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Five Star Subaru of Grapevine

Grapevine, TX

4.9
4,073 Reviews
In addition to providing the drivers of Grapevine, Texas with a cornucopia of new Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy, Subaru WRX vehicles and used cars, we at Fivestar Subaru of Grapevine are dedicated to all of your automotive needs. Namely, that includes helping you find the model that best suits your lifestyle and your budget through conversations with our sales consultants and Subaru lease and financing experts. But wait, there's more. After you've left our showroom and driven your new car home, our longstanding relationship has only just begun. Over the miles that you and your Subaru car share, our Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy and Subaru WRX service technicians are available to carry out your model's routine maintenance needs. Moreover, our comprehensive parts department houses all the fixings that do-it-yourself drivers require when electing to tackle their own automotive repairs. In summary, we at Five Star Subaru of Grapevine are looking forward to assisting you in the ways in which match your automotive needs. To learn more about the products and services that our team provides, we welcome you to visit our showroom at your earliest convenience. Housed nearby at 2651 William D. Tate Avenue Grapevine, Texas we're happy to continue the conversation and answer any questions.
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2651 William D Tate Ave

Grapevine, TX

76051

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Showing 4,073 reviews

September 09, 2020

Five Star Subaru has made my Subaru Ascent ownership a wonderful experience. From my first visit to my recent service, they are still #1 in my book! I recommend them to anyone who is considering purchasin More

by Blankenshipdand
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Ohanesian
Sep 10, 2020 -

Five Star Subaru of Grapevine responded

Thank you for your loyalty to Subaru of Grapevine. We appreciate the opportunity to be your auto dealer and we look forward to continuing to help you enjoy your Ascent. Reach out to us at 817-438-1700 anytime you have vehicle questions, we will be ready to help. Thanks again, Marcus Procter, Service Director

September 09, 2020

Friendly knowledgeable helpful staff, I only came in to get my A/C belt changed on my 2007 Forrester ended up buy a 2018 Crosstrex. So happy with my decision. More

by Gary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Alexander-Munns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Lombardo, Michael Dinh
Sep 10, 2020 -

Five Star Subaru of Grapevine responded

Hello Gary, Congratulations on the purchase of your Crosstrek. Everyone at Subaru of Grapevine wants to help you fully enjoy your vehicle, so please reach out to us at 817-438-1700 when you have questions about its technology or care. We look forward to seeing you again. Thank you, Doug Laymon, Sales Manager

September 08, 2020

Bought my first Subaru this past week and the whole process was extremely pleasant and efficient due to the efforts of our sales rep, Spencer Fuller, who was knowledgeable and very professional. He ex More

by Concur3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Spencer Fuller
Sep 09, 2020 -

Five Star Subaru of Grapevine responded

Welcome to Subaru of Grapevine, Concur3! We are so excited to have the opportunity to help you enjoy your new ride. Spencer and I invite you to stop back or call us at 817-438-1700 to revisit your new Subaru. Knowing that you fully understand the brand and technology is our goal. Congratulations and we look forward to seeing you again. Thank you, Doug Laymon, Sales Manager

September 05, 2020

Had an issue with My driver side window. Took it in on Saturday Morning , it was done whole I waited. My vehicle was washed for Me. I really appreciate the awesome service !! More

by cooper75067
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Ohanesian, Brian Swarver
Sep 07, 2020 -

Five Star Subaru of Grapevine responded

Thank you, cooper75067, for returning to Subaru of Grapevine for your repair. Know that you are a VIP at our dealership and we look forward to your calls at 817-438-1700. We are here to serve. Take Care, Marcus Procter, Service Director

September 04, 2020

Incredible experience! I know the car business pretty well, so when I say these guys are great, I mean it. Bobby was incredibly patient and helpful with my deal that was kind of complicated. Would defini More

by sarahbethhurley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Lombardo
Sep 05, 2020 -

Five Star Subaru of Grapevine responded

Welcome to Subaru of Grapevine, sarahbethhurley, Nothing is too complicated when it comes to caring for our customers. Please let us know when we can help with future vehicle needs at 817-438-1700. We will look forward to hearing from you. Thank you, Doug Laymon, Sales Manager

September 04, 2020

The most outstanding service department I have ever been to. Checkin smooth. Service done in time promised and I was a walk-in. Coupons offered in email provided reasonable discounts. This is a fantastic de More

by Sgellman60302
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2020 -

Five Star Subaru of Grapevine responded

Sgellman, We appreciate the opportunity to help with your vehicle care needs. Thank you for rating your experience with our team at Subaru of Grapevine and please stay in touch at 817-438-1700. You are a valued customer. Take Care, Marcus Procter, Service Director

September 04, 2020

The young man that helped me was very polite and professional the service would have been completed if the proper time line was discussed with me so I could have made proper arrangements. Although t More

by HotShOts
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dyson Ellis
Sep 04, 2020 -

Five Star Subaru of Grapevine responded

Thank you, HotShOts, for your feedback during your visit to the service center at Subaru of Grapevine. I personally welcome your questions at mprocter@subarugrapevine.com or 817-438-1700. Our goal is to offer a completely comfortable and informative experience. Please let me know if I can be of further assistance. Sincerely, Marcus Procter, Service Director

September 03, 2020

Satisfied with my purchase. Lauren Bayles was very good at getting me the deal I could live with. Ok deal satisfied. Im happy with deal More

by lwtx57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Bayles
Sep 03, 2020 -

Five Star Subaru of Grapevine responded

Hello lwtx57! We are happy to serve you at Subaru of Grapevine. Lauren and I want to help you completely enjoy your ride, so please reach out to us at 817-438-1700 when you have vehicle questions. We are always here to share our automotive knowledge. Thank you, Doug Laymon, Sales Manager

September 02, 2020

Everything was great. Very pleasant experience . My first Subaru purchase , I’m.very excited to finally get one . I appreciate all the help and the service More

by cooper75067
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrell Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dee Boyett, Anthony Lombardo
Sep 03, 2020 -

Five Star Subaru of Grapevine responded

Congratulations, cooper75067, on your first Subaru! We are excited you chose Subaru of Grapevine. Our team wants to make this your best driving experience, so please reach out any time we can help with the technology or care of your vehicle. We are here to assist! Thank you and enjoy, Doug Laymon, Sales Manager

September 02, 2020

Drove in from Austin, really appreciated the car being ready to go, credit application in the system, etc. Taylor was great and so was Scott, the finance guy. More

by BHERCEG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor Bayles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott in finance... didn't catch his last name.
Sep 03, 2020 -

Five Star Subaru of Grapevine responded

Thank you, BHERCEG, for driving the extra miles to shop at Subaru of Grapevine. We are available at 817-438-1700 to continue answering your questions. Please stay in touch. We would love to help you again someday. Enjoy, Doug Laymon, Sales Manager

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