First Hyundai

SATISFIED CUSTOMER *** I was your typical consumer: nervous about a large purchase, not sure where to buy, and overall intimidated by the process. I went into First Hyundai I was your typical consumer: nervous about a large purchase, not sure where to buy, and overall intimidated by the process. I went into First Hyundai and greeted by sales rep Dave. He was very pleasant and easy to talk to. He was very knowledgeable about the vehicles and was able to answer all of my questions while satisfying my concerns. I later met his manager Andre who was very courteous and worked hands on with the sales rep to help me find not only my vehicle but also the payment that worked for myself and my families budget. More

great experience. Greeted right away. There was no hassle. They showed us exactly what we wanted. Answered every question. There was no pressure what so ever. Very pati Greeted right away. There was no hassle. They showed us exactly what we wanted. Answered every question. There was no pressure what so ever. Very patient! Id recommend! More

The salesman was rude!! ! I complained to the internet pre-sales person and she was going to have the salesmanager call me. He never did!!!! Here's the deal, I visited the d ! I complained to the internet pre-sales person and she was going to have the salesmanager call me. He never did!!!! Here's the deal, I visited the dealer to check out cars - to either include vehicles in the search or eliminate prior to brining my wife into the selection processes. He wouldn't take me out on a test drive without her. He barley let me sit in a vehicle. The guy was very rude. I realized as I drove off, that he was trying to get me to leave because he had someone else waiting for him. All he had to do was explain what was going on and ask me to work with someone else. I would not have been insulted. At least not as insulted as I was by his snub. And, when I complained after the fact, the salesmanger could have called me!!!! More

2nd fantastic experience with First Hyundai! Rj was an amazing help for finding the right vehicle for myself and my son. He listened to every detail I wanted in a safe SUV for my family and also Rj was an amazing help for finding the right vehicle for myself and my son. He listened to every detail I wanted in a safe SUV for my family and also respected the financial budget I had to abide by. I couldn't be happier with my SUV that I bought from first Hyundai thanks to Rj and Andre. Everyone at first Hyundai was very helpful and persistent with wanting our business. This is my second vehicle bought through first Hyundai and I would highly recommend future customers to ask for Rj to help you buy your next vehicle! Thank you to everyone at first Hyundai! More

BEST Sales Person I meet in the State of MA ~ RJ !! I traveled to every New & Used dealership in the state of MA. I was not looking for a Hyundai but went to the dealership to look at another used vehi I traveled to every New & Used dealership in the state of MA. I was not looking for a Hyundai but went to the dealership to look at another used vehicle I had seen on line. I met with a gentlemen - name RJ. By this time - I was tired of looking for cars and trying to find the best price. All I wanted to know was the price of the car I went there to see... RJ was the calmest, most respectful person I have ever met at a dealership. He was NOT pushy or aggressive at all. He explained to me the benefits of going NEW vs OLD and looking at cars I was not interested in... After spending a few hours at the store and looking at several cars as well as being educated on car buying I was so impressed with this young man I almost bought a Hyundai. RJ knew what I really wanted in a vehicle and the Hyundai was not going to work for me and my family. He advised me on looking else where and even gave me another sales person name to talk to at another dealership. After hearing my Horror stories of car shopping he was really thinking about how I felt. Needless to say I did not end up with a Hyundai - but I did buy a brand new vehicle of my choice and I am very happy with it. If I could I would have bought a vehicle from First Hyundai - JUST BECAUSE OF RJ.... I have referred several friends and co-workers to First Hyundai to talk to RJ and I will continue to.... I told him I will be looking for a used car soon for my son's first car and I am sure RJ will be able to help me....Thank You first Hyundai for having a such a Unique and Caring salesman like RJ!!! More

PURCHASE OF MY 2015 HYUNDAI ELANTRA... THANK YOU RJ!! I WOULD HIGHLY RECOMMEND FIRST HYUNDIA IN ATTLEBORO, MA I ARRIVED AT THE DEALERSHIP AND WAS PLEASANTLY GREETED BY RJ. I WAS NERVOUS ABOUT PURCHASING A I WOULD HIGHLY RECOMMEND FIRST HYUNDIA IN ATTLEBORO, MA I ARRIVED AT THE DEALERSHIP AND WAS PLEASANTLY GREETED BY RJ. I WAS NERVOUS ABOUT PURCHASING A NEW CAR, AND RJ MADE ME FEEL REALLY COMFORTABLE ABOUT MY DECISION, HE WAS HONEST AND STRAIGHT FORWARD AND VERY HELPFUL.. I CAN'T FORGET MATEO HE TOO WAS A BIG HELP WITH MY PURCHASE.. THANK YOU BOTH... More

