Flagship Motorcars of Lynnfield

Service manager was good but 2hrs for a new battery Especially for the price was not good Especially for the price was not good More

On time and on estimated repairs Stephen was great, very helpful and courteous Would recommend for sure helpful and courteous Would recommend for sure More

Service was done quickly. All the people were very nice and courteous. I have no complaints. All the people were very nice and courteous. I have no complaints. More

I recently had a disappointing experience at the dealership. I called multiple times to ask questions but felt misled on several occasions. When I brought my car in for an inspection, the technician dealership. I called multiple times to ask questions but felt misled on several occasions. When I brought my car in for an inspection, the technician was immediately rude, unwelcoming, and condescending, seemingly because I hadn’t purchased my car there. As a first-time Mercedes owner, I had hoped for a professional and supportive experience, especially since I trusted the dealership with my car despite purchasing it elsewhere. I had a few issues with my car that caused me significant stress, and the entire visit left me feeling on edge. I was particularly uncomfortable when the desk staff, who was in charge of service, brought up my situation in front of others. While I appreciate that the staff ultimately helped me and identified that my car needed repairs elsewhere, the overall experience was disheartening. I have never experienced this kind of treatment at other dealerships, where customers are treated differently simply because they didn’t purchase their vehicle there. Even though my warranty may not have applied, I still paid out of pocket because I believed it was the best decision for my car. Unfortunately, due to the treatment I received, I do not plan to return to this dealership. More

From the web site to the associates to the product specialists to the service advisors to the GM, the people at Flagship make the service top notch. specialists to the service advisors to the GM, the people at Flagship make the service top notch. More

Steve is the best. . always takes care of us when we come in.. great customer service . always takes care of us when we come in.. great customer service More

Lemuel was very professional sociable he did a great job thank you so much we will buy again in the near future thank you so much we will buy again in the near future More

I was very satisfied about my purchased, the vehicle was very clean also the saler took time to explained everything to me.. very clean also the saler took time to explained everything to me.. More

The car purchasing experience at the Lynnfield Mercedes dealership was outstanding. The sales representative, Craig Bovio, was extremely nice to work with. I would rate him as the best sales representative dealership was outstanding. The sales representative, Craig Bovio, was extremely nice to work with. I would rate him as the best sales representative I have ever dealt with in my 40+ years of car purchases. He took the time to answer all our questions and I felt very comfortable during the test drive. There was no pressure during the negotiations and I sincerely feel he helped us with getting a great deal from the dealership. For someone that does not always trust salespeople, I felt that we got the best deal possible and enjoyed the purchase process. Thanks Craig! For the dealership as a whole, we were treated well by everyone there. From the receptionist, to Craig, to the Finance team, all first class. The dealership had countless vehicles to choose from, all set at low prices relative to other dealers I had looked at. Overall great experience and will continue to deal with Lynnfield Mercedes in the future! More

Great Customer Service. Courteous staff. I’ve been a customer there since 2018 and they’ve never failed to make me feel important every time I go to the dealership to servic Courteous staff. I’ve been a customer there since 2018 and they’ve never failed to make me feel important every time I go to the dealership to service my car. More