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Five Star Subaru of Grapevine

Grapevine, TX

4.9
4,074 Reviews
In addition to providing the drivers of Grapevine, Texas with a cornucopia of new Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy, Subaru WRX vehicles and used cars, we at Fivestar Subaru of Grapevine are dedicated to all of your automotive needs. Namely, that includes helping you find the model that best suits your lifestyle and your budget through conversations with our sales consultants and Subaru lease and financing experts. But wait, there's more. After you've left our showroom and driven your new car home, our longstanding relationship has only just begun. Over the miles that you and your Subaru car share, our Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy and Subaru WRX service technicians are available to carry out your model's routine maintenance needs. Moreover, our comprehensive parts department houses all the fixings that do-it-yourself drivers require when electing to tackle their own automotive repairs. In summary, we at Five Star Subaru of Grapevine are looking forward to assisting you in the ways in which match your automotive needs. To learn more about the products and services that our team provides, we welcome you to visit our showroom at your earliest convenience. Housed nearby at 2651 William D. Tate Avenue Grapevine, Texas we're happy to continue the conversation and answer any questions.
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2651 William D Tate Ave

Grapevine, TX

76051

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Showing 4,074 reviews

September 02, 2020

Drove in from Austin, really appreciated the car being ready to go, credit application in the system, etc. Taylor was great and so was Scott, the finance guy. More

by BHERCEG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor Bayles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott in finance... didn't catch his last name.
Sep 03, 2020 -

Five Star Subaru of Grapevine responded

Thank you, BHERCEG, for driving the extra miles to shop at Subaru of Grapevine. We are available at 817-438-1700 to continue answering your questions. Please stay in touch. We would love to help you again someday. Enjoy, Doug Laymon, Sales Manager

September 02, 2020

Got a great price for a used Outback. Everyone was great to work with, and was flexible on price. Steve was very nice and extremely helpful. More

by outbackbuyer
Recommend Dealer
Yes
Employees Worked With
Stephen Kroes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2020 -

Five Star Subaru of Grapevine responded

Congratulations on owning a quality pre-owned Outback! We want to keep you comfortable in your purchase, so please stay in touch at 817-438-1700. We value you and your business at Subaru of Grapevine. Thank you, Doug Laymon, Sales Manager

September 01, 2020

Great people who knows how to treat your customers. Mitchell Hunter was great at making it easy to find a great Subaru Forester. Thank you! More

by pdprodeo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Hooman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitchell Hunter, Anthony Lombardo
Sep 02, 2020 -

Five Star Subaru of Grapevine responded

Hello pdprodeo, We want to make owning your new Forester an amazing experience. Please reach out to Mitchell or me at 817-438-1700 to review your Subaru's features. We are happy to help you. Thank you for your business and review of Subaru of Grapevine. Best Regards, Doug Laymon, Sales Manager

September 01, 2020

Mr. Wing at 5 Star Subaru made our buying experience an unforgettable day. When I called, he matched us to the perfect car to meet our needs. Even after he knew he had our business, he and the financing st More

by jhoward103
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wing Yip
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael from finance
Sep 02, 2020 -

Five Star Subaru of Grapevine responded

Congratulations on the purchase of your new Subaru, jhoward103! We hope to continue providing you with great customer and vehicle care at Subaru of Grapevine. Wing and our staff want to hear from you at 817-438-1700 when you have questions. Thank you for your services to our community! Take Care, Doug Laymon, Sales Manager

August 26, 2020

Fast, competent, extra stuff like free car wash makes you want to come back every year when it’s time to consider a new vehicle More

by OutbackLovr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dinh
Aug 27, 2020 -

Five Star Subaru of Grapevine responded

Hello OutbackLovr! We hope you always choose to visit Subaru of Grapevine for the care of your Outback. Michael and I can be reached at 817-438-1700 when you have future maintenance needs. Thank you for being our customer. Best Regards, Marcus Procter, Service Director

August 26, 2020

Excellent service! Dropped off my Subaru Crosstrek to Michael, he took such great care of me and my car. The car wash was the cherry on top. Highly recommend. More

by Subaru chick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael, Frankie Saif
Aug 27, 2020 -

Five Star Subaru of Grapevine responded

Hello! You are a valued customer at Subaru of Grapevine, Subaru chick!! Michael and I look forward to helping with the care of your Crosstrek for years to come. Stop by for a complimentary car wash when you are in the area. We love the opportunity to keep you comfortable in your Subaru. Thank you, Marcus Procter, Service Director, 817-438-1700

August 25, 2020

Everyone involved made the process easy and efficient. The vehicle was as portrayed, we even got a walk around video from our sales guy, Rutger prior to driving in to see it. The trade in and price were f More

by manni33
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rutger Kesling
Aug 26, 2020 -

Five Star Subaru of Grapevine responded

Manni33, Thank you for taking the time to share your feedback regarding your shopping experience at Subaru of Grapevine. It is great to hear you found our previsit process helpful. Rutger and I want to continue sharing our automotive knowledge, so please reach out to either of us at 817-438-1700. We appreciate the opportunity to be your automotive source. Take Care, Doug Laymon, Sales Manager

August 25, 2020

Horrible Experience!.. Waited 3 weeks for a vehicle, put deposit down to “hold” the vehicle. Vehicle arrives and is sold to different person. Resolution- “Sorry, it happens all the time”. **Update** More

by juan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Hooman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff, Luis Hernandez
Aug 29, 2020 -

Five Star Subaru of Grapevine responded

Hello Juan, Thank you for the opportunity to work with you. Please do not hesitate to contact me at dlaymon@subarugrapevine.com or at 817-438-1700 when we can help you again. Thank you for taking the time to provide us with this feedback. Sincerely, Doug Laymon, Sales Manager

August 25, 2020

Top notch people and dealership. James "Cheif" Inin worked with us from the moment we pulled into the dealership. Great guy who loves people. We agreed on a price that worked for both of us. In and out More

by grahambammer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Cheif Inin, Anthony Lombardo
Aug 26, 2020 -

Five Star Subaru of Grapevine responded

Welcome to Subaru of Grapevine, grahambammer! Cheif and I want to continue to be available to you when you have automotive concerns. Whether it is the care of your recent purchase or another vehicle, please let us know how we can help at 817-438-1700. Thank you for choosing our dealership and we look forward to seeing you again. Take Care, Doug Laymon, Sales Manager

August 23, 2020

I can always depend on 5 Star Subaru for excellent service and quality workmanship. Other Subaru dealerships do not compare to this location at all! More

by Jamhwilso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike O.
Aug 24, 2020 -

Five Star Subaru of Grapevine responded

Hello Jamhwilso! We are excited you chose Subaru of Grapevine as your dealership. Our goal is to continue serving you with the best experience and we always welcome your automotive questions at 817-438-1700. When you have maintenance or repair concerns, we look forward to helping you. Thank you, Marcus Procter, Service Director

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