Five Star Subaru of Grapevine

Good salesman, bad financial officer The salesman experience at Subaru of Grapevine was good. Calum was professional and helpful, and we were able to come to a fair price easily. He was a The salesman experience at Subaru of Grapevine was good. Calum was professional and helpful, and we were able to come to a fair price easily. He was also able to get the car we wanted from another dealership. But the financial guy was bad. First he had the wrong interest rate on the form, 2% instead of 0.9%. When we pointed it out he said, "oh, they change all the time." Really? Subaru has had the 0..9% financing on new Crosstreks for months. All their other cars are 0%. So where did 2% come from? Isn't the financial guy's job to know what the interest rates are? Was he trying to rip us off? (We insisted and got the 0.9%.) Then he had the wrong mileage on the car. I don't know where he got that from. And finally he put all the paperwork in a folder that said "Certified pre-owned documents." This was a new car purchase. OK, its a nit, but you'd thinking buying a new car would rate a folder that at least said "new car." So bottom line, salesmen good. Financial guys - well, read your paperwork VERY CAREFULLY. More

They were great to me and extremely kind and helpful. My car is great and I love my Five Star Subaru in Grapevine. I have had two Subarus and I bought the first one in Dallas and they lied to me so when Fiv car is great and I love my Five Star Subaru in Grapevine. I have had two Subarus and I bought the first one in Dallas and they lied to me so when Five Star opened up I bought my 2018 from them. They R Great. More

Wonderful buying experience with top-notch sales team! Nick is very knowledgeable and answered all of my questions. Brandon in The Finance is excellent as well! He really explained options and added servi Nick is very knowledgeable and answered all of my questions. Brandon in The Finance is excellent as well! He really explained options and added services really well. More

Excellent service. Diagnosed the repair needed and performed even beyond what was needed. Provided a new car loaner which was very convenient. Car was washed and returned clean. performed even beyond what was needed. Provided a new car loaner which was very convenient. Car was washed and returned clean. More

Awesome awesome service. Huge thanks to James inim(chief). James went out of his way to make sure my husband got the car of his dreams!! The service was just phenomenal! Jeff Davis(new car manage inim(chief). James went out of his way to make sure my husband got the car of his dreams!! The service was just phenomenal! Jeff Davis(new car manager) and Brandon Fraikes(finance manager) made sure all of our questions were answered and that we left with top notch service!! So many blessing to these 3 men who just went over and beyond to make this car buying experience just awesome!! My family will be forever grateful! Keep up the Great service, Subaru of grapevine!! More

They helped me find the car I was looking for, sent me detailing and info I needed promptly and worked with my schedule. It was quick and easy with no hassle to arrange to look, walk away, and find an eve detailing and info I needed promptly and worked with my schedule. It was quick and easy with no hassle to arrange to look, walk away, and find an even better car for me two days later. More

I can not say enough great things about this dealership and car buying experience! Ryan was extremely helpful and knowledgeable about the Outback I wanted to test drive. When I arrived the car I wanted was and car buying experience! Ryan was extremely helpful and knowledgeable about the Outback I wanted to test drive. When I arrived the car I wanted was already waiting for my test drive. I felt I had as much time as I needed to decide and enjoyed the process. I would recommend this location to anyone looking to purchase a new vehicle! More

Everyone is knowledgeable, friendly, courteous, and professional. Very clean atmosphere. Listen to my needs. Customer service is a step above. Just like their cars are step above. professional. Very clean atmosphere. Listen to my needs. Customer service is a step above. Just like their cars are step above. More

caring and willing to work with customer They get it here. Reached out to me and valued imput. Delivered the car and have reached out many time to measure my satisifaction. They also give bac They get it here. Reached out to me and valued imput. Delivered the car and have reached out many time to measure my satisifaction. They also give back to many charities on your behalf. More