Five Star Ford of Dallas
Dallas, TX
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Proud owner of a brand new Ford F150 and I could not possibly be any happier with how the process went and how I was treated as a customer! Great team all around and the best car buying experience I hav possibly be any happier with how the process went and how I was treated as a customer! Great team all around and the best car buying experience I have ever had! More
Donny goes out of his way to complete the deal in a timely manner, he is very thorough and accurate. Vehicle was ready when we arrived and signing the paperwork was quick timely manner, he is very thorough and accurate. Vehicle was ready when we arrived and signing the paperwork was quick More
DO NOT BUY FROM HERE. I have never encountered such incompetence within a company as a whole. The Service and the Finance Departments are the worst and after contacting th I have never encountered such incompetence within a company as a whole. The Service and the Finance Departments are the worst and after contacting the department's leadership I understand why. They do not return calls, they do not do what they say they are going to do. Please, save yourself any wasted time and frustrations as this is what this dealership will cause you, utter anger, wasted time, and no resolution. Total Incompetence. More
I know how intimidating it might be when purchasing a vehicle, but Adrian was amazing. He's been so much help to not only myself but other family members that have also trusted him with any vehicle purch vehicle, but Adrian was amazing. He's been so much help to not only myself but other family members that have also trusted him with any vehicle purchase. Next time you go, ask for Adrian! I promise you, you won't regret it. Awesome customer service!!!! thank you Adrian! More
Service department has gone steadily downhill. First experiences there when the new location opened were very good. Then some personnel changes contributed to problems in my opinion. Took my truck First experiences there when the new location opened were very good. Then some personnel changes contributed to problems in my opinion. Took my truck in with a coupon containing no small print restrictions for routine maintenance. Repairs completed and price is higher due to cost of larger air filter. No notification or conversation, just a higher bill. Not a great price but still acceptable so I just went with it. Go back for a subsequent visit with a coupon for routine brake service. This time I know to ask if there may be any surprises on price. My service advisor goes to his manager who says yes that price will be honored if the work is on the front axle which is what I needed. Service advisor is actually honest and ethical and says brakes have some life left in them and will be good until my next return visit later. I go back with an appointment as I always do. Even with an appointment, a 2 hour wait (or more) is expected for just an oil change. I reported in comments on appointment on-line what I want to be inspected and that I have been notified by a manager that this price would be honored on my still valid coupon. Manager Steve VerHagen leaves me a message two days before my appointment stating that the price for the brake job will not be honored due to truck parts prices I assume. I return his call and leave a message reporting that his message was contradictory to what a different manager had told me recently. I asked what the price would be since he disagreed. Never heard back and cancelled my visit just before my appointment time. At least he didn't wait until I showed up or after the repairs were completed. This is only once out of many times that a call was never returned from different people in the service department. I have also called the main number twice to request a specific employee and was told they show nobody by that name. When I arrive for my appointment the person is there and I told them I was told they could not be found on the employee list. I started going to Sam Pack dealerships back in 2006 for a purchase in Carrollton. Salesman was great, service was great and general manager appeared to have a very good operation. I recently checked and all three of those great employees are still there after all these years. I intend to start going back there in spite of location issues due to this consistency in personnel and great reviews. Most disappointing with Sam Pack Dallas is how good they were when the new location opened and how bad they have become with mass confusion and the left hand not knowing what the right is doing. And also complete lack of communication as a normal course of action now. I know one customer is not important but I assume it is much more than me due to overall process and history. More
Allen was by far the best sales person I have dealt with !! This have been a seamless experience I have bought over 20 vehicles and this has the most easiest process i have been apart !! Brett was a great s !! This have been a seamless experience I have bought over 20 vehicles and this has the most easiest process i have been apart !! Brett was a great source of information also!!! On top of that its a beautiful !! More
Allen is a great person to buy a truck from. Everything was via phone and email and very easy to buy. Also gave me a great deal. Will buy my next Ford from Allen. Everything was via phone and email and very easy to buy. Also gave me a great deal. Will buy my next Ford from Allen. More
Raed was helpful and efficient! We were working in a unique situation on quite a rush trying to get out the door with a new vehicle! He was understanding and helpful! They were able We were working in a unique situation on quite a rush trying to get out the door with a new vehicle! He was understanding and helpful! They were able to get a great deal going with our trade and the preowned vehicle we bought! If we had more time we would have asked for a detail to get a few stains/messes out of the new car but other than that it was a great experience! More
Allen was patient and very helpful . We would certainly work with him again. Give him a call!! We would certainly work with him again. Give him a call!! More