Five Star Ford - Service Center

Service work I have visited several times and always felt I was treated fair on the service, price and knowledge of the repairs being performed . I would recommen I have visited several times and always felt I was treated fair on the service, price and knowledge of the repairs being performed . I would recommend their service dept. More

Great experience with all employees. Our experience of Five Star Ford was great because of their knowledgeable and courteous employees. Our C-Max was in a wreck and Lee took good care of Our experience of Five Star Ford was great because of their knowledgeable and courteous employees. Our C-Max was in a wreck and Lee took good care of us through the whole process. Abby Peal took good care of us for pick-up of our car. Thank you team. More

Good service, I highly recommend them. My ford Focus 2014 had a minor transmission problem. I took it to Sam Pack's Five Star at North Richland Hills. Ezra McDaniel at service section a is My ford Focus 2014 had a minor transmission problem. I took it to Sam Pack's Five Star at North Richland Hills. Ezra McDaniel at service section a is very kind man. He keep me updated on status of my car and within 3 days they fixed my car. I was very satisfied with their service and highly recommend them to everybody! More

A fantastic experience! I had a service issue with my car and when I arrived Mr. Fitch was very quick and friendly with me. He explained the cost of service and timeframe. My I had a service issue with my car and when I arrived Mr. Fitch was very quick and friendly with me. He explained the cost of service and timeframe. My car was repaired within a days time and at the price he stated. I am completely satisfied with my experience and if (but I hope not) I have to have my car serviced again I will make sure to ask for Mr. Fitch again! Thanks for your help Michael. More

Five Star Service We welcome the opportunity to have our cars serviced at Five Star Ford. From the warm greeting we receive on the driveway from the service attendant We welcome the opportunity to have our cars serviced at Five Star Ford. From the warm greeting we receive on the driveway from the service attendant John Bradley to the service writer teams, we feel well taken care of. Our service writers are Josh Lowery and Odie Terry. They are always honest, dependable and reliable. We count on them to have our cars serviced in a timely manner and an efficient way. They keep in contact thru the whole service process and address any concerns we might have with the repair. I can't think of any place else we would take our cars. They are top notch from start to finish. Thank you for making us feel like family! More

Shaun and Ricky They were very diligent. Courteous. Respectful. Informative. Great experience. They Continuously kept me informed of problems and gave estimates prio They were very diligent. Courteous. Respectful. Informative. Great experience. They Continuously kept me informed of problems and gave estimates priori to work. They were and are very professional. More

excellent the service from start to finish was outstanding, and your service rep forrest mccarty was a delightful young man who seemed to treat all of his cust the service from start to finish was outstanding, and your service rep forrest mccarty was a delightful young man who seemed to treat all of his customers well...He had a humble , yet remarkable and refreshing attitude with a very contageous smile ta bout...my girlfriend who also bought a car at five star and had her appt approx 3 weeks earlier than me was unfamiliar with her hood attachment on her new car and he came and showed her so kindly how to access it, and she too was very greatful...I just love folks that go above and beyond, without any expectancy.....Thanks Forrest, I,ll be looking for you at my next appt More

Very quick, clear, friendly experience They opened up early. The service repairman that set up my appointment was there. He was the person who checked me in. He remembered the cause of m They opened up early. The service repairman that set up my appointment was there. He was the person who checked me in. He remembered the cause of my being there. He provided an anticipated return time of my vehicle. When I went to pick up my repaired vehicle, I saw a salesman that I dealt with in the past. He remembered me. I am impressed that after 10 years since our interaction, he still seemed to care. I was impressed that the salesman has been at this location for 15 years and that he is now the General Sales Manager. My service advisor walked me out to my vehicle and explained what was fixed by the recall notice. What all was checked and provided guidance on where I could have my son's 1973 Ford Mustang could be repaired since the dealership is not equipped to deal with that type of classic car. More

Ford Truck repair My 150 Ford (2001) was loaded and taken to 5 Star Ford by AAA on Monday, Jan. 17. The truck had failed to start on two recent occasions . It was qui My 150 Ford (2001) was loaded and taken to 5 Star Ford by AAA on Monday, Jan. 17. The truck had failed to start on two recent occasions . It was quickly received and service needed recorded by service manger, Mike. The truck was fixed and ready the next day. And as my wife of 85yrs. is ill and unable to drive, Mike arranged for a congenial driver to pick me up at home....which I greatly appreciate. Charles Lee Evans, Age 91 More

Sales and service We have purchased two vehicles from Alfred El-Darazi on the recommendation from a friend who has purchased multiple vehicles from him. That sales exp We have purchased two vehicles from Alfred El-Darazi on the recommendation from a friend who has purchased multiple vehicles from him. That sales experience was AMAZING. He is very knowledgeable and very efficient. We didn't spend idle hours waiting for stuff to happen; our time was respected and we will definitely buy from Alfred in the future. I brought in my Ford Fusion for routine maintenance and a recall. Sean Billhymer arranged my appointment and was there to process my car when I arrived. Everything went smoothly. He kept me apprised of the progress the entire time. He was very personable and I highly recommend him and the service department as a whole. I drive 30 miles to come to this dealership and pass two other Ford dealerships along the way. Five Star Ford has earned my trust and I will keep going out of my way to bring them my business. THANK YOU!!!!! More