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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
962 Reviews

962 Reviews of Five Star Subaru of Grapevine - Service Center

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January 25, 2022

Outstanding dealership. Very professional and helpful staff. Makes owning a Subaru more enjoyable. Quick service. More

by mblinder5022
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2022 -

Five Star Subaru of Grapevine responded

Hello mblinder5022, It is our goal to keep your drive time comfortable and you knowledgeable about your Subaru. Thank you for choosing the Five Star Subaru service center and please stay in touch with Mike or me at 817-438-1700. We appreciate hearing from you. Best Regards, Marcus Procter, Service Director

January 25, 2022

Clean facility, friendly, engaging staff, pro-active communications, on-time efficiency, great location; well-pleased More

by JTP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2022 -

Five Star Subaru of Grapevine responded

Thank you, JTP, for taking the time to acknowledge Mike and the Five Star Subaru service department. Customer communication is so important and we remain available for your vehicle questions at 817-438-1700. Reach us any time you need our advice. Take Care, Marcus Procter, Service Director

January 18, 2022

Mr. John has been very helpful, professional and friendly. Job is done within promised time. I we visit 5 Star Suburbs again. More

by Edwinkao
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2022 -

Five Star Subaru of Grapevine responded

Hello Edwinkao, We really appreciate your business at the Five Star Subaru service department. Please let us know when we will see you again at 817-438-1700. And don't hesitate to call between visits with questions. Thank you, Marcus Procter, Service Director

January 11, 2022

Quick and efficient! They had me out I. Less than 30 minutes. Very good job. More

by wlymanhill
Recommend Dealer
Yes
Employees Worked With
Sean Roberts
Jan 12, 2022 -

Five Star Subaru of Grapevine responded

Hello wlymanhill, We really appreciate the chance to help with your vehicle's care at Five Star Subaru. Sean and I welcome you to call us at 817-438-1700 any time you need our advice. Thank you for being our valued customer and please stay in touch. Best Regards, Marcus Procter, Service Director

January 10, 2022

In a bind because Hiley Subaru in Ft. Worth wasn’t interested in taking care of my problem with my ignition key. The plastic case had come detached from the ignition key, and I didn’t dare to turn off More

by Larry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean McDonaugh
Jan 11, 2022 -

Five Star Subaru of Grapevine responded

Welcome to Five Star Subaru, Larry. Thanks for heading our way to help with your key issue. We welcome any additional concerns at 817-438-1700. We will do what we can virtually to help you with your ride. Take Care, Marcus Procter, Service Director

January 07, 2022

Amazing customer service. Lots of space and areas to wait until your car is done. The year service appointment went quickly and the car was washed and looked good when we got it back. More

by Ilene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2022 -

Five Star Subaru of Grapevine responded

Hello Ilene, We want you comfortable every time you visit Five Star Subaru. Reach Mike or me at 817-438-1700 any time you need our vehicle advice. Thank you for being our customer and please stay in touch. Take Care, Marcus Procter, Service Director

January 06, 2022

This is the BEST dealership I have ever dealt with! Everyone is friendly, informative and efficient!!! My whole buying and service experiences have been top notch and actually pleasant!!! I love my Sub More

by Rizzo, Debbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
BB Belharrat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Dinh
Jan 11, 2022 -

Five Star Subaru of Grapevine responded

Hello Debbie, It is our goal to help you fully enjoy your Forester. Thanks so much for taking the time to share your Five Star Subaru visits. Any time we can offer our care or technical advice, reach us at 817-438-1700. Safe travels and thank you again, Marcus Procter, Service Director

January 05, 2022

I am Lilly Ann Kurian, thanks for letting me Share you all today and forever 🙏⭐️🇺🇸! The Highest Blessed Subaru all Brands are at the Grapevine, Texas Dealership Deal👍. I am humbled to Recommend Each More

by LILLYANNKURIAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony, Sebastian and I didn’t 👀 the Advisor name’s
Jan 06, 2022 -

Five Star Subaru of Grapevine responded

LILLYANNKURIAN, Thank you so much for your recommendation and blessings. It is great to have you as a part of our Five Star Subaru family. Stop by or reach us any time at 817-438-1700. We are here to help keep you in a safe and comfortable vehicle. Best Regards, Marcus Procter, Service Director

January 04, 2022

They did a great job working us in over a holiday weekend! Although we were without our car for the weekend, it was ready on Monday. And they washed and vacuumed my car!! Woo hoo!! Thank you so much! More

by Julie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2022 -

Five Star Subaru of Grapevine responded

Julie, Thank you for the opportunity to help you care for your Subaru. Reach Mike or me anytime you need our advice at 817-438-1700. We look forward to seeing you again at Five Star Subaru. Best Regards, Marcus Procter, Service Director

January 04, 2022

Maintenance was started and completed early. Great facilities and staff. Service rep was knowledgeable and thorough. More

by dn2323
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Roberts
Jan 05, 2022 -

Five Star Subaru of Grapevine responded

Hello dn2323, The Five Star Subaru service team does its best to accommodate our guests in a timely manner. Thank you for allowing us to provide your vehicle's care needs. Reach us again at 817-438-1700. Take Care, Marcus Procter, Service Director

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