First Hyundai

Lots of wasted time and lack of follow up. The cons definitely outweigh the pros with this place. To begin...we went on a Friday near closing time.. spoke with Mike and he asked that we come ba The cons definitely outweigh the pros with this place. To begin...we went on a Friday near closing time.. spoke with Mike and he asked that we come back the following day. I understand it was near closing so we rearranged our day to go back the following day. Long story short...after being lied at to my face by the sales manager..I walked out and said I was done. We didn't NEED a new car. I hear another arrogant employee mock me on my way out. I wait in the car and MAGICALLY they were able to make the payment work. Why waste our time? We gave you all the specifics of what we wanted and you swore you couldn't do it...but then could? So my girlfriend signed all the paperwork and we are told 3 days she would have the car...we were told she would be provided a rental in the meantime but then that story changed...then it turns into 5 business days. We called the dealership for an update because she already made her first payment yet you failed to provide a vehicle. It would've been a different story if she didn't have to make the first payment the day she signed papers....but she did. The woman on the phone was no help and dared to ask what we were looking to accoplish...uh, get the car we already started paying for? ....shes clueless so she takes down the information to call back...guess what? No call back! Finally we get word we can pick up the car on of course the 5th business day..I voice my frustration with our sales rep yet again. He can only say I'm sorry so many times. We leave and realize somehow over 40 miles was put on the car from when we test drove and signed the documents. What did you do with the car? Once that paperwork was signed that car should have been driven by no one except us unless it was for a business only purpose and I can't imagine needing to add 40 miles to put the moonroof in and wash the car that should have all been done in-house. To add to that we go to shut the driver side door and a panel fell off the side because when they put the moonroof in they broke a clip and didn't put the panel in correctly and just left it however it was. We reached out to Mike and we were told to go back today to the dealership to get it fixed. By now I am livid and I told my girlfriend it's probably best she go without me this time because I'm going to give whoever a pice of my mind, customers around or not. Mind you she notified the salesperson he said to bring it in today she goes to bring it and they don't have the clip to fix it. Yet AGAIN more miles added to the lease for NOTHING. I will NEVER buy or lease a vehicle from this place. I will be sure to spread the feedback I have to anyone I know looking to buy a car. We are still waiting for resolution on the mystery miles as well as the broken frame panel. I am utterly disgusted with your dealership and hope to never have to step foot in there again. Unfortunately we are locked into a 3 year lease and will have to return for service. I'll try to avoid those trips and save myself the aggrivation. Guaranteed you will not see a repeat customer out of us. More

Oxygen sensor and tires Tiffany navigated the warranty process for me and she rocks! Oxygen sensor and 2 tires paid for by my warranties. I opted in for the optional tire co Tiffany navigated the warranty process for me and she rocks! Oxygen sensor and 2 tires paid for by my warranties. I opted in for the optional tire coverage and boy am I glad! More

Amazing Dave Dave was very friendly and helpful right off the bat! He knew exactly what we were looking for in our new family car. He let us take our time and test Dave was very friendly and helpful right off the bat! He knew exactly what we were looking for in our new family car. He let us take our time and test drive our new car to make sure it was the right fit for us. Dave went over all the ins and outs of he car!! Iam very satisfied with the service we received and my new car!! More

No hassles on this Sonata purchase! We needed to get our son a new car. We searched safe used car and the Hyundai Sonata was high on the charts. Marc made our purchase a flawless one. He We needed to get our son a new car. We searched safe used car and the Hyundai Sonata was high on the charts. Marc made our purchase a flawless one. He knew the vehicle well, was not pushy, and was honest. 1st Hyundai detailed my son's 2015 Sonata to look brand new!!! We will surely consider the Hyundai brand in our next vehicle purchases. Thanks More

Maintenance (service department) Overall oil change and tire rotation was completed in approximately an hour or so (maybe 1.5 hours) I was satisfied with this. Asked for a shuttle ser Overall oil change and tire rotation was completed in approximately an hour or so (maybe 1.5 hours) I was satisfied with this. Asked for a shuttle service to the mall while I waited but not sure it was given with open arms as it appeared to be an inconvenience. I understand it was a busy day but if you offer a service, please ensure you have the capacity to deliver the service and do it with a smile on your face. i felt like such a burden to your department and immediately regretted asking for it. Rates below are specifically for services completed on Saturday 4/28. Secretary, Christie was friendly, smiled and very sweet. Provided me with a free coupon for a car wash so it was def a win at the end. I would say the overall ambiance of the department didn’t make me feel like a valid customer for the most part. I will say that the shuttle service was provided and I do appreciate it as it made the wait time seem quicker. just providing honest experience as I do believe there is always room for improvements. Anyway, thanks Hyundai. Love my car :) More

Very good experience. Very good overall experience, Obi was patient and showed us multiple cars. We will definitely buy again in the future. Paid cash, so we cannot say any Very good overall experience, Obi was patient and showed us multiple cars. We will definitely buy again in the future. Paid cash, so we cannot say anything about the financing options. More

Mark Berman very helpful and patient Mark was patient while negotiating deal and showing cars available. He made sure I was satisfied and happy with both the negotiated deal and with the Mark was patient while negotiating deal and showing cars available. He made sure I was satisfied and happy with both the negotiated deal and with the car. More

Ishmael was great. There was never any pressure. Great expe We had a great experience. This was my second vehicle that I bought from First Hyundai. Ishmael was very helpful and we didn't feel pressured into buy We had a great experience. This was my second vehicle that I bought from First Hyundai. Ishmael was very helpful and we didn't feel pressured into buying anything More

Great Experience! Dave was very engaging and helped me exceptionally well throughout the car buying process. He has a great enthusiasm and vast knowledge of his invento Dave was very engaging and helped me exceptionally well throughout the car buying process. He has a great enthusiasm and vast knowledge of his inventory. My car buying experience with Dave and the people at First Hyundai was awesome and I highly recommend visiting them if you're in the market for vehicle. Thank you for the new ride Dave!! More

Good service, nice location Jamil was friendly and professional to work with. Took the time to test drive the vehicle with me. My experience with this team was positive. Jamil was friendly and professional to work with. Took the time to test drive the vehicle with me. My experience with this team was positive. More