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Fletcher Jones Audi

Chicago, IL

4.3
904 Reviews

1523 W. North Avenue

Chicago, IL

60642

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Showing 904 reviews

September 03, 2021

Even though the systems were down my service person got the job done exceptionally. It only took 2 hrs or less for my vehicle service. I’m very pleased with Audi I will for sure be back. More

by pattyhaywood
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Mettille, Jared Chaimukda, Andrew Berk, Eric Ponce
Sep 06, 2021 -

Fletcher Jones Audi responded

Hi Patty, Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience. We look forward to seeing you at your next scheduled visit. Best, Your Friends and Family at Fletcher Jones Audi

September 03, 2021

Tough times for car buying and they were literally rolling off the showroom floor while we were there. That being said we love our Q5 and the additional money required for the Q3 over other namepla More

by stevestompanato
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar Ocasio, Ravinder Dhiman
Sep 13, 2021 -

Fletcher Jones Audi responded

Hi Steve, Thank you for allowing our sales team the true pleasure of assisting you! We are thrilled to know both Omar and Ravinder worked with you on your new vehicle as they are some of the best in the business and committed to see that their guests always receive the highest level of service and care at each and every visit. We are thrilled to know about yours! Regarding your weather mats, please feel free to reach out to us directly @ (312) 628-4300 so that we can follow-up and get those mats squared away for you. All the best, Your Friends and Family at Fletcher Jones Audi

September 02, 2021

Jorge is always responsive & helpful. They were able to identify the issues, handled the warranty claim and got the repairs done quickly. Pickup was a breeze. More

by megan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Gomez
Sep 03, 2021 -

Fletcher Jones Audi responded

Hi Megan, Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience with Jorge. We look forward to seeing you at your next scheduled visit. Best, Your Friends and Family at Fletcher Jones Audi

September 01, 2021

Anthony P. is the best! He goes out of his way to make sure you understand the value of the services being completed. Thank you AP! See you next time! I am 1 year in on my Q7 and decided to stick with Aud More

by Niki P
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Prusak
Sep 02, 2021 -

Fletcher Jones Audi responded

Hello Niki, All of us at Fletcher Jones Audi take great pride in serving our guest well and are elated to know you found our service drive to be absolutely fantastic! Thank you for allowing us the opportunity to earn your business! We look forward to welcoming you back! Kind Regards, Your Friends and Family at Fletcher Jones Audi

August 29, 2021

Great customer service, Jared went above and beyond..very professional More

by kconsa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jared Chaimukda
Aug 31, 2021 -

Fletcher Jones Audi responded

Hello there, Our entire service team greatly appreciates your amazing 5 star review! Your wonderful comments about your great and above & beyond service you had with Jared is wonderful to read of. We truly consider our guests family and thrilled to know the kind manner the service team attended to you with. Thank you for your business and the opportunity to serve you! Kind regards, Your Friends and Family at Fletcher Jones Audi

Aug 31, 2021 -

Fletcher Jones Audi responded

Hi Kconsa, It's really rewarding hearing that Jared was able to assist and provide you with amazing service throughout your visit with us. Glad to see Jared went above and beyond with getting your vehicle repaired and returned to you all within a timely manner. Guest satisfaction is our highest priority and we are thankful for your kind feedback. Our team of associates are looking forward to serving you for many years to come and are here to help should you need us. Best Wishes, Your Friends and Family at Fletcher Jones Audi

August 24, 2021

Great service could not ask for better service will recommend to my Audi group More

by Marvinonline22marv
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jared Chaimukda
Aug 26, 2021 -

Fletcher Jones Audi responded

Hi Marvinonline22marv, Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience. We look forward to seeing you at your next scheduled visit. Best, Your Friends and Family at Fletcher Jones Audi

August 19, 2021

Very good customer service. Everyone was nice and helpful. Everything was also on time More

by King5132013
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Lopez
Aug 26, 2021 -

Fletcher Jones Audi responded

Hello King5132013, Congratulations on your recent purchase! Our team is delighted to hear about your exceptional sales experience. We look forward to your next visit. Best, Your Friends and Family at Fletcher Jones Audi

August 17, 2021

Quick, easy, professional, service-oriented, efficient. It was great to get in and out of the service center so quickly and efficiently. The team works like clockwork. Thanks More

by jbrady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Servando Lopez, Tim Mettille, Jared Chaimukda, Andrew Berk
Aug 17, 2021 -

Fletcher Jones Audi responded

Hello Jbrady, Thank you for your 5 star review! Our goal is to provide the best experience possible. We are grateful to have earned your business! Take Care, Your Friends and Family at Fletcher Jones Audi

August 16, 2021

Service was superb! Very thorough diagnostics performed in a short time period. Eric Ponce was professional and actually listened to concerns. Repairs a little too pricey for me at this time. More

by chrismom572001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Ponce
Aug 24, 2021 -

Fletcher Jones Audi responded

Hello, Your thoughtful review brought smiles to all of our faces! On behalf of our entire team, we thank you for posting your feedback and mentioning your advisor Eric Ponce! Eric is certainly a shining example of someone who cares about the experiences he delivers every single day. We wish you many happy miles ahead and hope you always feel welcome to contact us! Warm Wishes, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

August 09, 2021

Channing was great. Made the whole process very simple and transparent. He had my best interest in mind the entire time. Dealership was friendly and great as well. More

by ak
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Channing Greene
Aug 10, 2021 -

Fletcher Jones Audi responded

Hi Ak, Congratulations on your recent purchase! Our team is delighted to hear about your exceptional sales experience. We look forward to your next visit. Best, Your Friends and Family at Fletcher Jones Audi

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