Five Star Ford - Service Center

Satisfied Customer Car was being serviced for a road trip to Pennsylvania. Michael Fitch made sure car was ready when promised. Michael Fitch and staff are awesome. Car was being serviced for a road trip to Pennsylvania. Michael Fitch made sure car was ready when promised. Michael Fitch and staff are awesome. More

Asset to Five Star Ford My F-150 was in for service recently and Abby Peal made it much easier for me. I asked about some previous recommendations and she researched them and My F-150 was in for service recently and Abby Peal made it much easier for me. I asked about some previous recommendations and she researched them and advised me. She was friendly and knowledgeable and I left feeling like I had been heard. I hope she is there for a long time. More

SYNC Help Sean and JImmie are the two BEST patient and most helpful people at that dealership. I worked right next door and saw and asked Sean if there was anyw Sean and JImmie are the two BEST patient and most helpful people at that dealership. I worked right next door and saw and asked Sean if there was anyway i could come in to help me with my Sync for me car. (I bought my car at their sister store in Lewisville) They were so kind and told me everything and more to help with troubleshooting and cool awesome things i didn't even know about Sync. I will go out of my way to come to this dealership for service and to buy my next car! THANK YOU AGAIN FELLAS!!! :D More

Start to finish - fantastic Abby was my service adviser and she was wonderful. Incredibly nice, attentive, and bubbling personality. I had something that needed extra attention Abby was my service adviser and she was wonderful. Incredibly nice, attentive, and bubbling personality. I had something that needed extra attention and I didn't feel pushed into getting it fixed today. I can't stand it when a dealership is pushy about that stuff if it's not an emergency fix. I will be visiting again. More

Great Service, Incredible Staff Five Star Ford always surprises (and pleases) me with their excellent service department. It happened again today. They quickly got my EDGE in for ser Five Star Ford always surprises (and pleases) me with their excellent service department. It happened again today. They quickly got my EDGE in for service, quickly did what was needed, insured that everything that was promised was delivered, and showed professional, personal interest by the service rep. I've never had a bad experience with Five Star Ford in North Richland Hills. From their "The Works" oil-change service to their repair, for me, this is the place to go. More

Very Courteous Crew I was very pleased with this visit from drop off to pick up. I was even shuttled back to work and picked up in a timely manner by a friendly shuttle d I was very pleased with this visit from drop off to pick up. I was even shuttled back to work and picked up in a timely manner by a friendly shuttle driver. More

Joshua Saved my Hide I brought my 2007 Ford Mustang GT in to have its slipping transmission replaced for a are manufactured unit. Joshua was polite and and was able to get I brought my 2007 Ford Mustang GT in to have its slipping transmission replaced for a are manufactured unit. Joshua was polite and and was able to get expedited shipping on the transmission as it was originally going to take about two weeks to have it delivered. All in all, my car was in for about.l a week and a half give or take. The difference on the repair was night and day. More

Great Service! I had paid for a wheel/tire warranty, at the time of purchase, two years ago. One wheel/tire was damaged due to a road hazard, and Sean Billhymer in S I had paid for a wheel/tire warranty, at the time of purchase, two years ago. One wheel/tire was damaged due to a road hazard, and Sean Billhymer in Service quickly took my vehicle in, set me up in a loaner, and had my car back to me in about 48 hours. Sean has consistently provided prompt, professional and friendly assistance, and is a great representative of this dealership! I will definitely make future vehicle purchases at this dealership, even though it is (not) close to my residence! More

Always happy to service Whenever I take my Fiesta in for work, the Five Star Ford team is always willing and able to help with my needs. They are efficient, truthful, and chi Whenever I take my Fiesta in for work, the Five Star Ford team is always willing and able to help with my needs. They are efficient, truthful, and chipper. I highly recommend. More

Dispels Perception Dealership's Can't Be Trusted Had the opportunity to have my 2011 Expedition serviced at Sam Pack's Five Star Ford Dealership in North Richland Hills on March 1st 2016. I've grown Had the opportunity to have my 2011 Expedition serviced at Sam Pack's Five Star Ford Dealership in North Richland Hills on March 1st 2016. I've grown up with the perception not to fully trust sales or service staff as their just looking for ways to sell or repair something not really needed. On this visit my service consultant Michael Fitch was successful in dispelling my perceptions. I never felt pressured, educated on areas of focus and guided me through the process. With confidence, I will continue to utilize Sam Pack's Five Star Ford Dealership to service my vehicle. More