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Five Star Chevrolet

Carrollton, TX

4.9
1,469 Reviews
At Sam Pack's Five Star Chevrolet in Carrollton, Texas, buying a Chevy isn’t just a transaction—it’s an adventure! Picture this: a showroom buzzing with excitement, friendly faces ready to help you find *the* perfect ride, and deals so good they’ll make you do a happy dance. Whether you're a truck enthusiast or a sleek sedan seeker, the inventory here is top-notch. Plus, the team knows how to make the process smooth, stress-free, and yes—fun! It’s more than just buying a car; it’s about kicking back, enjoying the experience, and driving off with a big Texas-sized grin.
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1735 SOUTH I-35E

Carrollton, TX

75006

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Showing 1,469 reviews

October 15, 2020

Yes we had easy process excellent customer service from Joe Harrell and he was very nice since the beginning, i left the dealership telling him i was going to think about it, he then gave me a follow up ca More

by Yeseniamk10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Cassels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Harrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose the maintenance guy was very nice. , Jerri-lynn Charlton
Oct 15, 2020 -

Five Star Chevrolet responded

Thank you for taking the time to rate your visit to Five Star Chevrolet. Customer care continues long after the sale, so please reach out to us at 972-389-6700 any time we can lend our automotive advice. We are here to help you enjoy your drive time in any way we can. Please stay safe and in touch. Best Regards, Michael Leatherwood, Customer Relations Manager

October 07, 2020

Loved my service. Ryan helped me tremendously with my truck up. Great service will definitely be going back again because of his service and communication. More

by Thomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Knowles
Oct 08, 2020 -

Five Star Chevrolet responded

Hello Thomas, Ryan and the service team at Five Star Chevrolet look forward to helping with your vehicle's care when you need it. Please stay in touch at 972-389-6700. We are always happy to share our automotive knowledge. Thank you, Joe Marchbanks, Service Director

October 06, 2020

World class experience, Lloyd was extremely transparent, professional, and helpful along the way. Sales and purchasing a vehicle can be stressful and Lloyd made the entire process a comfort. More

by TahoeFan#1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2020 -

Five Star Chevrolet responded

Thank you, TahoeFan#1, for choosing Five Star Chevrolet for your vehicle needs. Lloyd and I want to continue offering you a superior customer experience when you call with technical or questions at 972-389-6700. We look forward to making your purchase an enjoyable ride. Take Care, Michael Leatherwood, Customer Relations Manager

October 03, 2020

Very nice and respectable guy. Helped out any way that he could, working on my behalf. Also he was very knowledgeable and I could tell he has had a lot of experience in this line of work. More

by Kobyrezac123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2020 -

Five Star Chevrolet responded

Thank you, Kobyrezac123, for taking the time to endorse Lloyd and Five Star Chevrolet. Lloyd is a well-respected sales consultant and we are lucky to have him share his expertise with our customers. When you have questions about your purchase, please reach out to either of us at 972-389-6700. It will be great to serve you again at our dealership. Take Care, Michael Leatherwood, Customer Relations Manager

October 03, 2020

Sales staff was incredible. Yulian was kind, accommodating and very knowledgeable! This was the best car buying experience I’ve ever had. Alan and the leadership team have clearly made Sam P More

by CB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Cassels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yulian Equihua
Oct 05, 2020 -

Five Star Chevrolet responded

Congratulations, CB, on your new Chevrolet! Everyone at Five Star Chevrolet wants to make your driving experience exceptional. Do not hesitate to call us at 972-389-6700 any time you have questions about your vehicle. We are here to share our vehicle knowledge when you need it! Thank you for shopping with us, Michael Leatherwood, Customer Relations Manager

October 02, 2020

I was met by Lloyd in the parking lot of the dealership when I stopped in to begin a new vehicle search. I wasnt even sure exactly what I wanted. He was extremely knowledgable and assisted me with every qu More

by Scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Kuhn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Leatherwood, Jeff Mauldin, Tino Ramos
Oct 02, 2020 -

Five Star Chevrolet responded

Congratulations on your new Chevrolet, Scott! The team at Five Star Chevrolet want to make this your best driving experience ever. Please stay in touch with us at 972-389-6700. We are excited to help you enjoy the ride. Thank you very much, Michael Leatherwood, Customer Relations Manager

October 01, 2020

Pulled into Fivestar Chevrolet on or around the 5th of September,the first person I came in contact with was Lloyd,first let me say from the beginning it was all about what I wanted & needed,very attentiv More

by T McLain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Cassels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Leatherwood, Herb Lockhart
Oct 02, 2020 -

Five Star Chevrolet responded

Thank you for shopping at Five Star Chevrolet, T McLain! Our goal is to help customers drive away in the perfect vehicle, so it is great to hear Lloyd accomplished it for you. Your acknowledgment of his efforts is very much appreciated. Please let Lloyd or me know when we can be of further assistance at 972-389-6700. Safe travels, Michael Leatherwood, Customer Relations Manager

September 29, 2020

From the moment I walked into the dealership, I felt welcome and trusted the team there. Lloyd was transparent from the word go. And the dealership was beautiful! More

by P.quinlan82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Cassels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Harrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Leatherwood, Gabriela Vela, Herb Lockhart
Sep 29, 2020 -

Five Star Chevrolet responded

Welcome to Five Star Chevrolet and thank you for recognizing so many staff members. We want you to remain comfortable every time you visit our dealership. It will be great to hear from you at 972-389-6700 when we can be of service again. Please let us know if you would like to revisit your vehicle's features or care schedule. Let's make this your best driving experience together. Thank you so much for your business and rating, Michael Leatherwood, Customer Relations Manager

September 29, 2020

Lloyd was great from beginning to start. He knows what he is talking about. But what I enjoyed the most was his attention to my needs. Was not pushy but understanding. More

by Jose D.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2020 -

Five Star Chevrolet responded

Thank you, Jose, for shopping at Five Star Chevrolet. Your endorsement of Lloyd is appreciated. Lloyd and I want to hear from you at 972-389-6700 if you have additional questions about your purchase. It is our goal to build a customer-centric experience at each visit. Thanks again, Michael Leatherwood, Customer Relations Manager

September 29, 2020

LLOYD IS THE MAN! Unlike so many sales people, he actually listens to what you are saying and provides the right solution for your needs. Really appreciate him and the whole team for getting things More

by daniel.twito
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2020 -

Five Star Chevrolet responded

Daniel, Thank you for your endorsement of Lloyd and Five Star Chevrolet. Lloyd is a valued representative at the dealership and an ambassador of customer care. Please let either of us know if questions have arisen since leaving the dealership at 972-389-6700. We are happy to help you enjoy your ride. Best Regards, Michael Leatherwood, Customer Relations Manager

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