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Five Star Ford
North Richland Hills, TX
8,585 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one.
Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 8,585 reviews
January 21, 2025
Great experience with our salesman and the dealership as a whole. Technology training was Big Plus. Thank you! a whole. Technology training was Big Plus. Thank you! More
by adbentley08
January 21, 2025
Thank you for all the help I greatly appreciate it! I am super excited about my car! I am super excited about my car! More
by G
Employees Worked With
January 21, 2025
Thank you so much for helping me with my bronco! I am super excited about it! I am super excited about it! More
by G
Employees Worked With
January 15, 2025
Best experience I have had in buying a car. Lewis was my salesman and he took his time with me and no pressure at all. Lewis was my salesman and he took his time with me and no pressure at all. More
by fdejesu
Employees Worked With
January 14, 2025
Five Star Ford was a great dealership! They were helpful and courteous, and there was no pressure during the buying process. They were upfront about their pricing and gave me a great price They were helpful and courteous, and there was no pressure during the buying process. They were upfront about their pricing and gave me a great price on my trade! Alfred was great to work with and I would definitely go back to this dealership if I needed to buy another car! More
by Schaupp
January 13, 2025
The dealership is a very large one with lots of variety. Everyone there was very nice and welcoming compared to others i’ve been to. Alfred was absolutely amazing with the sales process. he wasn’t trying to Everyone there was very nice and welcoming compared to others i’ve been to. Alfred was absolutely amazing with the sales process. he wasn’t trying to cheat us out of anything and proceeded with the sale with integrity. was very transparent with pricing and didn’t add on any unnecessary fees. an absolutely amazing salesman, he even gave us free phone charges with in my opinion shows he really loves what he does. david in finance was a really great guy too. super funny and didn’t make the process stressful. More
by martinashton
January 11, 2025
Five Star Ford was helpful, courteous, and accommodating. Gary Crosby did a great job with assisting our family with the purchasing process of our beautiful 2019 Cadillac Escalade. Thank you!. Gary Crosby did a great job with assisting our family with the purchasing process of our beautiful 2019 Cadillac Escalade. Thank you!. More
by Pamela Gonzales
January 08, 2025
Alfred was very easy to work with and he was very honest about the car he was selling us. about the car he was selling us. More
by Akchaudhry
Employees Worked With
January 07, 2025
Honest and straight forward with their sales dealership in the Dallas Fort Worth area. Lewis bass and Justin kept things simple and quick. in the Dallas Fort Worth area. Lewis bass and Justin kept things simple and quick. More
by Srikar Nimmagadda
January 05, 2025
Really enjoyed and appreciate my help buying our car and working with William May. He was very pleasant and knowledgeable to work with and we would be happy to work with him again in the future. working with William May. He was very pleasant and knowledgeable to work with and we would be happy to work with him again in the future. More
by pcooper139
Employees Worked With
