Fitzgerald Buick GMC Rockville

Sales staff was very kind and respectful. They followed up with us in a courteously manner without being pushy and deceiving. Really great customer service and support. They followed up with us in a courteously manner without being pushy and deceiving. Really great customer service and support. More

Jason Watts provided excellent customer service. The sales and service departments worked with me to make sure I was satisfied with the vehicle. The sales and service departments worked with me to make sure I was satisfied with the vehicle. More

To my shock, the warranty company declined to cover the frozen Infotainment Display screen on my 2018 GMC Sierra -- after approving it originally -- because, I was told by Service Tech Brian Wilson and his frozen Infotainment Display screen on my 2018 GMC Sierra -- after approving it originally -- because, I was told by Service Tech Brian Wilson and his Manager Tim G., there was a suction cup on the front of the screen. I asked why the tech didn't explain that I bought the accessory bracket to hold my phone in place after the screen failed so that I could see the GPS map for the rest of my cross-country trip. I asked "Why didn't you take the bracket off, Brian, before you sent in a picture of the screen?" Mr. Wilson's answer was, "How DO I KNOW when you bought it? You need to talk to your warranty company." Right? Why would I buy a dashboard bracket if the screen was working? And what difference WHEN I bought it? The screen was broken, as today's tech confirmed at Fitzgerald, as well as Earnhardt GMC's in Mesa, Arizona when I first turned in for repairs during a cross country trip. Meanwhile, the warranty company had approved the replacement when Earnhardt submitted it six weeks earlier. Unfortunately, "supply chain issues" meant I had to leave before the new screen arrived. Now it's been rejected so I'm going to have to start all over again at another service center. Not only did Fitzgerald NOT fix the screen, but they broke the warranty claim in the process. I asked for the manager and got connected with "Tim", who basically defended the techs. (Yes, I admit that I called them all morons. And now I'm sorry, but that kind of customer service doesn't even rise to that level.) I'm done with Fitzgerald and this is going to be the first of many, many times that I will tell my neighbors the story about the day the Gang of Morons in the Service Department at Fitzgerald GMC lost my business. More

They are totally professional and courteous. They are always willing to offer suggestions/advice on how to best take of your auto. They are highly valued. They are always willing to offer suggestions/advice on how to best take of your auto. They are highly valued. More

My service manager took care of my problem rapidly even though he had to send out to another dealership for a part. though he had to send out to another dealership for a part. More

The reason for only 2 stars is that I had to bring my car in for servicing in less than a week. There were 2 active recalls on my car. The salesperson assured me there were no recalls. Had he or the deale in for servicing in less than a week. There were 2 active recalls on my car. The salesperson assured me there were no recalls. Had he or the dealership had done it’s due diligence they would have discovered that and remedied the situation. More

This is the worst experience I’ve have in my life. I’ve been in car business for over 20 years and I told their salesman ( Eli) that I was in same business that he was. 1st got my name spelled wrong whi been in car business for over 20 years and I told their salesman ( Eli) that I was in same business that he was. 1st got my name spelled wrong which mean I didn’t care, 2nd He wrote down wrong email address, 3rd sends me a credit application with wrong vehicle link with it 4th NEVER CALL ME BACK, I called him then he said oh I am sorry for wrong vehicle because he got too many customers, 5th I called back next day talking to sales manager Bob King, he was nice talked to me and sent me a quote with $1000 more than the original quotes, call back then he said the vehicle is sold last Saturday... Really guys..... DO NOT WANT OR DEAL WITH THIS DEALER EVER AGAIN. LIKE ALL OF YOU KNOWN ME,PASSING THIS MESSAGE OUT. More

We purchased a few vehicles from Fitzgerald and use your service center. We love working with you. It is always a pleasure. Everything is done timely and professionally. The Krauses service center. We love working with you. It is always a pleasure. Everything is done timely and professionally. The Krauses More