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Five Star Chevrolet - Service Center

Carrollton, TX

4.9
499 Reviews
Call Service Center (469) 251-7822

499 Reviews of Five Star Chevrolet - Service Center

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March 16, 2023

The people at the dealership or extremely nice, and they listen to your problem and take care of the problem for you More

by BOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2023 -

Five Star Chevrolet responded

BOB, Listening and communication are key to helping our Five Star Chevrolet customers. Thank you for sharing your feedback and we hope you count on us again. Call 972-389-6700 when you need our advice. Take Care, Chris Selbach, Service Director

Helpful
March 12, 2023

great service, good customer service. clean waiting room, excellent personal a lots cookies etc. highly recommended.. More

by jose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Withem
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2023 -

Five Star Chevrolet responded

Jose, We really appreciate knowing you found working with the Five Star Chevrolet service team efficient. Reach Brian and our techs when you have future care needs at 972-389-6700. Safe travels and we hope you call on us again. Thank you, Chris Selbach, Service Director

Helpful
March 07, 2023

Once again Jessie has exceeded my expectations with friendly, fast, and reliable service! I will keep driving from Fort Worth to you guys because of really good people like her! 😁 More

by scooginboo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessy Barrientos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2023 -

Five Star Chevrolet responded

Scooginboo, Your business and loyalty are greatly appreciated at Five Star Chevrolet. Thank you for taking the time to acknowledge Amanda, Jessy, and our service center. Between visits, we welcome the chance to offer advice at 972-389-6700. Call on us anytime! Best Regards, Chris Selbach, Service Director

Helpful
February 26, 2023

Rosa always handles my appointments. She is great. Service is always thorough and.professional, even if it seems to ALWAYS take over 2 hours! More

by LoboSteve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosa Lerma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessy Barrientos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2023 -

Five Star Chevrolet responded

Thank you, LoboSteve, for taking the time to rate your Five Star Chevrolet service visit. During your next appointment, I would like to assist Rosa and Jessy with an explanation of services and charges. Communication is a priority and we want to make certain you understand our processes and your vehicle care needs. We do appreciate the opportunity to work with you and we look forward to hearing from you again at 972-389-6700. Sincerely, Chris Selbach, Service Director

Helpful
February 21, 2023

Amanda was awesome to work with. Kept me informed throughout the repairs. Repairs were done correctly. More

by rpogue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Kuhn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 22, 2023 -

Five Star Chevrolet responded

Rpogue, Thank you for sharing your Five Star Chevrolet experience with Amanda and Ian. Customer communication and care are priorities. Let us know when you seek future service at 972-389-6700. We are here for you! Best Regards, Chris Selbach, Service Director

Helpful
February 20, 2023

I have a lot of confidence in Five Star Chevrolet service. It was a very timely visit and I feel confident that they perform their duties above and beyond the Call of Duty More

by Txkirtley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 21, 2023 -

Five Star Chevrolet responded

Txkirtley, We appreciate hearing from you with a 5-star rating! Thank you for recognizing Amanda and Five Star Chevrolet. We hope to always be your first call for maintenance and repair needs. Call on us again at 972-389-6700. Take Care, Chris Selbach, Service Director

Feb 22, 2023 -

Txkirtley responded

N/A

Feb 22, 2023 -

Txkirtley responded

I have already responded.

Helpful
February 19, 2023

After our service today we will be customers for life . Great customer service and communication More

by HeatherDHernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessy Barrientos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2023 -

Five Star Chevrolet responded

Heather, It is so great to receive your recommendation of Jessy and the Five Star Chevrolet service department. Customer satisfaction is important and we continue to be available for your questions at 972-389-6700. Thank you, Chris Selbach, Service Director

Helpful
February 19, 2023

Great customer service Jessy was awesome very friendly for being there early in the morning. More

by jersong182
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessy Barrientos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2023 -

Five Star Chevrolet responded

Thank you, jersong182, for taking the time to recognize Jessy and Five Star Chevrolet. We do our best to make servicing your vehicle convenient. Between visits, let us know if you have questions at 972-389-6700. We want you comfortable and knowledgeable in your vehicle. Take Care, Chris Selbach, Service Director

Helpful
February 18, 2023

The attention and the site is very nice, excellent service makes you feel comfortable, as for the advisor Manny I got a very excellent attention More

by Caryn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Galan
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Feb 19, 2023 -

Five Star Chevrolet responded

Caryn, Your complete satisfaction with our services at Five Star Chevrolet is the goal. Manny, Amanda, and our service team welcome your vehicle questions at 972-389-6700. We want to keep you informed and comfortable with your Chevy. Thank you, Chris Selbach, Service Director

Helpful
January 30, 2023

Need work done on my truck. This is the only dealership that has worked on my truck. Several call to dealership to set an appointment and no return call. Called Alan Brow the GM More

by BOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Withem
2.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Brown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cant remember
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Jan 31, 2023 -

Five Star Chevrolet responded

Hello Bob, You are a valued long-time customer at our dealership and we assure you we have been attempting to contact you. Although, Mr. Brown was out last week at meetings, several of our staff have left voice messages at the number we have on file. If you wouldn’t mind asking for James Cassels or Chris Selbach at 972-389-6700, we will gladly set your next appointment as soon as possible. Our sincere apologies for the delay in communications. We hope to hear from you soon. Sincerely, Chris Selbach, Service Director

Helpful
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