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Flagship Motorcars of Lynnfield

Lynnfield, MA

4.9
2,626 Reviews
For an experience that's commensurate with the Mercedes-Benz brand, bring your business to Flagship Motorcars of Lynnfield, MA. Our dealership is home to an expansive inventory of new and pre-owned Mercedes-Benz vehicles, a talented and dedicated service staff and a finance team that ensures you're as pleased with your payment plan as you are with your new ride. As a Herb Chambers Companies dealership we offer our customers a host of perks and customer-centric processes, and we think you'll notice the difference from the moment you walk through our doors. You can also enjoy a host of amenities at our state-of-the-art facility in Lynnfield, MA, and know that our staff will do everything in their power to keep you comfortable for your entire visit.
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385 Broadway Rt 1 North

Lynnfield, MA

01940

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Showing 2,626 reviews

July 12, 2022

Every time I go to this dealership for service I am met with respectful and friendly people. Renna Elshrafi, my service advisor, always takes good care of me. I actually enjoy having my car serviced. I w More

by northhouse60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renna Elshrafi
Jul 12, 2022 -

Flagship Motorcars of Lynnfield responded

Thank you for the five stars! We're honored to hear that Renna could assist you during your time with us and we hope to see you back here at Flagship Motorcars of Lynnfield for all of your future automotive needs!

July 11, 2022

Form the moment you pull in, service is excellent. Nathan is always responsive and helpful and make each experience a better one! More

by Steven Smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Haugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2022 -

Flagship Motorcars of Lynnfield responded

Thanks for the five stars, Steven! We're honored to hear that Nathan could assist you and we hope to see you back here at Flagship Motorcars of Lynnfield for all of your future automotive needs!

July 11, 2022

Renna was great in getting my car done so fast and very helpful and kind More

by Angela _mastrangelo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renna Elshrafi
Jul 13, 2022 -

Flagship Motorcars of Lynnfield responded

Renna and the team are glad you had a great visit to Flagship Motorcars of Lynnfield service! Thank you, Angela!

July 11, 2022

Very knowledgeable service person. Car was delivered washed and bill was clearly itemized and processed fast More

by goods
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renan Marchet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2022 -

Flagship Motorcars of Lynnfield responded

Thanks for the five stars! We hope to see you back! -Flagship Motorcars of Lynnfield

July 09, 2022

So happy Alfred, service advisor is back! Alfred was responsive to my concerns, patient, didn't rush me as I lingered on. Made me feel like I was his only client. Most importantly he gets t More

by Ladybug Kim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hannafin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Krol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Haugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2022 -

Flagship Motorcars of Lynnfield responded

Alfred is a great service advisor and we're so happy that you feel confident working with them! Thank you for having confidence in the Flagship Motorcars of Lynnfield team! We'll see you next time!

July 06, 2022

Flagship Motorcars always provides well-organized, courteous and professional services at reasonable cost and in a timely fashion. More

by John.r.bonn
Recommend Dealer
Yes
Employees Worked With
Nathan Haugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Renna Elshrafi
Jul 07, 2022 -

Flagship Motorcars of Lynnfield responded

Thank you for the great feedback for our service team, John! We look forward to seeing you again! - Flagship Motorcars of Lynnfield

July 06, 2022

Quick and efficient service including vehicle drop off Nice waiting area and friendly employees and coffee More

by Dickie V
Recommend Dealer
Yes
Employees Worked With
Stephen Lopes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2022 -

Flagship Motorcars of Lynnfield responded

Hi Dickie! Thanks for providing us with this excellent review. We hope to see you back here at Flagship Motorcars of Lynnfield for all of your future automotive needs!

July 06, 2022

I was told that service will be done in one hour and I had to wait for almost 4 hours. More

by coolwilder
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/A
Jul 26, 2022 -

Flagship Motorcars of Lynnfield responded

We regret to hear that your experience didn't go as expected and appreciate you bringing this to our attention. We will address this with our team. We hope you will give us another chance in the future to earn 5-stars. Please reach out when you have the time to discuss this with us. Thank you, Paul McDaniels - General Manager - pmcdaniels@herbchambers.com

Jul 26, 2022 -

coolwilder responded

Hi Mr. Paul, I am open to further discuss this matter. My phone number is on file, the dealer can call me at any time.

July 05, 2022

Easy to use booking platform. Service advisor is top notch. Clean and professional through out. More

by Tlcars
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Lopes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2022 -

Flagship Motorcars of Lynnfield responded

Thanks for the five stars! We hope to see you back here at Flagship Motorcars of Lynnfield for all of your future auto needs!

July 03, 2022

Flagship has always had outstanding service. I have always been able to rely on Nathan and his team to be honest with me and to provide helpful recommendations on service options. I would highly More

by Matt.warden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Haugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2022 -

Flagship Motorcars of Lynnfield responded

We're honored to hear that we've earned your five-star rating, Matt! Thank you for being an important part of the Flagship Motorcars of Lynnfield family!

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