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Five Star Ford
North Richland Hills, TX
8,627 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one.
Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 8,627 reviews
June 24, 2025
Alfred was very knowledgeable and helpful. Overall it was a great experience. Our Finance manger Chris was awesome too, got us a lower finance rate. This is our second vehicle from 5 Star in Overall it was a great experience. Our Finance manger Chris was awesome too, got us a lower finance rate. This is our second vehicle from 5 Star in NRH. We drive from Houston to get a better deal and love the experience at the dealership. More
by Aviontechnologies01
June 23, 2025
This is the third car from 5 Star Ford. This also the third car from Alfred. The dealer brings me in but the service keeps me coming back This also the third car from Alfred. The dealer brings me in but the service keeps me coming back More
by fpbellan
Employees Worked With
June 23, 2025
It was a good experience. Not too painful. I started with Bobby, but he soon dumped me to Lewis. I’m not sure why. But Lewis was very easy to deal with Not too painful. I started with Bobby, but he soon dumped me to Lewis. I’m not sure why. But Lewis was very easy to deal with More
by pizza_acetic_2a
June 22, 2025
I love the way they took time out to explain everything to me and Alfred was such a good salesman I have bought 2 cars from five star Ford and I will by my next one there to me and Alfred was such a good salesman I have bought 2 cars from five star Ford and I will by my next one there More
by Karenturner292
June 22, 2025
Competitive looks good very professional quick clean establishment friendly good prices very helpful goof service establishment friendly good prices very helpful goof service More
by Rene Reyes
Employees Worked With
June 21, 2025
Alfred and everyone were extremely nice, courteous and helpful throughout the entire process. I will definitely recommend them helpful throughout the entire process. I will definitely recommend them More
by pparker5616
June 19, 2025
Alfred was friend and very helpful. The process was quick and no surprises. Great experience The process was quick and no surprises. Great experience More
by jadrian512
Employees Worked With
June 15, 2025
Alfred El-Darazi is my go-to guy and always makes the deals good, fast and simple. I am a frequent repeat customer and I appreciate getting the VIP treatment whenever I come in for anything. I will conti deals good, fast and simple. I am a frequent repeat customer and I appreciate getting the VIP treatment whenever I come in for anything. I will continue to come here to buy my Ford vehicles from Alfred and recommend them to everyone. David in finance was great as well, he actually saved me money and got me out the door for less than originally quoted. These guys are the best! More
by hubskadub
June 13, 2025
I found my dream car. They have an excellent people and service. Thank you Alfred They have an excellent people and service. Thank you Alfred More
by Susmitakc452
Employees Worked With
June 12, 2025
Great experience—friendly staff, smooth process, fair pricing. Highly recommend this dealership for anyone buying a truck. pricing. Highly recommend this dealership for anyone buying a truck. More
by Brent W
