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Five Star Chevrolet

Carrollton, TX

Overview
Employees
Reviews
Vehicles
4.9
1,474 Reviews
At Sam Pack's Five Star Chevrolet in Carrollton, Texas, buying a Chevy isn’t just a transaction—it’s an adventure! Picture this: a showroom buzzing with excitement, friendly faces ready to help you find *the* perfect ride, and deals so good they’ll make you do a happy dance. Whether you're a truck enthusiast or a sleek sedan seeker, the inventory here is top-notch. Plus, the team knows how to make the process smooth, stress-free, and yes—fun! It’s more than just buying a car; it’s about kicking back, enjoying the experience, and driving off with a big Texas-sized grin.
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1735 SOUTH I-35E

Carrollton, TX

75006

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Showing 1,474 reviews

September 09, 2021

Listened to what I wanted & reassured me that he would not be high pressure. Remembered selling my daughter a car a couple of years ago. Friendly & very helpful. Made the process painless More

by Etak1768
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dexter Kellough
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Sep 10, 2021 -

Five Star Chevrolet responded

Etak1768, It is great to have you and your daughter as valuable members of our Five Star Chevrolet family. Dexter is very customer-centered and he and I both welcome you to stop by or give us a call at 972-389-6700 any time you need our advice. We are here for you when you have automotive needs. Thank you, Ron Daly, Customer Relations Manager

September 09, 2021

Kind honest Team that takes care of their customers with excellence. Thank you Leo your awesome. My mom loves the car! I appreciate you checking on us the next day. Sam Pack aimed to please. This is the 3rd More

by Lechra
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nice guy in finance, can’t remember his name, Leo Sangiovanni
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Sep 10, 2021 -

Five Star Chevrolet responded

Hello Lechra, Leo and all of us at Five Star Chevrolet are grateful to call you our customer. Thank you for all three purchases at our dealership and we look forward to helping your family again. Call us any time at 972-389-6700. Safe travels, Ron Daly, Customer Relations Manager

September 09, 2021

They went above and beyond in my book. I brought my vehicle in for the first oil change, tire rotation and 27 point inspection. Not only did they do all of that but they vacuumed and washed my car as w More

by jgann123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manuel Agosto
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Sep 10, 2021 -

Five Star Chevrolet responded

Hello jgann123, Providing you with an awesome customer experience should continue to be expected at Five Star Chevrolet. Thank you for taking the time to share your feedback and please reach us again at 972-389-6700. We want to keep your vehicle properly cared for. Best Regards, Chris Selbach, Service Director

September 09, 2021

Contacted Five Star Chevrolet after finding a 2021 Silverado on line. Contacted dealership. I was sent a short video showing walk around and highlighted features. Basically decided to purchase. Went i More

by Arnoldo1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Cassels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Harrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Daly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 10, 2021 -

Five Star Chevrolet responded

Arnoldo1, It is great to hear you found your shopping process efficient and convenient at Five Star Chevrolet. Customer care is important and we look forward to helping you enjoy your new Silverado. Reach our sales team at 972-389-6700 to review the technology on your truck at any time. Thank you for your feedback and business, Ron Daly, Customer Relations Manager

September 08, 2021

They were beyond helpful and awesome, very willing to satisfy a customer, Leo Sangiovanni was very helpful, nice and I can’t stop saying good think about this dealership! Everyone who we had to talk (sal More

by jvalverdesalas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Daly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Geovanni (financial department), Leo Sangiovanni
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Sep 10, 2021 -

Five Star Chevrolet responded

Jvalverdesales, We will continue to work in your best interest to keep you a satisfied customer. Enjoy your new vehicle and please let Leo or me know if you want to review its features or care schedule at 972-389-6700. We are here for you at Five Star Chevrolet! Thank you, Ron, Daly, Customer Relations Manager

September 07, 2021

It was awesome even got a lift ride to and from the dealership That's right there is a capital A thank you guys keep up the good work More

by BIG 🐕
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosa Lerma
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 08, 2021 -

Five Star Chevrolet responded

Thank you for the feedback and high rating of your Five Star Chevrolet service visit. We want to make keeping your vehicle maintenance convenient. Let us know when we will see you again at 972-389-6700. Safe travels, Chris Selbach, Service Director

September 03, 2021

Friendly staff, nice clean environment. Car looks great, detailed while we finished paperwork. In and out the door within two hours. Easy process and no hiccups at all once the car was delivered to the lot. More

by tammybpennington
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franko Santana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2021 -

Five Star Chevrolet responded

Tammy, Thanks for taking the time to rate your Five Star Chevrolet experience. Efficiency and transparency are always the goals. Franko and I welcome your questions at 972-389-6700. We want to help you fully enjoy your purchase. Take Care, Ron Daly, Customer Relations Manager

September 01, 2021

My wife made an appointment to look at a new Tahoe, advertised below MSRP. When she arrived, they quoted her $6K above invoice stating it was due to lack of inventory. Had they been up front about it More

by jayfeinst
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lloyd Facen
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 02, 2021 -

Five Star Chevrolet responded

Hello Jay and Stacy, It is important that I address your feedback because I would like to have the chance to share additional information surrounding your shopping request. Prior to receiving the email asking our consultant to discontinue calling you, our management team had made numerous attempts to contact you with the hopes to help you understand the vehicle listed on our website has yet to arrive at the dealership. Due to manufacturing backlog and the high demands in the automotive market, we are doing our very best to accommodate car shoppers as efficiently as possible. In regards to the value of your current vehicle, I can assure you we use the same tools as other dealerships in determining trade-in allowances. That being said, if you have found an individual buyer for your vehicle at your expected price, we would be happy to continue the negotiations on the Tahoe of interest. Inventory moves extremely fast once it hits our lot. I would welcome the opportunity to secure the SUV for you and your family. Please feel free to contact me at abrown@sampack.com or 972-389-6700. Sincerely, Alan Brown, General Manager

Sep 02, 2021 -

jayfeinst responded

If by your “management team making numerous attempts” you mean your salesperson asking my wife to remove the review then, yes, you did. You lied about the price, didn’t even offer to show my wife the car and generally treated her like an idiot. Further, your shortage of inventory applies to pre owned as well. What would you have listed our 2019 Tahoe Premier in excellent shape with 19,000 miles for, you offered $43k on the trade. Care to comment publicly on your price gouging on both sides? Why would I want to sell my car to someone upstanding and continue negotiating with you on a new car? I’m not a masochist.

August 28, 2021

Clean place really nice.I made an appointment at 1:00 Clean place really nice. I made an appointment at 1:00 pm. I arrived 45 minutes early , however I waited 1:30 minutes for the oil change.;) More

by bio.fuentes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not listed his name
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Aug 28, 2021 -

Five Star Chevrolet responded

Hello bio.fuentes, Thank you for your candid feedback and review. We appreciate the opportunity to help with your maintenance needs and thanks again for your patience during your visit. When we see you again, please ask for me and I will do my best to expedite your appointment. Sincerely, Chris Selbach, Service Director

August 23, 2021

Great service by Ryan and staff. They brought me back home and pick me up when my truck was done More

by Dianaarosas21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan
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Aug 23, 2021 -

Five Star Chevrolet responded

Dianaarosas21, We want to make caring for your truck as convenient as possible at Five Star Chevrolet. Reach Ryan or me at 972-389-6700 when you need additional service. We will do all we can to work efficiently and offer you accommodations that serve you best. Thank you, Chris Selbach, Service Director

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