointing Service and Poor Follow-Up from Management I visited Findlay Toyota Henderson on Wednesday, May 28 and had an extremely frustrating service experience. I waited hours beyond from Management I visited Findlay Toyota Henderson on Wednesday, May 28 and had an extremely frustrating service experience. I waited hours beyond the estimated timeframe. When I went to check in, no one had updated me, and I had to track down the advisor myself—only to be told my car hadn’t even been looked at yet. When it finally was, there was confusion between the advisor and the mechanic regarding which tire needed service. I had to speak with both just to get clarity. Following this, I emailed the dealership directly. Victoria Lopez responded and clearly stated: “We will ensure that someone from our team contacts you via email to address your concerns, avoiding any inconvenience with phone calls.” That never happened. It is now Thursday, June 5, and I still have not received an email from a manager. Instead, I received a generic message asking how my experience was. I replied with the same concerns I already shared in writing. I then received a phone call—not an email—from Kelly, leaving a voicemail stating they wanted more information. No acknowledgment of what I had already detailed. No actual effort to resolve anything. Just another runaround. My review was straightforward and clearly written. If this dealership is going to ask for customer feedback, it should respect the method of communication the customer prefers, especially when promised in writing. Instead, I’ve been ignored, redirected, and now told to call someone after doing exactly what was asked of me. Poor service, worse follow-through. Very disappointing. I purchased my car in 2022, and each visit this year has been worse than the last. More
by Shellbeesade
June 04, 2025
Findlay Toyota is a customer-friendly dealership that gives their customers free Starbucks, free water, and for the kiddos or non-coffee drinkers free hot chocolate! gives their customers free Starbucks, free water, and for the kiddos or non-coffee drinkers free hot chocolate! More
by MARIBELR77
June 04, 2025
Very lovely lady, providing excellent and professional service! Patient and responsible! Communicate in a timely manner and provide suggestions and opinions service! Patient and responsible! Communicate in a timely manner and provide suggestions and opinions More
by zhan
Employees Worked With
June 04, 2025
This is invasive. I like your service but this is nonsense yea yea yea yea I like your service but this is nonsense yea yea yea yea More
by FRANKENFISH
Employees Worked With
June 04, 2025
Thomas Tran was very helpful, very professional, was able to get me in and out quickly. to get me in and out quickly. More
by ABELGARCIA3
Employees Worked With
June 03, 2025
One of the worst experiences in dealing with dealership/repair centers ever. I wish there is anything lower than 1-star to give this Toyota branch. Really disappointed of how they deliberately t dealership/repair centers ever. I wish there is anything lower than 1-star to give this Toyota branch. Really disappointed of how they deliberately tampered with the engine component to force having it replaced IMMEDIATELY. I advise customers coming to this branch to emphasize to the customer agent that they must not manipulate or force inputs using the Techstream for any component before they get your approval to received the service. So I brought in my Toyota which has had a “check engine” sign for almost a week and no other apparent issues whatsoever. I drove it fine all around town and went hiking too. Once I was finally free I brought the car in to have it looked at. They gave me the error/diagnostic code and a quote to replace the electric coolant pump for ~ $1,400. I explained to the agent that I wish they have not tampered or took apart the existent pump because I would like to have a second opinion/quote at a local repair shop especially when a new OEM spare part with gaskets only cost $260. As soon as I left the Toyota Center —and literally less than a minute— the coolant temperature shot up to beyond HIGH and I was fortunate to be able to safely stop in the middle of the highway and waited until it was safe for me to take a u-turn and return safely to their service center. And guess what, I had to pay $1,300 as their tech “Donaldo” has recommended. It is reasons like this that people do not trust dealerships anymore. While these technicians and service agents try to impress their supervisors and managers by forcing sales, they lose customers with these questionable and potentially unethical practices back in the “repair workshop”. Very frustrating and pointless to discuss what you can’t see done on your car. My car was totally fine for a week being driven daily with only “check engine” sign, and a minute after I leave their dealership headed to another repair shop it dies on me. I hope their Customer Relations agent read this and investigate manipulating input values using the Techstream device to disable supply to such critical pumps and risk customers safety just to force them replace components and say “we told you so”. Think twice before getting repair done here, folks. More
by Jamal A.
June 02, 2025
Pat Huynn and the finance department were really nice and patience with us while making a decision when we purchase the car. Thank you. patience with us while making a decision when we purchase the car. Thank you. More
by SUSANA89147
June 02, 2025
Phil was amazing to work with, the best service advisor I’ve had so far I’ve had so far More
by RAYFINUCAN
Employees Worked With
