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Five Star Ford of Dallas
Dallas, TX
1,504 Reviews
Five Star Ford Dallas serving Dallas, Plano, Fort Worth, Carrollton, Frisco, Richardson, and Irving is proud to be an automotive leader in our community. Since opening our doors, Five Star Ford Dallas has maintained a solid commitment to you, our customers, offering the widest selection of Ford vehicles and ease of purchase.
Five Star Ford Dallas' professionally managed Parts and Service Departments are open extended hours to accommodate our customers' busy schedules; and we offer competitive pricing for your automotive maintenance needs. Please feel free to contact us at {Plano Phone} if you have any questions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,504 reviews
March 13, 2026
This dealership has great customer service. Landon has now sold me 2 cars in less than 8 months and I couldn’t be happier. They offer a 36 month warranty that is worth it. Landon has now sold me 2 cars in less than 8 months and I couldn’t be happier. They offer a 36 month warranty that is worth it. More
by Tyler Thomas
Employees Worked With
March 08, 2026
I had an outstanding experience working with Raed Ashkar at Five Star Ford of Dallas. I sent an email the night before, and Raed reached out first thing the next morning. I told him exactly what I was looki at Five Star Ford of Dallas. I sent an email the night before, and Raed reached out first thing the next morning. I told him exactly what I was looking for, and when we arrived at the dealership he already had the truck parked out front and ready to go. The entire process was smooth, efficient, and completely stress-free. Raed was extremely professional, straightforward, and very easy to work with. There was no pressure and no wasted time — just great service and clear communication from start to finish. If you’re looking for someone who respects your time and delivers exactly what you ask for, I highly recommend asking for Raed Ashkar at Five Star Ford. More
by matthewsegault
March 07, 2026
No pressure sales staff made the process simple. Jose even crammed himself in the back of an extended cab. Best dealership experience I have ever had. Jose even crammed himself in the back of an extended cab. Best dealership experience I have ever had. More
by LoboBuyer
March 07, 2026
Jillian is always attentive and able to get any questions we have answered! She has always gone above and beyond any other sales rep we have had at other dealerships. Would recommend working with Killian to we have answered! She has always gone above and beyond any other sales rep we have had at other dealerships. Would recommend working with Killian to anyone! More
by Jordan
Employees Worked With
March 06, 2026
My experience with Five Star Ford has been extremely disappointing and, frankly, unacceptable for a dealership that represents a major automotive brand lately. I purchased a very expensive truck back disappointing and, frankly, unacceptable for a dealership that represents a major automotive brand lately. I purchased a very expensive truck back 2019/2020 have made a conscious decision to get all my service and maintenance at a place I value my vehicle and expect factory-trained technicians to perform the work properly. Unfortunately, that expectation has not been met. During my 120,000-mile service appointment, I was billed for having brakes and rotors replaced. However, come to find out when I returned for my 156,000-mile service, I was informed that the front brakes and rotors had not actually been replaced at the 120k service as I had previously been charged for. Record shows they supposedly replace the back brakes and rotors. When I raised the issue as to why did they replace the rear brakes & rotor instead of the front (since front wears down faster), they could not answer it that. The dealership then offer to replace my front brakes and rotors complementary if I go ahead pay for the rear brakes & rotors again which I did. So here we are now roughly 20,000 miles later the brakes and rotors are shaking every time I brake—an issue that strongly suggests the installation was not performed correctly. When I brought this to their attention at this current service of 176k , I was told that the front brakes and rotors are out of warranty at only 20k miles driven since replacement occurred at 156k. To make matters worse, they want to charge me again for the replacement. I further proceeded to ask the service manager a question, why was I able to get 156k miles on the original front brakes and rotors but can’t get it to last 20k miles on the replacement installation your Five Star perform & and he couldn’t answer that but only that I would be charge again if I want i want to move forward. What makes this experience particularly frustrating is that I have been a loyal customer going on 6 years and I only take my truck to this dealership and have trusted them with every service appointment. The level of professionalism, accountability, and customer care I have encountered here has been nothing short of horrific. For a dealership that claims to provide premium service, the reality has been the complete opposite. Based on my repeated experiences, I would not recommend Five Star Ford service department to anyone looking for honest service or a dealership that stands behind the work it performs. Minh More
by Minowtx
Employees Worked With
March 06, 2026
Want 5-Star treatment? Go see Darian Rivera at Five Star Ford Dallas! Darian is very professional, friendly, knowledgeable, and down to earth. He is very attentive to what Go see Darian Rivera at Five Star Ford Dallas! Darian is very professional, friendly, knowledgeable, and down to earth. He is very attentive to what you are looking for without even writing anything down, just remembers what you said. We told him everything we were looking for and he sat out to find exactly what we wanted. He found something that was very close but a different color on another lot, however, someone else bought it before we could get it. Darian didn't give up! He searched and found us what we were looking for with all our extras and in the color we wanted. The truck is perfect! He stayed in touch with us the entire time. He answered all our questions and addressed all our concerns. Darian is truly a five-star salesman and everyone should go see him now! Thank you Darian for taking such great care of us! We truly appreciate everything! More
by delisapage
March 03, 2026
Thanks to Joe and the 5 Star team for helping me buy my daughter her 1st car! Love this place and their employees!!! daughter her 1st car! Love this place and their employees!!! More
by markg5142
Employees Worked With
March 02, 2026
I had a great experience buying my Jeep Cherokee L. Michael Neustifter was very professional and helpful throughout the entire process. He answered all my questions and made everything simple and stres Michael Neustifter was very professional and helpful throughout the entire process. He answered all my questions and made everything simple and stress-free. I’m very happy with my purchase and truly appreciate the excellent service. Highly recommend! More
by Ricardo
Employees Worked With
