Flagship Motorcars of Lynnfield

The dealership is always curteous, patient and ver helpful explaining repairs and service work. Work is completed on time and the car is returned after maintenance is completed in washed snd cleaned helpful explaining repairs and service work. Work is completed on time and the car is returned after maintenance is completed in washed snd cleaned condition. Always glad to have Lynnfield Mercedes take care of my car More

Extended warranty we were sold covers NOTHING. Everytime we go in to service there are more problems and it costs over $1000. Had to take care in more than 10 times since we purchased it less than 2 years a we go in to service there are more problems and it costs over $1000. Had to take care in more than 10 times since we purchased it less than 2 years ago. The service team does not work with you on anything. Had our "A" service done which they rotate the tires. Now our sensors do not work and it is making a dinging noise. We take the car in, they say all of a sudden all 4 sensors are bad and need to be replaced, just about $1000. Nope not their fault and t is not covered. This is just one example, do not buy extended warranty here. Our other car that we purchased at another dealership has had little to no issues in 4 years, when we did the servic eteam helped and got everything taken care of and fixed. I do not recommend this dealership or service team! More

Stephen provided an amazing customer service. He is very professional, and customer oriented. He’s always looking out for his customers. I will definitely recommend Stephen to my friends and family. professional, and customer oriented. He’s always looking out for his customers. I will definitely recommend Stephen to my friends and family. More

No trouble booking service appointment. Staff were friendly. Estimate given before doing work and delivered on time. Overall no hassles and good experience every time I go for service. friendly. Estimate given before doing work and delivered on time. Overall no hassles and good experience every time I go for service. More

I have been purchasing cars from flagship motors in Lynnfield for over 20 years, I purchased an S class cabriolet and from day one was unsatisfactory . Audio system that was sub par , my truck audi Lynnfield for over 20 years, I purchased an S class cabriolet and from day one was unsatisfactory . Audio system that was sub par , my truck audio sounds much better, Seats dont adjust and on and on. Underwhelmed. They dont build the vehicle and service did try however the management is absolutely absent , demonstrated over and over they could care less. No return phone calls , they just dont care ! They used to be good , this experience has been poor at best, untenable. Perhaps if they were treated the same way the treated me , they would have a clue. Perhaps Herb Chambers should know how long term good customers are treated , I cant believe he would allow for this. Buyer beware - even if you were a 20 year customer. means nothing to management now. Car sold to another dealer. More

I have been going to Flagship Motorcars in Lynnfield for service and dealing with Nathan - always an easy process, very quick, overall I am very happy. Nathan, my service manager, was truly amazing to wo service and dealing with Nathan - always an easy process, very quick, overall I am very happy. Nathan, my service manager, was truly amazing to work with!!! thanks again More

Friendly greetings every time I pull in for a service issue. The procedures are simple and the waiting area is comfortable. The service updates are comfortable and the ability to drive away with a clean issue. The procedures are simple and the waiting area is comfortable. The service updates are comfortable and the ability to drive away with a clean car is a plus. To further comment my service manager Nathan when he sees me makes me feel like family. Great service department as no stress. More

This dealership Flagship is always immaculate friendly greetings and fabulous service my girl Julia Lisa worked so hard to find me a car and made it happen She was awesome and professional. I greatly appr greetings and fabulous service my girl Julia Lisa worked so hard to find me a car and made it happen She was awesome and professional. I greatly appreciate your service More

Very good,service,attention,todetail,following through Very good,service,attention,to detail,following through on promised dates,easy to follow invoicing, all,in all a,very good experience,happy to be Very good,service,attention,to detail,following through on promised dates,easy to follow invoicing, all,in all a,very good experience,happy to be a,satisfied customer More

Great service! Able to fit us in last minute and solve our problem quickly! Service department was very busy however our service team was terrific our problem quickly! Service department was very busy however our service team was terrific More