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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
962 Reviews

962 Reviews of Five Star Subaru of Grapevine - Service Center

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November 29, 2021

I was in and out with no problem. Service was outstanding and people were awesome More

by ronberman47
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2021 -

Five Star Subaru of Grapevine responded

Thank you, ronberman47, for being a valued Five Star Subaru customer. Mike and I want to continue sharing our knowledge to keep you comfortable with your vehicle. Call either of us at 817-438-1700. Let us know when you need our help. Safe travels and please stay in touch, Marcus Procter, Service Director

November 28, 2021

The best dealership period. Every single person you meet there are just wonderful. They always take good care of you. I was assisted by Mike at service, he took care of the service very professionally. He More

by Rabi347
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2021 -

Five Star Subaru of Grapevine responded

Hello Rabi347, It is always great to hear from our Five Star Subaru service customers. We want to keep you fully knowledgeable about your car. Between visits, don't hesitate to call Mike or me at 817-438-1700. Safe travels this holiday season. Thank you, Marcus Procter, Service Director

November 24, 2021

Was easy to schedule, check in and get the service done. Was completed ahead of schedule and everything was taken care of. Staff was friendly and engaging. More

by Robert England
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn
Nov 26, 2021 -

Five Star Subaru of Grapevine responded

Hello Mr. England, Thank you for your endorsement of the Five Star Subaru service department. When you need vehicle advice, please reach Shawn or me at 817-438-1700. We want to be your first call for auto care. Happy Holidays, Marcus Procter, Service Director

November 23, 2021

As always I had a great service with the service department. I had gotten there early and they took me in and was very nice and helpful. I told my service person sorry didn't remember is name. That More

by pamelacobb244
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2021 -

Five Star Subaru of Grapevine responded

Pamelacobb244, It is always a pleasure to welcome you to Five Star Subaru! Thank you for recognizing the safety of the Subaru brand. Any time we can help with your Outback, reach Johnnie or me at 817-438-1700. Safe travels and Happy Holidays to you and your family. Best Regards, Marcus Procter, Service Director

November 20, 2021

Consistently delivered what they have promised. We couldn't get an appointment schedule online for when we need our oil change so decided to just visit the dealership and see if they can fit us in. More

by MyTribeca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2021 -

Five Star Subaru of Grapevine responded

Thank you, MyTribeca! We really appreciate the opportunity to be your service center. Please stop by Five Star Subaru or give us a call at 817-438-1700. We will continue to do our best to accommodate you. Safe travels this holiday season. Best Regards, Marcus Procter, Service Director

November 19, 2021

I’ve been a new car owner for 20 years and this is by far the best place I’ve ever taken my car to. Friendly, good customer wait area and flexible with arrangements. You obviously make an effort to treat you More

by pablo_velarde
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember his name and I’m not sober so Incant tell you who it was but this isn’t my first visit and all the people here are great.
Nov 19, 2021 -

Five Star Subaru of Grapevine responded

Hello pablo_velarde, Our Five Star Subaru customers are very important to us! Thank you for trusting us to care for your vehicle. We look forward to hearing from you any time you need our advice at 817-438-1700. Safe travels, Marcus Procter, Service Director

November 12, 2021

Service was ready for me when I got there. Took the time I was told ahead of time. So all good. More

by Kellibusby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason
Nov 12, 2021 -

Five Star Subaru of Grapevine responded

Hello Kellibusby! We want to make servicing your vehicle as convenient as possible at Five Star Subaru. Any time we can be of help, please call us at 817-438-1700. We appreciate the chance to work with you. Thank you, Marcus Procter, Service Director

November 10, 2021

78 years old, live 1 1/2 hrs away but travel because of service! Fabulous More

by Suzi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2021 -

Five Star Subaru of Grapevine responded

Thank you, Suzi! We really appreciate you driving the extra miles to work with Mike and the Five Star Subaru service team. When we can answer questions over the phone, please reach us at 817-438-1700. Safe travels and we look forward to seeing you again. Best Regards, Marcus Procter, Service Director

November 05, 2021

Service was done quickly with no surprises. Service Advisor was great and friendly. Nice beard. More

by mhuber32000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember, Trina McLean
Nov 06, 2021 -

Five Star Subaru of Grapevine responded

Hello mhuber32000, Thank you for endorsing the Five Star Subaru service staff. Let us know when you have future care needs at 817-438-1700. Your driving safety and comfort are the goals. Take Care, Marcus Procter, Service Director

November 05, 2021

Customer One Service and very professional. Five Star Dealer is number one on our books. More

by Tinners Soulful Art
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2021 -

Five Star Subaru of Grapevine responded

Thank you, Tinners Soulful Art, for choosing Five Star Subaru! We want you 100% comfortable in your vehicle. Stay in touch at 817-438-1700. We are here for you! Take Care, Marcus Procter, Service Director

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