First Hyundai , stay away. My issues with FIRST HYUNDAI of NORTH ATTLEBORO : Story I had been thinking of getting a new vehicle, maybe an SUV. So, I went on the Internet and st My issues with FIRST HYUNDAI of NORTH ATTLEBORO : Story I had been thinking of getting a new vehicle, maybe an SUV. So, I went on the Internet and started to look. It's amazing once you do this how many dealers grab on. I started at a local Kia dealer. I looked at the Kia Sportage. I took it for a ride. It was nice. I went over, with a salesman, what the price would be. I had with me a certificate from Truecar pricing. They honored the price and gave me the Kelly Blue Book for my trade. I told them that I have to bring my girlfriend by to look at it. We both went back and took it for a ride. We told them we were leaving for vacation the next day and we will talk to them when we get back. While we were on vacation we both decided that it was small and felt cramped for an SUV. Meanwhile on vacation, I received 215 phone calls and a crazy amount of emails. When I got back home, I looked at a Hyundai Santa Fe Sport at Courtesy Hyundai. I liked it, but I wasn't crazy about the color. I told my girlfriend about it. I didn't realize they had more color options available at Courtesy. I looked at a couple of other manufacturers, and looked at different models. So one evening around 4:30 I received a phone call. It was a woman calling from FIRST HYUNDAI. She asked me if I was still looking for a vehicle. I told her I was. I also told her that I looked at the Santa Fe Sport and I liked it. With this she said that they have a large selection. She also said that if I have a trade, they have two professional estimators on site that would be able to look at my car and give me the highest price. My girlfriend pulled into the driveway just as I was hanging up. I asked her if she wanted to go take a look. When we got there a salesman greeted us. We took a Santa Fe Sport for a ride. We liked the color. I told the salesman that I had a certificate from Truecar giving the numbers that the car should be priced at. Now, about those professional estimators that were supposed to be on site. The only trading evaluation that I saw them use was a website. I was told they use this exclusively for a cars value. Interesting…. That should have been the first red light, but we liked the SUV, and so we continued . Steve, the man in charge came back with some numbers scribbled on a piece of paper. He said with this, they were losing money, but he wanted to make a deal. We went home after being there for three and a half hours. It was exhausting. I went back the next day. I guess I thought I was getting a good deal. I never did get back my Truecar certificate from the salesman . I signed all the paperwork and took the SUV home. Weird thing though, as soon as I left the dealership, I had this feeling that something was wrong with this deal. I told my girlfriend how I was feeling. Even though I've never had anxiety, I felt that I was having some type of anxiety attack. My heart was racing. Something about this deal felt wrong. I went online to see if I could still find that vehicle on the Truecar site. Come to find out TrueCar keeps a separate file for vehicles you have certificates on. Here's the numbers: FIRST HYUNDAI : savings off MSRP $4,536.00 There is a name to contact with the TrueCar certificate. I didn't notice this the first time. I guess this was who I should have asked for directly. The sales people out front are there to tell you how they are losing money. EMPIRE HYUNDAI OF FALL RIVER: savings off MSRP: $5,461.00 maybe I should have taken the drive and saved myself a headache. ROUTE 44 HYUNDAI: savings off MSRP: $4,611.00 One of the other papers they placed for me to sign was a Protection Plus program. I had not requested any programs. I don't know why this was even in the paperwork. The finance man just put it down and didn't even tell me what it was. Maybe I should have brought my reading glasses with me. I had anxieties all night. I didn't sleep a wink. I decided to try to cancel the deal. On the contract it states there is no cooling off period unless the seller agrees to cancel. I thought I should try. So, 16 hours from signing and 6 miles added to the SUV I was back in the showroom. I explained to the man with the magic numbers that I was feeling very uncomfortable with this deal. I felt that they totally disregarded the true car evaluation certificate with the dealers name. I explained to him how sick I was feeling over this. To this he said, “maybe you should see a doctor if you're having anxieties and you feel your heart is pounding out of your chest. As for the price, it should be good, the bank has agreed to your loan.” He also said that all the paperwork had been processed and can't be changed. How could it be processed when I still owed the cash part of my down payment ? I wasn't able to get to that for 4 days. I was told by someone that until all the paperwork was fully finished, this deal was not closed. I told them that over the phone and I told them I was probably going to ask a lawyer. The response I got to be this was, “go ahead, we have better lawyers.” So, thats my story and basically all of this and the following two things that happened are what really inspired me to write this post….. 1) inappropriate jokes were told while I was getting my inspection sticker. This is the place I'm supposed to go for my inspection stickers for life that they offer. I don't think so. I will be bringing receipts from my choice of inspection stations to them for cash reimbursement. 2) My girlfriend and I were having breakfast at a restaurant we go to often. Our waitress asked, what's new ? We talked about different things. I then said I got a new car. She asked me if I liked it, I hesitated. “The car is nice, not happy with the dealer.” She asked where, I told her First Hyundai. With which she responded, “ I'm not surprised. Over the years I have been told by many customers that they too have complaints with First Hyundai. Never really heard any complaints about any other dealerships, just FIRST HYUNDAI !!!” So did I get ripped off, I think so. Especially with a 2014 SUV, that in the car world, at this time of the year, is practically obsolete. Done for now.... More

Purchase of my new 2015 Tucson I had a very good experience with the purchase of my first vehicle in 2010 and my second vehicle in 2014. My recent purchase in November 2014, wa I had a very good experience with the purchase of my first vehicle in 2010 and my second vehicle in 2014. My recent purchase in November 2014, was handled professionally, On the date that my car was supposed to be available for me to purchase, I received a telephone call informing me that there would be a one week delay in receiving the car. My car was in one week later as promised. My vehicle was ready for me to pick up at the time promised, it was impeccably detailed and had a full tank of gasoline. All of the promises that I had negotiated with the salesperson were delivered as promised. The financing experience was very clear, organized and Mateo was able to answer all of my questions. My salesperson Joe and Mateo were both very helpful and patient with me when I had questions. More

A NIGHTMARE!!!! Our experience started out well enough and turned into a nightmare! Went to get car first time and it wasn't registered or inspected although we were Our experience started out well enough and turned into a nightmare! Went to get car first time and it wasn't registered or inspected although we were called to come and get it. A few things that were to be fixed were done finally and we made the mistake of not inspecting the car again!! before leaving as it was getting to be around dusk and we had little time the second day we came for it. Car was damaged on passenger door and quickly "fixed" and of course, we didn't see it. As soon as we left the lot, we owned the problem and can't prove we didn't do the damage. I was called by one of the top men who actually laughed at me and insulted me until I asked for his last name at which time he hung up. I have it anyway. I would warn anyone from buying from this dealership. Again, remember the word - NIGHTMARE!!! More