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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
963 Reviews
Call Service Center (817) 438-1700
Today: 7:00 AM - 7:00 PM Closed Now
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963 Reviews of Five Star Subaru of Grapevine - Service Center

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November 07, 2024

Great experience as always- Colin took excellent care of me- answered all of my questions. More

by Ponddale84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Housknecht
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Nov 08, 2024 -

Five Star Subaru of Grapevine responded

Ponddale84, We truly appreciate your business at Five Star Subaru. Whenever you need vehicle advice, reach Colin and our techs at 817-438-1700. Thank you for being one of our valued customers. Best regards, Jakob Ritter, Service Director

November 07, 2024

The dealership was busy today, yet the advisor, Kyle, was able to service my car without an appointment! He was very helpful and kind about the situation. I highly recommend this place. More

by Mackenzie
Recommend Dealer
Yes
Employees Worked With
Kyle
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Nov 07, 2024 -

Five Star Subaru of Grapevine responded

Mackenzie, Thank you for stopping by Five Star Subaru for your car care. Kyle and our techs are focused on helping our valued customers and we hope you call on us again at 817-438-1700. We look forward to seeing you. Best regards, Jakob Ritter, Service Director

November 02, 2024

Very polite and kept me informed the whole time through text and also coming to the waiting room to inform me More

by cj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason, Palmer
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Nov 02, 2024 -

Five Star Subaru of Grapevine responded

Cj, Your satisfaction is our highest priority at Five Star Subaru. Thank you for choosing us and for sharing your valuable feedback! Jason, Palmer, and I welcome additional maintenance questions at 817-438-1700. Thanks again, Jakob Ritter, Service Director

November 01, 2024

Jose knew what was going on before any tests were done. Was tested for diagnosis & again afterwards to see that everything passed. I could feel the difference when I turned on my car. They didn't take long More

by Sissy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2024 -

Five Star Subaru of Grapevine responded

Thank you, Sissy, for taking the time to rate your Five Star Subaru service experience. Between visits, when you need advice, please reach Jose or me at 817-438-1700. We are always happy to share our knowledge and expertise. Best regards, Jakob Ritter, Service Director

October 31, 2024

excellent service and staff - facility is clean and convenient. staff keeps the customer informed in a timely basis More

by Lbmorales1989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayson
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Nov 01, 2024 -

Five Star Subaru of Grapevine responded

Lbmorales1989, We are so grateful to help with your vehicle maintenance at Five Star Subaru. Jose, Jayson, and I can be reached at 817-438-1700 for additional advice. We are here to help whenever you need it. Thank you, Jakob Ritter, Service Director

October 30, 2024

Excellent customer service, impressed with the quick turnaround! Will definitely be making Grapevine Subaru my go to place to get my car serviced More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis L, was my go to guy!
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Nov 01, 2024 -

Five Star Subaru of Grapevine responded

Ron, We appreciate your business and your kind words. We're thrilled to hear that you had a positive experience at Five Star Subaru. Matt, Travis, or I can be reached at 817-438-1700 for advice any time. Safe travels! Take care, Jakob Ritter, Service Director

October 29, 2024

Great dealership, awesome employees, love the free car washes and snacks and Colin today was totally awesome 👌 More

by httocs58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin, service
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Oct 29, 2024 -

Five Star Subaru of Grapevine responded

Httocs58, We appreciate your recognition of Colin and the Five Star Subaru service center. It is our pleasure to assist you with your automotive needs. Please don’t hesitate to contact us at 817-438-1700. Best regards, Jakob Ritter, Service Director

October 27, 2024

Shantai was very helpful and a pleasure to talk to. She explained the features on my new car very well. More

by debbiedfw64
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shantai Isom
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2024 -

Five Star Subaru of Grapevine responded

Thank you, debbiedfw64, for taking the time to rate your Five Star Subaru experience. Shantai is focused on our customers and helping them enjoy the features on their cars. Give her a call at 817-438-1700 any time with questions. We appreciate the chance to share our knowledge and expertise. Best regards, David Cheney, General Sales Manager

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October 19, 2024

Efficient, great waiting room, very helpful. Matt was knowledgeable about replacing my recalled battery and reminding me I could call my roadside assistance to get it started! More

by susangebren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2024 -

Five Star Subaru of Grapevine responded

Susan, Thank you so much for endorsing Matt and the Five Star Subaru service department. Our team is focused on your ownership experience. Reach Matt and our techs at 817-438-1700 whenever you have vehicle questions. Take care, Jakob Ritter, Service Director

October 19, 2024

Always so pleasant to deal with. I trust their service and an confident my car is being well maintained. More

by anitabigbee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayson
Report | Print
Oct 19, 2024 -

Five Star Subaru of Grapevine responded

Anita, We are grateful to help with your auto care at Five Star Subaru! Thank you for your loyalty. We look forward to scheduling future appointments at 817-438-1700. Safe travels! Take care, Jakob Ritter, Service Director

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