Five Star Ford Stone Mountain - Service Center

Very pleased with the service. They really worked with me on what could be done price wise. Cedric was very helpful, nice and courteous. Cedric was great to great. me on what could be done price wise. Cedric was very helpful, nice and courteous. Cedric was great to great. More

Worked diligently to pin point the problem with my car. Job well done. I would use this location again. Brandi answered the phone and returned calls. Job well done. I would use this location again. Brandi answered the phone and returned calls. More

The service was good. Everyone was nice a friendly. The only thing about this location is the prices are a bit steep. But the service was good. only thing about this location is the prices are a bit steep. But the service was good. More

Hunter gave us the best experience ever. He was very polite and made sure we was taking care in a timely manner. Will definitely visit here in the future. polite and made sure we was taking care in a timely manner. Will definitely visit here in the future. More

Brandi was very professional , helpful and very detail. Kept me informed the whole service visit. I would recommend everybody I work with to bring their vehicles. Kept me informed the whole service visit. I would recommend everybody I work with to bring their vehicles. More

This was my first time experience with Five Star Ford and the Customer Service was excellent. Cedric was my associate and he was kind and helpful. He gave me an time that my car would be ready and called me the Customer Service was excellent. Cedric was my associate and he was kind and helpful. He gave me an time that my car would be ready and called me for pickup. If there is any problem with my car I will definitely bring it to Five Star Ford in Snellville and will recommend them to others. Thank you very much. GWENDOLYN PASCHALL More

Five Star Ford dealership service department was poor on price disclosure and gave me a verbal fee and charged me over $ 100 more for diagnostic with no repairs. I done the survey that I was hassled to do. price disclosure and gave me a verbal fee and charged me over $ 100 more for diagnostic with no repairs. I done the survey that I was hassled to do. Not wanting to shame the dealership of my experience. I was first person in line for service at 7:30 AM was told there were no appointments that day but my car was very last to get service. I was offered the money I was over charged and I was relieved. They offered to send the check through mail I told the service department I would send someone in my place to retrieve the check and it was ok by them. Fast forward because I gave a bad review and it was sent to main Ford now the check is voided. WOW! More

Came and was immediately greeted by a very friendly and sweet Brandi Statham! She had me set up and taken care of within minutes. My oil change was done correctly and very quickly i was extremely happy i w sweet Brandi Statham! She had me set up and taken care of within minutes. My oil change was done correctly and very quickly i was extremely happy i will always use this dealer for my services!!!!!! More

Great customer service even while being busy. It was really good to get my car service for the first time and them to take care of it so fast. really good to get my car service for the first time and them to take care of it so fast. More

Karla was very professional and assisted me with my service for the day. She went above her normal duty in helping me and ensuring I had a great customer experience. service for the day. She went above her normal duty in helping me and ensuring I had a great customer experience. More