Flagship Motorcars of Lynnfield

Lynnfield Mercedes (when I called and spoke to Heather and told her my issue) she gave me a same-day appointment and Nathan when I arrived took care of me and issue in a timely manner - outstanding servic and told her my issue) she gave me a same-day appointment and Nathan when I arrived took care of me and issue in a timely manner - outstanding service!! More

I went without an appointment and Nathan took care of everything ASAP. I highly recommend Flagship and especially Nathan in service! everything ASAP. I highly recommend Flagship and especially Nathan in service! More

There are always people willing to help me solve any issues with my car. Nathan is always working to best help me with getting my car in excellent conditions and offers me options that fit my schedule t issues with my car. Nathan is always working to best help me with getting my car in excellent conditions and offers me options that fit my schedule to bring the car and get it fix. Paul who is the GM is always available to talk to costumers. What a great team of people. Best place to buy and service my car. More

Renan Marchet always exceeds my expectations. He advises me on the issues that must be addressed and what can wait until my next service visit. me on the issues that must be addressed and what can wait until my next service visit. More

Received excellent service from Flagship Motor of Lynnfield. I would recommend Flagship Motorcars to my friends and family. Lynnfield. I would recommend Flagship Motorcars to my friends and family. More

Service request was handled quickly and courteously. I have been pleased with the entire staff and facilities since purchasing my car at Flagship in 2008 and my annual ‘smart’ service visits. have been pleased with the entire staff and facilities since purchasing my car at Flagship in 2008 and my annual ‘smart’ service visits. More

Renan was very knowledgeable, professional, transparent, responsive and patient. I brought my MB GLE in for B service and was provided a loaner so that I was able to still get to work. Renan provided me an responsive and patient. I brought my MB GLE in for B service and was provided a loaner so that I was able to still get to work. Renan provided me an estimate for service along with his recommendation w/explanation for a brake flush, which I decided to do. He respected my request to be contacted if anything of significance came up during the service and text me early enough in the day so that I had the option to have additional recommended repair performed. He also emailed me an auto status report and upon request he immediately broke out the labor and parts costs. He answered any questions I had and took the time to walk me to my vehicle so I could better understand the recommended repair (why recommended and level of urgency). I appreciated that he did not talk down to me and was never pushy. Renan is an effective communicator and I will be requesting to work with him for future services at this location. More

Excellent service adviser.No appointment but engine Excellent service adviser. No appointment but engine light on. Steve explained the possible causes but cautioned they had limited technicians (Sat). Excellent service adviser. No appointment but engine light on. Steve explained the possible causes but cautioned they had limited technicians (Sat). They ran some tests and determined the cause. Total time 1 hour👍👍👍 More

Mike D has been an absolute rockstar going way above and beyond with answering emails on and off hours—allowing us adjustments to our order even after it was placed! He wanted to make sure we got what we wa beyond with answering emails on and off hours—allowing us adjustments to our order even after it was placed! He wanted to make sure we got what we wanted and we were able to spec everything out and he even broke some packages apart for us. He answered our calls and was responsive. More than that, Mike is extremely personable and humble—not pushy at all and will work for you. He tells it as it is and is honest—even though we had to wait several months for delivery of our car he wasn't forcing us to pick something off the lot like some of the other dealers in the area... I'm looking forward to working with Mike on future cars. More

Flagship motor cars is the best Mercedez Benz dealership in the Boston area. They service department is Perfect. Especially if you are working with Nathan. in the Boston area. They service department is Perfect. Especially if you are working with Nathan. More